"Fantastic customer service"

Fantastic customer service - fast and free replacement of headphone buds. Good comms.

"Really pathetic customer service"

Really pathetic customer service. Asked about a simple technical issue, the answer was almost automatic about something else. 3 times. When I asked to read my question again they started being simply rude. Finally helped me the american department. Definitely not recommend the dutch Optoma.

"Optoma projector lens mark"

I had a mark on the lens of my Optoma projector. On the advice of the service team I sent it in and within a week or so it was sent back, fixed, firmware update and cleaned. Greg from the service department kept me informed during the entire process. Excellent service.

"I bought the Optoma WHD200 in December…"

I bought the Optoma WHD200 in December 2018 for £199. The unit stopped transmitting 15 months later. Contacted Optoma customer services who having taken my details assured me that they would investigate the matter and get back to me; they didn’t. I sent e mails and after several months of no response as finally informed that as the product was outside the 12 month warranty they could not repair the item. I did not expect an Optoma product to fail after 17 months, it is obviously not fit for purpose. Having said that I should not have been surprised as an Optoma projector that was also purchased failed within the year. I WOULD STRONGLY RECOMMEND THAT YOU DO NOT BUY OPTOMA PRODUCTS. THEY LACK QUALITY AND LONGEVITY AND THE CUSTOMER SERVICE CERTAINLY LEAVES A LOT TO BE DESIRED.

"Prompt and went the extra mile!"

Excellent customer service - replaced a lost ear piece (the rubber bit) for free and very promptly. Very grateful for companies that go the extra mile like this, especially when the products are so good too. Big thanks to Luke C in service!

"Poorly built, made from components designed to fail"

I bought an Optoma hd143x projector just over 2 years ago and it recently just stopped working. It has only ever been run on eco mode on average maybe 10 hours a week. After contacting Optoma I was quoted a ludicrous amount just to get the unit assessed, never mind repaired. In fact the numbers were: Assessment fee £55 + VAT, inward freight £12.50 + VAT, labour £25 + VAT, outward freight £12.50 + VAT, plus any parts needed for repair!
As far as I can tell this product has been built to fail. I would avoid not only this projector because of the inferior components but the Optoma brand due to their outrageous repair policy and the associated costs. Having cost around £200 per year I really cannot recommend this item or Optoma to anyone.

"I've had the wireless headphones which…"

I've had the wireless headphones which are absolutely brilliant for a few years now and lost one of the silicon earbuds.

I emailed Optoma and heard back from Carina within days who then sent me out some replacements.

Super quick service & ever so friendly :)

-Rachel

"Optimum service from Optoma 👍"

I lost one of the replaceable earbuds and contacted Optoma reaching a Tyrone who asked me to image the one I had lost and email to him. I heard back from his colleague Carina very quickly giving skeleton staff on account of Covid safety measures. They are absolutely first class, small issue but resolved immediately from may what be an unknown brand to many. Can’t fault the service and it’s efficiency. Highly recommended on top of the excellent BE Sport 4 headphones which already surpassed expectations and that’s coming from an audiophile with a very decent system. I very much doubt this would have been resolved so quickly with many of the larger and more well known brands. Can’t recommend them enough⭐️⭐️⭐️⭐️⭐️

"Bought an optimal projector and it set…"

Bought an optimal projector and it set in fire with the kids in the house - I had to yank it off the ceiling so the house didn’t set on fire

"These headphones are seriously good"

These headphones are seriously good! I recommend them to anyone who wants clear, rich sound with very good bass. I almost solely use them for working out which includes the usual 6 to 10km runs, but more impressively, hill sprints and even bag work... They don't budge... Can handle sweat and rainy conditions and battery life can't be faulted!!!

I had my first set stolen and didn't think twice about buying another pair... Didn't even look for a review on any other brand... The customer service is fantastic, replied to an email of mine within a working day!!! Extremely satisfied!!!