"Not Good Anymore"

I’ve read comment which exactly shares our experience:

Digicert used to be great and issue certificates really fast but they are no longer the company they used to be.
Not helpful, extremely slow at issuing certificates now and the process is lengthy, unclear and complicated.
They never call when scheduled to complete the phone verification.
Absolute nightmare.
Ended up cancelling the ssl and going elsewhere.

"Didn't meet my expectations."

I spoke with a rep named Christopher, he was helpful and genuine, he tried to trouble shoot and assist me with my problem and I won't drag him into it. He was outstanding. But, the next day I spoke with a rep named Jason. Jason wasn't helpful and came off rude. He wasn't helpful at all. I've taken my business elsewhere. I had heard great things about digicert and their staff, if they were like Christopher I would have continued to attempt to resolve the situation at hand, but Jason killed any business deal present and future.

"Team is Super Slow No Reply in 1 Month :)"

Hi,

So sent Email to digicert team at Sun, Oct 13, 2:25 AM and after waiting 1 month 6 days still waiting for a single reply from them.

I also sent 2 email as reminder and again no reply.

I've now start livechat and on chat he told me sent them email again and wait for some days :D i mean REALLY :D

If anyone from Digicert team want to check whats going on then here are case number [Case Number: 01467136]

i know they are super busy with nothing :P

"Digicert used to be great and issue…"

Digicert used to be great and issue certificates really fast but they are no longer the company they used to be.
Not helpful, extremely slow at issuing certificates now and the process is lengthy, unclear and complicated.
They never call when scheduled to complete the phone verification.
Absolute nightmare.
Ended up cancelling the ssl and going elsewhere.

"Fastest EV SSL issuer of the planet…"

Fastest EV SSL issuer of the planet currently. They will save your time while other companies will want you to sell your time.

"Worst experience with internet company i had"

Be Careful, Much careful, Unprofessional employees, Too much delays, Can not solve any serious situation, They do not even care to help customers.

We are USA based company incorporated in USA/Delaware more than 2 years ago, Paid taxes 2 times, As well as our office is in Egypt. They took us in a loop for more than a months.
One time they asked to be found on google map , and refused our certificate for that reason. next time it was ready.
one employee told us they need the Egyptian license, and confirmed they have Arabic members in their team. But lately they told they can not contact with any online government service to verify. Then they requested a letter from a local lawyer, then i send asked them how could u confirm any local Egyptian letter? they apologizes they have no way to do that? then they asked to call me on phone to verify my mobile, two weeks between scheduling a phone call, and apologizes they can not make it on time, and rescheduling again the call. they can not make a call !!!!!!!
Then they decided to use the USA company since it easier to confirm, any one can visit Delaware state website and ask for info about any company by its file number, then they requested a letter from a us lawyer to verify us !!!! a letter from who ? local us lawyer ?
as a published US company, we need a letter from US lawyer to confirm that we are a registered company !!!
They even can not call me directly, and give requests they know they can not get any use of it, they just waste ur time in a look to pass the one month limitation to cancel your order if not done.

Do not wast your time, your nerve, and your money with such hoppiers.
Worst experience with internet company i had.

"Great company for strong secure certs"

I bought several certs from them, and during years I have seen the improvment in their console.
The best console ever seen, complete of every tool you can need.
Great assistance is also a plus.

"Will spam you forever and ever once you…"

Will spam you forever and ever once you have bought one of their products.
Now two years later, I still can unsubscribe from their spam emails. There are no unsubscribe-links in their mails, and their support don't reply to request to be removed from their mailinglists.

I will never in my life buy a product from them again.

"Disappointed to some extent"

I expected more professional approach because after-sales is a very important factor, I hope those taking care of this department knows what it is. I am still to utilize the complete prospects of this software, and hopefully if someone comes across I can do. Disappointed.

"Stay away from DigiCert"

Stay away from DigiCert. I can give two very solid reasons for this-
1. Very unprofessional. You don't get any kind of prompt support once you have bought their products.
2. The products by themselves are not worth your money and time. They are not effective as we would want them to be. Of what use is a security product that doesn't give the right kind of security?