"Optoma UK"

Optoma UK, So my projector uhd42 is going in for another repair today only lasted 6 days after the first repair, the problem is there not bothered about their customers, yeah they send me an email saying they apologise but let’s be honest your just another number, I have had to unscrew my projector again remove the hanging cables from my celling just a mission, I would advise steering clear of Optoma and buy Benq or even better Epson, I've had 1 Epson and 3 Benq's only one got dust in the lens but that was nearly 5 years old. It was repaired through Richer sounds, who were great they gave me a loan unit while it was getting fixed. Optoma in my mind now are just a cheap manufacturer of projectors, I won’t buy another. Edit:!! so nobody turned up to pick up this faulty projector yesterday I waited in all day, I emailed Optoma this morning and asked if they could find out if it will be picked up today as I work through the day, guess what no reply nothing, just terrible service.

Well Optoma have had my projector a few days short of a month now and a chap called Luke Canning has been dealing with it, I keep phoning and they keep fobbing me off. Just total garbage service, please do yourself a favour don't buy Optoma......

"Fantastic customer service"

Fantastic customer service, had an issue with the uhd42, and within 2 weeks the problem was solved and I had it back with me.
Updates were timely and clear
Luke Canning gave exceptional customer service, very impressed
I'm glad I bought optoma and after this experience will do again

Thank you all!
Merry Christmas Luke and the team!

"Optoma DP-9046MWL pull-up screen"

I bought an Optoma DP-9046MWL thinking it would be a great solution for portability, but boy was I wrong. Don't get me wrong, it looks like it's a well built screen, made of lightweight aluminium in a nifty little case.
The problem is that it's a pull-up screen, and well, it doesn't sustain the height!? That means that I pull it up, but it automatically comes down, and there's no way to lock it up.
I sent a video to Optoma to get it fix, because I thought maybe the spring was off, or I wasn't tightening a screw somewhere, but they returned it the next day with the following comment: "The device has been thoroughly tested for the occurence of described faults. The device has also been tested under normal operating conditions. None of the tests conducted in our service center showed malfunctions."
Now, I still can't keep the screen up after the tests, so I don't think they even opened the screen. Now I either have to lock the screen with something else, or essentially I have a big paper weight.
Extremely disappointed with what turned out to be a very expensive purchase, giving 2 stars because at least they picked it up to "test" it.

"My projector is in transit for last 2.5 months (nearly 4 now)"

My projector is in transit for last 2.5 months on the way back from warranty repair. Optoma keeps saying they will get back to me but never do. I have to keep asking yet I can’t get clear answer when I’ll get back my device. After about two months I got it in my hands but UPS asked to pay customs tax which I refused as this was only sent for repair. Optoma said they will sort it out yet two weeks later still nothing. All together I’m waiting for 4 months since I sent my projector for repair.

Update:
Now Optoma stopped to reply to my emails.

Update:
It’s over a week now since I heard from Carina that she will look into the case, no info since, typical for Optoma

Update:
Over 2 weeks since this post and no change in relation to my projector status. Updates look’s like: “Yeah we’re doing our best blah blah blah” waste of time. I didn’t got any detailed update, neither on main mail box nor the junk mail. I guess it would be cheaper for optima just to clear 120€ tax then pay the people for sending those useless updates. It is mind-blowing that Optoma can’t get this sorted for 4 months now. We’re seriously concerned about the state of this device after being held in Ups warehouse for that long.

Update (25-04-2021):
It's nearly 4 months now and we still haven't seen our projector. A few days ago I requested an update and Optoma's Richard A. told me that UPS got this sorted yet the projector never arrived. I sent another email asking for an update last Monday, it's Sunday now and no reply. I sent an email to the Customer Rights office looking for help as I don't believe we can get anything back from Optoma. Also, UPS is looking for a late payment fee as we didn't clear Tax payment on time. Projector worth nearly 1000Euro seems to be gone from what I can see.

"Excellent service from Greg Douglas…"

Excellent service from Greg Douglas .prompt reply and fast resolution to the problem

"Optoma UHD 40 Disappointment!"

I purchased an Optoma UHD 40 from Richer Sounds on the 13th.May 2020 and after only 5 to 6 hours of use the unit stopped working. It was returned to Optoma on the 23/12/20 who refused to loan me a unit/replace even thou with lock down Christmas and only a few hours of use we would have enjoyed the unit. Richer Sounds did offer me a loan but on basis that Optoma said 7 to 10 days for repair i held off the offer, Optoma advised needed a new Mainboard which is disappointing having thought i had bought a quality unit and what has now made it even worst is that since the 25th.January 2021 i have no response to any of my emails chasing Liam for an update! Left with no choice to share my experience!

"You're rolling the dice with Optoma"

The projector worked well until 13 months after purchase when a dark patch appeared in the upper left hand corner (see pics)... Amazon sent me to Optoma who said the minimum cost of repair would be £150 just for shipping and diagnostics plus any costs for labour and parts. Optoma were curt with me and a quite rude and arrogant actually. I kicked up enough fuss with Amazon that they agreed to take it back for a refund but it took hours to get to that point. You can roll the dice with Optoma if you're feeling lucky but my advice would be to go with Epson or BenQ. Better quality products and superior customer service. Optoma, sadly, has become cheap tat with couldn't care less customer service.

"Outstanding from start, to finish!!!"

Can I just say, what a great company you are and how brilliant your team's are!!!

I have an Optoma UHD300X which developed a fault.

I made contact, initially with Carina Neighbour as I found her direct email from a review on here (Trust pilot) .

I explained my situation and, as I knew there would be a team that dealt with certain issues, I asked if she would pass on my email to the relevant team.

Within a few hours of sending the email, Carina advised she passed my query on to the relevant team and showed empathy due to a similar situation with a household appliance she had. Within an hour or so, I received a response from Richard Avery who booked in with UPS to pick up my projector. Since then, I have been corresponding to both Richard and Liam Baines (as at one point UPS didn't show and Liam booked another pickup).

Both Liam and Richard kept Carina informed of our conversation by CC'ing her in all responses (even though I kept taking her email out of replies, as I thought she may have been too swamped if she wasn't in the correct team).

At all times, all 3 of them have been very professional, courteous and showed that they understood my situation and that they were human beings I was talking to, not script reading robots.

I received an email today from Richard advising that the engineers have looked at the projector and have found the problem. They have also offered to repair it, replace the bulb and fit a filter (due to the issue) free of charge which has just made 2020 almost worth going through.

Thank you to all involved and getting this resolved in a post COVID timely manner. I'm sure if covid hadn't happened it would have been resolved quicker but I didn't have any time expectation in mind so am happy all around.

I would definitely recommend Optoma, not only for the projector but also their after care.

"Fantastic customer service"

Fantastic customer service. Despite my projector being 6 years old, they treated me like a new customer and fully resolved the problem I was having, saving me from having to buy a new module. Flawless customer service from Liam Baines at Optoma Europe. I will definitely buy an Optoma projector when it comes time to replace.

"Top class customer service"

I have had many dealings with Optoma over the years (fantastic and second to none customer service) and have had (and have) many of their projectors - which like all their staff are excellent - On the last occasion (today) the gentleman I spoke to who was called Liam prompted me to write this review. Finally suffice to say the top class staff and customer service combined with the top class projectors they manufacture is the reason I have been a customer of theirs since 2006 and will continue to be so.