"Dohop customer service was a great help…"

Dohop customer service was a great help in getting a refund from Easyjet

"Was fast and perfect support team"

Was fast and perfect support team

"My second flight was delayed and I had…"

My second flight was delayed and I had to book a hotel for one night.
Dohop covered the hotel and food and transport costs.
I am very pleased with their reliable services. The application process was also very easy.

"The help of this company was so good"

The help of this company was so good.
They answered fast and they were super kind:)

"speed in finding the solution"

speed in finding the solution, concreteness and resolution of the problem

"Got an "unexpected payment error" when…"

Got an "unexpected payment error" when booking through Dohop. Called up customer service, and their solution was for me to go and book all the flights individually myself... which is the service they are supposed to provide, and charged me 33 euro for the connivence of doing so. Not good enough.

I cancelled all of the flights and will follow their advice and do it myself, minus their fee.

Update : Whilst they refunded the service fee, they are unwilling to refund the 1 out of 4 flights that was actually successfully processed (again, due to their error). As the fault lies with them, however "rare" it may be is irrelevant ; the onus lies on them to rectify the situation.

I will be pursing this in small claims court. I'd advise anyone else to book the flights individually to avoid the hassle of dealing with them.

"extremely helpful"

Magdalena was extremely helpful and clear. She took on my issue and sought a resolution very quickly.
Excellent service.

"Bad Service"

I missed my connecting flight due to delay of the airplane. I did not get a new flight and I did not get a hotel because the next flight was only on the next day and I did not get any food. This is just really bad service.

"The Service was really profesional."

The Service was really profesional.

Ms Mika, who was comunicating with me the whole time by e-mail correspondence, was always prepared to help me and gave me instruction what should i follow. She was answering to my all e-mails in really short time. Thanks her hepl and underestanding there were no issues that could not be resoved.

Calling centrum was really profesional as well. They supported me in the moment when my flight was delayed. They explained the refound system to me and any time i called them, there was always somebody who helped me.

"Very good assistance"

Very good assistance