"Replacement silicone tips"

I enquired about replacement silicone tips and received an email the following day and a couple of days later in the post. Much appreciated fast service.

"Thank you, Quick Repair and Coms."

I Would like to Thank Nadia & Sam from the Optoma Customer Service team for helping with my faulty projector, with their quick responses and getting my HD143X back to them with no hassle, I had the unit back and installed in under 1 week

"Incredible service"

Incredible service
I purchased an Optoma screen some 10 years ago and after moving house found that the emote sensor had become faulty.
I emailed Optoma yesterday more out of hope than anything else to see whether they still supplied them.
they replied to me email immediately and asked for my address and today I have a new sensor.
It is so refreshing in this day and age to deal with a company that is so efficient, fantastic company that make brilliant products backed up by top customer service, thoroughly recommended.

"Quelle honte !"

Quelle honte !
J'ai acheté un produit à 3000 euros en 2020 chez eux, et ils ne sont pas foutus de répondre à un email concernant un problème technique après bientôt 3 semaines !
Aucun SAV
Aucune garantie
Aucune considération...

Une honte pour un tel prix !
La seule chose que je peux recommander est le boycott de cette marque.

Bande de voleurs !

"Wow amazing"

Wow, what outstanding customer service. I have just received outstanding customer service from a member of the Optoma UK team, Mohammed Ishtiaq. My interactions with Mohammed could not have been better, speedy responses, extremely helpful, and he went above and beyond to ensure that I was a happy customer, job done! This experience will stick in my mind for the next time I'm in the market for a projector, and Mohammed should be commended for making me feel like this, it is rare that I experience service this good.

"After several Optomas their quality does not appear to be the same as it used to be"

As you can see from other reviews and from countless entries on forums which I wish I'd looked at before buying they just don't seem to be very good any more. I have a UHD38 which has always fairly noisy. My last was a Viewsonic which was much quieter and lasted 8 years. This Optoma lasted just over 2 and of course despite the well documented failures of them they are not willing to stand behind their product and just seem to want you to pay for what appears to be a poor design. Anyway, no more Optomas for me.

"Staggering Dishonesty"

The dishonesty of these people is staggering. Their repair prices are nothing short than pure robbery. For the love of god, do not buy Optoma products. I ended up spending almost £ 400 for having a new lamp and colour wheel (this last item being just £ 35). Shame on these people.
UPDATE 2/11: got the projector back, and now it makes an unbearable noise it never made before, and will have to be sent back again. AWFUL. I regret to have bought an Optoma bitterly. Never again.
UPDATE 30/11: It was sent back to Optoma and returned yesterday. To my despair, the noise is still there. This company is a complete joke. And it is not funny.

"Optoma UHZ65UST sent for repair, not returned"

My Optoma UHZ65UST projector developed a fault - turning off after a few minutes. I contacted Optoma EU and sent it for repair, paying courier costs and over £800 for a new part. That was back in June 2023, I didn't hear anything back for months, I enquired and was told there was a delay, then offered the projector back without repair and a refund (but a broken projector is of no use to me, so it's still with them awaiting a part). I asked if I could get a replacement projector instead of waiting for repair or discount on what I paid, as it is now October, but I've heard nothing more back. I realise stock parts might be out for a short while, but this is crazy! Never had an experience like this before with such an expensive and high end purchase. Really disappointed.

"aggiornamento della mia riparazione…"

aggiornamento della mia riparazione giorno 75 :
Siamo arrivati a metà luglio ma del mio proiettore quasi nuovo neanche notizie, sempre più convinto che si deve stare lontani da questa azienda che ha un servizio di assistenza inesistente, se acquistate da questa azienda sappiate che non riceverete supporto le uniche certezze che avrete saranno i soldi spesi e la data in cui invierete il prodotto in riparazione. assistenza inadeguata e non riceverete neanche delle scuse per gli inconvenienti che vi procureranno con i loro prodotti, cadrete in un silenzio profondo.

"UHD42 con pixel bruciato dopo 23 mesi di uso molto saltuario."

Al mio proiettore UHD42 si è guastato il DMD (pixel bianco sullo schermo) dopo appena 23 mesi dall'acquisto ed uso di circa 1 ora al giorno.

Dopo un mese dall'invio all'assistenza, continui solleciti e risposte non certe sui tempi di riparazione, ho dovuto acquistare un nuovo proiettore per non interrompere il mio lavoro.

Dopo aver avvisato per iscritto e per telefono l'assistenza e l'Optoma.co.uk di non procedere alla riparazione ma al rimborso, stranamente la sera stesso il proiettore era già stato riparato (chissà con quale ricambio visto che mi avevano detto che non era disponibile) e spedito.

Tra l'altro mi hanno comunicato che sulla riparazione non c'è garanzia.

Prodotto scadente e assistenza pessima e scorretta.

Sconsiglio vivamente.