"Fast"

Fast, efficient and kind.

"Refund, miss connection fligth"

Although it was initially challenging to get in touch with an agent, once I did, they provided excellent assistance, covering all associated expenses and offering support throughout the entire process, with prompt responses to emails

"Depending on the worker you find"

I was unhappy with the service until I found Magdalena. She was the only person who really wanted to help us and finally she solved our problem with the changed schedule of a connecting flight. Thanks a lot, Magdalena!

"Needed support and I got it"

I needed support with some tickets management with Easy Jet and the person (Vince) who took my contact was amazing. Very quick to respond and solving my problem.
Thank you!

"They double charged me and it’s been a…"

They double charged me and it’s been a week and still they haven’t refunded me yet

"A top-notch company that truly delivers"

Dohop helpline made the stressful task of chanching mishap flight reservations effortless.
When I had a question about my booking, their team was quick to respond, professional, and genuinely helpful.

"Thanks for great customer support"

Thanks for great customer support

"Be careful! Scammers!"

I realized a very important point, when booking and paying for airline tickets with transfers, you need to pay for each ticket separately and not pay for the next ticket until you receive this paid ticket in your mail, I have a sad experience of dealing with this company, when I had to pay twice for the same ticket!

"Took some time, but other than that everything was great."

Everything was great. My only complaint was that it took a bit long to get the funds sent to me and it was not the full amount. I'm grateful for Gergana for helping me with the process.

"Dohop made it easier."

Missed a connection flight due to almost 2h delay on the first flight. From the first contact via phone to the Dohop contact center, I was always very well treated. Representative was quite fast and friendly helping me arrange alternatives.
I had to pay with my credit card overnight hotel and other expenses, but claim handler (this time via email) kept me informed of claim status and provided me all information I asked. Refund was completed after 1 month.
I'll not hesitate to hire DoHop insurance from now on.