Optoma Europe Ltd
Choy Vong
"Amazing company and products!"
Amazing customer service. I had lost an earbud and when I asked the customer service online, they replied within 24hours, they sent me out a spare earbud for free. Gary Vine the marketing specialist was amazing help, thank you. Plus the item I have is the optoma nuforce besport 4, great product and sweat resistant. My partner bought a pair as he had Bose ones and they just did not sound as good as mine.
Laura Duffy
"Amazing customer service"
Amazing customer service. My BE2 headphones had lost an ear bud and they send out new ones super quickly.
Thanks again! Good headphones, great for the gym.
Shirley Hemshall
"Rapid and informative response fromā¦Optoma 3D specs information."
Rapid and informative response from Carina. Presented all the information very well. Very impressed!
Thank you so much š
colin rennie
"Projector Repair"
From the minute I contacted Optoma regarding my faulty projector, the customer care was second to none. I now have my projector back and just like new. Couldnāt ask for more at a very reasonable cost. Thanks Greg and the team. Colin Rennie
Mike Allam
"Outstanding customer service f"
Outstanding customer service from Optoma. The excellent BE4 Sports earphones had shed one of the twin blade earplugs. A mere 24 hours after asking Optima how I could acquire a replacent my request was fulfilled as they fast tracked a new pair to me via UPS.
An incredibly high standard of service which should serve as a flagship to others. Well done Optoma!
Zulkif
"Had a broken unit"
Had a broken unit, after having contact with them via email the entire process went so smooth and fast. Replacement is being sent as we speak.
Very good service, would definitely recommend them.
Keep it up!
George
"Professional team and satisfied customer!"
Very kind and very quick in response!
My projector, although brand new, started making a weird noise, like a "buzz", minutes after I opened it. It did it every time and although I tried everything in my hand to discover the cause I didin;t manage to solve the problem. It was very annoying when trying to watch a movie or see a video. Optoma service in my country tried to solve the problem, with no luck. I then contacted Optoma service in UK. I was told to send the projector to them with no charge. They received the projector and I was given exact information about the whole procedure.
After a while the projector was safe back to me and everything was fixed.
Very professional team and very satisfying outcome!
David
"Perfect Customer service"
One of the best experiences i had with customer service
My projector developed a fault,when i approached the shop with the problem,they where pushing me to contact Optoma uk as they highlighted they do a pick up service,i was a bit annoyed at first as really im not optoma's customer in theory,anyhow i contacted Liam explained the problem expecting to be turned away.Nope/. he asked me for the serial number and said when would you like us to pick it up,we set a date and sure enough picked up .no hassle, i sent Liam an email for a prgress report he was straight back to me with the correct information,i have since got my projector back and its fine,i did send Liam an email to say thank you,but felt i had to share it publicly how good the service i received,i would advise anyone who has optma equipment and has a question or problem these people are extremely helpful and i cant thank them enough.all the best for the future and once again thank-you i would have given 10 stars if there was the option
Stu Nova
"Sourcing USB cable for 3D glasses."
Had a problem sourcing a USB charging cable for my optoma 3D glasses as they are custom built for the glasses. Optoma sent me out some replacements free of charge.
Mr Nixon
"Brilliant Customer Service"
Brilliant Customer Service, I bought an Electric Projector Screen a few years ago and it has been fantastic no problems at all, I recently boxed in my screen so you couldn't see it but the remote control could not get through the box, I contacted Optoma and spoke to Greg, he was brilliant and within an hour had posted out a Remote Extender Wire Free of Charge, this was over and above any expectations I had.
Brilliant Brilliant Brilliant, and Thanks Again Greg and the Team
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