"I had an inquiry about adjusting my flight change reimbursement "

I had an inquiry about adjusting my flight, and the agent's (Natalia G (Dohop) response was incredibly thorough and swift. She provided a clear and detailed explanation as to why the adjustment couldn’t be made, and her professionalism shone through in every interaction. I truly appreciated her prompt assistance and the care she took in addressing my concerns. Excellent customer service!

"Terrible service"

Terrible service. Booked a flight with then with a 1.5hr laylover. Because of the airport staff showing me the wrong way to transfer, I was unable to collect my luggage. Couldn’t reach dohop at this time but I contacted them the next day and they told me it isn’t their problem my luggage is lost and they can’t help

"Correct solution"

Correct solution

"Good service"

Very understanding and produced the easyJet refund timeously as promised.

"Great help"

Great help, very kind

"Very good service."

Good, polite, prompt service to deal with our issue. Thank you DOHOP.

"Very easy friendly and efficient."

Very easy friendly and efficient.

"2hours waiting in the chat and still…"

2hours waiting in the chat and still noone is replying to me. I paid for insurance and the bot told me I didn't. I also reached through email and they replied 16hours later. Keep in mind that I lost the my connected flight due to a delay, I was left in the airport with no help and had to book a new flight that cost me a fortune. I tried to call the greek call center- i found the number in the official dohop site- and it didn't exist ( the voice was saying that the number +308003252249 is incorrect ). It looks like they replied quicker to my bad review than my actual problem. If the company isn't able to deal with what they claim they offer then they should hire more people.

"Rerouting with a happy outcome"

The first leg of our flight was rescheduled making the connection too tight.
Contacted DOHOP who offered 3 solutions.
They arranged for a rerouting of our first flight and for a cancellation and refund of our second flight.
Very quick responses to our questions, professionally handled with great attention to detail from Kris.
DOHOP did the heavy lifting on what was a stressful situation for us and resolved it to our complete satisfaction.
Would highly recommend their service to all.

"Ppl in the right place"

Great assistance from your operator, in less than 10 minutes we found solution for delayed flight!:)