"Optoma UHD42 Projector"

I bought an Optoma UHD42 a couple of years ago as I was told they were one of the better home projector manufacturers.
Recently (about 2 years and 3 months later), the projector has developed a fault with a white pixel on the projected image.
When calling the helpline, I was told this was a known common fault with the DMD chip in this projector but I would need to pay at least £105 (pre-VAT) for it to be sent to Optoma, assessed and returned to me after repair (this is the cost before any repair has even taken place or the cost of the replacement part).
I find this rather disappointing given that the company acknowledged that it’s a known fault, seemed like a nice way for them to make an extra bit of money for a known commonly failing part. It appears that Optoma believe their projectors to only last two years after purchase.

I instead opted to put up with the white pixel which is a nice constant reminder never to buy from Optoma again, perhaps I’ll go with BenQ next time.

"Extortionate service and repair service"

Bought a UHD40 4K projector just over 2 years ago so out of warranty and it just stopped working. The power light flashed red and the lamp LED warning light was red. Optoma service/support said they couldn't say what was wrong and insisted I needed to have it collected, assessed and then repaired and if the problem was that it needed a new lamp then total cost would be £480, i.e. £12.50 collection, £55 assessment, £25 labour, £299 lamp, £12.50 return... all +VAT. This seemed ridiculous to me given the price of buying a brand new projector and given that the lamp LED warning light was red. So I bought a replacement lamp (original optoma lamp in compatible housing) from a different company for under £100 incl VAT. It took me 2 minutes to take the old one out and put the new one in and now it's working fine. I can't comment on the after-purchase service of other companies but you may wish to take this into account.

"Repaired but returned with new fault."

Purchase a high end UST laser projector 2 years ago. Developed a fault that was taken in for repair. They did this pretty quick, only to return back to me obviously untested and returned back with a new fault that wasn’t there to begin with. Unable to use it and now waiting for a new repair. Very unhappy.

"Bought an expensive optoma 4k…"

Bought an expensive optoma 4k projector. 2.5 years later the projector has broken with dead pixels in the middle of the screen. Contacted optoma and they said they don't have the part, and cost to repair is almost the same price as the projector (£600 Vs £1000 purchase price). They said this projector has just 2 years warranty and not the usual 3. Absolutely terrible, don't recommend anyone buy. Next time I'll buy from a manufacturer that stands by their products.

"Optoma does not stand by their products"

I bought an Optoma HD28HDR projector on 09/02/2021 from Amazon. I was really impressed with the picture quality initially. Seemed like a solid product. However, after around 8 months, it developed a dead pixel. "It's alright. These things happen," I thought to myself. This is why warranties exist. So, I tried to submit an RMA request through the website a couple of times, but kept getting a message that there was an error and to try again later. "Okay, fine. It's no big deal. I'll just call them when I can find the time." I called them a couple of weeks later to find out that the RMA had gone through in duplicate, because there was "a glitch." Well, now there are no parts to repair the projector currently, and I can keep using the projector until they become available. "I get it. There's a global pandemic and there are some supply chain issues." They eventually send a message that parts are available and that I am to send in the projector and pay for shipping. "Woohoo! I'm finally going to be able to get this fixed!" Nope. They get the projector and I find that they actually didn't have the parts like they had said... They had the projector for about 3 months, and didn't send in any updates that I didn't specifically request on a monthly basis. The final request for an update had them telling me that they would send me an ETA... which never came. The projector delivery is attempted about a week later, but was never communicated to me, so that I could try to be there. Luckily, they reattempted the delivery 2 days later, and caught me. I FINALLY had my repaired projector.... or did I? Turns out the projector went from a single dead pixel to SIXTY DEAD VERTICAL LINES!! I had to send in numerous pictures of the issue, plus pictures of mismatched panel gaps from incorrect reassembly of the unit and pictures of all sides of the undamaged box it was shipped in. They say they're going to get their "team" on it and escalate it. Uh huh. Now they want me to send it back to them, so they can charge me for parts that were defective or that THEY BROKE!! Absolutely unbelievable. I would highly suggest that you purchase a product from ANYONE other than Optoma.

"Great projectors, horrible service."

IAbout 5 months ago I upgraded to a 4K projector from Optoma. I had one of their products for a long time before that so I trusted them. The actual projector was awesome, until it unexpectedly died after only 4 months of use. I've since tried to get an RMA going. At first I sent an e-mail and got no response for several weeks. I tried calling every day for about a week after that, only to be left on hold for sometimes over an hour at a time. When I finally go through, all they could tell me was "our systems have been down". I work in software and I know very well that systems being down for that long is either a lie, a case of extreme incompetence or extreme negligence. After a month, I finally got a response to my original e-mail with a link to their RMA form. I fill the form, no response after a week. I call again and get told that I might not get my projector fixed before a full year. I am pretty sure this is illegal one way or another. Thankfully Amazon picked up their slack and sent me a return label past the return window when I explained the situation.

TLDR: Buy a Benq instead.

EDIT: This is a follow-up and answer to Optoma's reply.

The bottom line is I paid for a warranty. Team depletion is something that can be remedied in a timely manner in you care to. System outages as well. And the silicon shortage is a terrible excuse since maybe getting the right parts to fix my projector might not have been an option, what would've been an option is what Asus did when I returned one of their products during the same shortage. Send me a replacement.

At the end of the day I had to pay a $400 to return my projector to Amazon past the return window. This is absolutely ridiculous after having paid over two grand for something that includes a warranty.

If anyone is looking for an alternative to the UHD38, I am quite happy with my Benq X3000i. It's a bit pricier but since it's an LED lamp, you'll save on lamp replacements in the long run.

"Durata Lampada Scandalosa!! una truffa."

La mia esperienza:
Proiettore Optoma HD29HLV axquistato da poco più di un anno. Vita stimata della lampada da sito ufficiel Optoma: 4000 (Bright), 12000 (Dynamic), 10000 (Eco), 15000 (Eco+).
Lampada usata solo in Dynamic mode deceduta dopo 1166 ore, ben distante da quelle dichiarate.
Spedito in assistenza e ovviamente lampada non coperta da garanzia, prezzo sostituzione 220€, una truffa!!
Vergogna!!

"Phoned Optoma and Spoke to a person…"

Phoned Optoma and Spoke to a person called Nick and was so impressed I had to write a review - both in terms of his level of knowledge and helpfulness - if all companies had people like this person working for them then they would be at the top of their game. Thank you.

"WHD200"

I purchased an Optoma WHD200 via SuperFi. At 230 GBP (substantially more than some other wireless HDMI transmitter/receivers) I thought it would solve my cabling issues - a wireless transmitter that I could plug my AV receiver into and then a wireless receiver into the projector. It is *awful*. It was a short range to cover - 2-3 metres - with nothing obstructing. The pairing was abysmal - it takes well over a minute to pair every time you turn it on and at that, it does not stay - it needed to re-pair repeatedly. The image quality vs the standard HDMI cable is awful. I A/Bd it and the reduction in quality was intolerably bad - I am not someone who particularly cares about super hi-def but this was pixelated and low-definition at its worst. I played around with the settings (not that there are many) as much as possible to see if it would improve but as you can tell from this review - to no luck. it's being sent back immediately and I am going to live with cables under the carpet for the foreseeable - I definitely will not be purchasing another optoma product. Two stars for the fact it turned on and briefly paired, but even that is generous. This product is not fit for purpose.

".UHD52ALV DLP Projector Dead pixels"

Hi we are system integrators and home cinema designers. We purchased a optoma projector from dubai for our client in bahrain - after installing it all went well but after around 10 months or so the customer saw dead pixels on the image and we sent it to dubai and they repaired it . However the dead pixels started appearing again and we sent it back on the suppliers request to Uk . They sent a replacement and we installed it for the client. However after 2 to 3 months dead pixels started appearing again. We contacted the dubai office and they have asked us to send it Netherlands for a refund at our expense. We have already spent a lot on this and it has created a bad image for us as well as for optoma. The model is .UHD52ALV DLP Projector. Can you do something about this. ?
Thomas jacob
Martinville Acoustics
0097339697063