"A very underrated telecom company that deserves more credit"

I've been a Voipfone customer for a couple of years and cannot fault the service, they helped me to port several of my business numbers over from another telecom company and kept me updated throughout the process. We route their SIP trunks to our own PBX system which works flawlessly and downtime is very rare, their billing is transparent and competitive, it is rare to be able to recommend a telecom company but in this case Voipfone deserves credit where it is due.

"Fantastic Customer Service"

I recently joined up to VOIP for my home phone. I was a bit nervous about getting it set up as I am not that IT savvy.

Everything arrived smoothly and I quickly set up the adaptor box to my cordless home phone. Very easy to follow instructions.

Unfortunately it didn't work. My worst nightmare as I had visions of not being able to get things working at all. I appreciate these things can happen but it was very annoying. I phone the VOIP customer service number and these were super. They tried all the normal turn it off and back on again. When that didn't work they logged on to my system remotely and set the entire system up and got everything working. The entire call only took about 20minutes to sort out the problem.

They were very apologetic, friendly and helpful. Very refreshing to deal with such a helpful and responsive customer service department. If you are considering a new internet phone and are worried about setting everything up yourself then I would definitely recommend VOIP because if you do have any issues with the set up they will get them sorted out very quickly for you.

"Horrendous experience porting out a…"

Horrendous experience porting out a number to a new provider.

When things work its all well and good, but when they don't its constant chasing for updates and blame for everyone else apart from voipfone.

"VOIPFONE - Mark A at Voipfone is brilliant !"

Mark A at Voipfone is brilliant !

Having trawled the internet for weeks wondering how on earth to keep my missus happy by keeping the home phone line activated since having full fibre fitted - thank God I found VOIPFONE last night.

I opted to use the chat feature online and Mark A was on the other end. He answered all my questions ( and there were quite a lot ) and then talked me through the process of signing up to the right package for me online, going through the download of software for the PC and mobile and then rang me on the new system to make sure it worked.!

He then went through the number porting process and what phones I could use in my house.

Customer service has been absolutely OUTSTANDING, a very very rare experience in todays world.

Hoping the number porting is seamless as well.

Thanks Mark for all your help!

"Fantastic Customer Service"

We've been with Voipfone for a long time now. I wanted to give an unsolicited review of the customer services. Each and every single time I've called because I can't remember how to do something or need some advice, the support staff are so patient and helpful and just brilliant. I so wish all customer services were like them!

"They're absolutely fantastic."

Voipfone and the customer support team are second to none. They have helped me everytime with my problems. They answer immediately and are there until the problem is solved. I couldn't recommend them enough.

"Exceptional customer service, great system"

After being disappointed with other providers we joined Voipfone for our business calls. We have been impressed by the transparent pricing and customer service level.

Voipfone pros
- Call quality
- Customer service
- Clear and honest pricing

Room for improvement in these areas
- No function for local international number or DID
- Smartphone app
- Desktop integration option eg. copy number + hotkey to call instead of browser extension
- Allow single account roam eg. desktop phone > mobile app on same extension #

Overall I would recommend voipfone for reliable VoIP

"Great quality service, great price."

I've been using Voipfone 500 for about 6 months, never had any issues, line quality is good and the price is great. Perfect for what I need!

"Seven years of brilliant service"

As a company we have dealt with Voipfone for almost exactly 7 years. Their customer service levels throughout this time have been excellent. Their system is brilliant. We have operations and staff in several different locations and sell to many countries around the world. The cost is ridiculously low especially when compared to current offerings from BT and the like.

"Getting tires of all the scam calls…"

Getting tired of all the scam calls from numbers using this service when i goggle the numbers all recent scam calls have
"is a landline number operated by Inet Telecoms Ltd (Voipfone)"