"Resolución de problema con el pago de un tramo"

Me brindaron ayuda en el seguimiento del pago final del segundo tramo del viaje que se había trabado con mi tarjeta, hasta la confirmación final de que todo estaba bien

"Very professional staff."

Very professional staff.
It’s been easy to get in touch with the assistant, Mika had helped me a lot on my case 2 flight has been changed and cancelled and they were really helpful. They had suggested many solutions, and when I suggested a solution they were very nice and accepted it. +++ for MIKA

And after that Dariia had my case. Both Mika and Dariia were really nice and professional.

"Je tiens à saluer et remercier…"

Je tiens à saluer et remercier chaleureusement AMMAR pour son accompagnement absolument remarquable. Rarement dans ma vie j’ai croisé une personne aussi investie, bienveillante et humaine dans un cadre professionnel.

Dans une situation délicate et éprouvante pour moi, AMMAR a fait preuve d’une écoute précieuse, d’un professionnalisme irréprochable et d’une patience infinie. Chaque échange a été empreint d’attention et d’une volonté sincère d’aider, bien au-delà de ce qu’on peut attendre habituellement d’un service client.

Je souhaite sincèrement que son travail exceptionnel soit reconnu à sa juste valeur, car des collaborateurs comme lui font véritablement la différence dans l’image et la qualité d’une entreprise.

Mille mercis à lui et à l’équipe — je recommande cette entreprise et surtout cette personne avec la plus grande confiance. Cordialement, Céline

"The company Dohop was very helpful…"

The company Dohop was very helpful resolving the matter that I had thank you.

"Excellent service"

Quick and efficient staff who really wanted to help and went out of their way to solve my issue, really happy with this experience.

"In a case something happens, this support is really worth it"

I had great experience. Dohop assistants were able to get me on next connecting flight, when my first one was 3hrs delayed. They communicated everything with easyjet.
They even picked the phone quickly and were very polite, even when I was a bit stressed.

"Stealth Tax "

I needed to travel from NI to Tromso, then to Oslo on to Barcelona and then back via London to NI. Two of these flights were with Easy Jet on their app. I’d seen that i could fly NI Gatwick then Gatwick Tromso. I saw mention of Dohop but as far as I was concerned said I did not want this service. You can imagine my surprise when I was then charged £32.51 for using their service to book this flight. An Easy Jet flight on the Easy Jet app!!! I’ve been told by Dohop that it is clear there would’ve been a charge for this service. There was not and it is a service I did not need or want. I was told the benefits of this service are three fold: Make your purchase as simple as possible;
Book your entire route in one go;
Send you a full summary of your route. What!! I was booking an Easy Jet flight on their app. I could easily have clicked 4 times instead of 2 and completed the purchase without this useless service. And isn’t a summary of the route called a booking confirmation that I got from Easy Jet anyway. This is a stealth tax, one I didn’t see and didn’t want. I’m told I used the service and do I pay for it. As it cost my £40 per flight for a bag I’d sooner have used that money to purchase the luggage. Beware of these people, a totally useless service and I as the unwitting customer am out of pocket. AVOID!!

"Worth the outlay when delays happen"

I was delayed for hours for a flight and had to stay overnight at Luton in the end. DOHOP dealt with my hotel refund promptly once I got home and contacted them.

"Chat Bot NOT!"

Had a bit of a quirky glitch with my booking. My call was answered swiftly, by a real person, who solved the problem in a few minutes. Even offered to stay on the phone whilst I completed my booking to confirm that it was as intended.

"No Italian speakers"

Its been easy to get in touch with the assistant, but only because I speak English. There seems to be an Italian contact, but it was impossible to get in touch with someone speaking Italian! If you offer assistance for flights leaving or landing in Italy, it should be better to take into account that many travellers aren't able to communicate in a foreign language.