"Patronising and Careless CS Staff"

Without a doubt, these are some of the worst customer service people I've ever dealt with in many years.
I booked my order on Sunday (14.01.24) for collection the next day (Monday). Monday came and went, and my parcel was not collected. I called Tuesday afternoon after receiving an enquiry from the sender about collection and my parcel was re-booked for collection on Wednesday. By 4pm on Wednesday no collection was made, so I called again, explicitly said that I needed said parcel by Friday and was told to wait until 5pm as it may still be collected that afternoon. It wasn't. I called again today (Thursday) at 9am and asked about the collection and again, explicitly said that I needed said parcel by Friday and was told the situation had been "escalated" to a supervisor and they would call me back within 2 hours. Did not receive a call. At about 11:40am I called again and was told the supervisor would call me back in a few minutes. They finally called, but only to tell me that they have "escalated the situation". At 3:42pm I called again only to be greeted by one of the worst customer service people I've ever dealt with in my life. This woman could not care less about the situation, kept reading off the notes until she simply hung up on me for no reason. At 3:45pm I called back and spoke to a much nicer woman who was willing to listen and forwarded my dismay to the supervisor who was due to call me back in a few minutes. They didn't call. At 4:25pm I called back again and got the same horrible CS woman from the 3:42pm call who accused me of "yelling at her" earlier when I had done no such thing. She also said something that completely floored me... As I was expressing my disappointment with the lack of service and urgency to the matter, she said "this is why we do not recommend Couriers Please, because they are unreliable". To which I replied, "so why are they on your website when I request for a quote on shipping?" I asked to speak to the supervisor again as she was not being very helpful at this point and I was put on hold for a couple of minutes only to be told in a very patronising tone that there was a 2hr wait for her to call me back. Given they close at 5pm, this was clearly never gonna happen.
The end result is simply this; these people do not give a f*** about you or your order! They have no sense of urgency or pro-activeness when it comes to solving customer issues. I booked this on Sunday, we are 4 days in on Thursday (18.01.24) afternoon and my parcel is still not collected! This isn't just about "following up" or "escalating" the booking, it's about solving a problem that they are clearly too incompetent to deal with and solve, or simply don't care or want to. Why wouldn't they switch services if they knew I needed the goods by Friday and the courier I chose was unreliable? It seems all they do is take your booking and completely wash their hands of any and all responsibility of the delivery thereafter. But that's wrong! IT IS their responsibility until the item(s) are collected and in the hands of the courier, and they don't seem to get that! And if they do, they simply don't care...
Interparcel have dropped the ball in a big way and their lack of care, communication and patronising CS people are a clear indication of the poor culture within their business. I've been using them for about a year and up until now, I've never had an issue, but it's not until things go wrong that you see a company's true colours and how much (or little) they value their customers. Because when things like this happen, that's when you rely on their customer service the most, that's when you (the customer) are the most vulnerable and need their help to solve the problem. That's when you find out if the people you're dealing with can be trusted to help you and/or your business. Spoiler alert - they can't.
Absolutely do not recommend Interparcel to anyone! Extremely disappointed, angry and frustrated that not only did I not get my parcel by the due date, but I'm extremely disappointed in the way they handled the situation and how little they cared.

"Parcel on time."

Delivery of parcel was on time.

"I will not recommend using Interparcel at all."

I went through a lot of trouble and have spend a lot of time to prepare all the documentation and to arrange for the pick-up of our goods. I received an email on the morning of the arranged date that Interparcel can't process my request. The reasons given were not logically or acceptable.

"The parcel wasn't delivered"

The parcel wasn't delivered, as it was held in customs. The status, though, says it was delivered. I chose Interparcel, which costed me more than AU$100 to send a small parcel to Bangladesh. It wasn't exactly cheap, and it was far from value for money. I wasn't even offered a compensation or refund.

"Interparcel are a ripoff"

Interparcel are a ripoff. I recently used them to courier a package interstate. I went with them because they gave me the cheapest quote and the package was delivered on time, with no issues. However, a couple of weeks later, interparcel sent me an invoice for an additional "manual handling" charge. When I queried it, they simply said in the email "you agreed to it in the terms and conditions" and referred me to an obscure line in the T&C which read "you may be liable to additional manual handling charges", which I assume would only apply to very large, heavy or bulky items. I had given them the exact dimensions, weight etc (it was an acoustic guitar, very light and not large or bulky at all) when I asked for the quote and the case had a handle, purpose built for carrying, which can be done single handed. But they used an obscure line in their T&C to hit me up for an additional $26, on top of the approx $70 I had already paid them to courier the item. I would assume that they know that items like this do not carry themselves and that any manual handling would be included (and expected) when doing up a quote, but it seems like they just wanted to get my business by providing the cheapest quote and then sneakily hitting me up for more money once the item had been shipped. RIP offs. Don't use them. I will never use them again.

"Very easy to use and delivered when…"

Very easy to use and delivered when stated

"3987359"

I haven’t received my package
On tracking it is says delivered to ATL on the 29th of December

"Interparcel great. Courier hopeless"

Booked parcel through interparcel but the courier was StarTrack premium service. Website advised next day delivery and this was the service I paid for which was a " premium" service. Everything was filled correctly but item was not picked up the day it was booked even after 4 phone calls to Star track. Parcel was ready to go by 11am. I dropped item at depo the following day as I did not trust them to pick it up. Parcel was then sent on its way but was delayed and because it was the Christmas weekend it said at a depo for 4 days before being delivered. I understand it was the week before Christmas and if the booking website advised or made clearer the fact that it cannot guarantee a next day service I wouldn't have paid for the premium. Since, I have heard many bad reviews on Star track mainly Bundaberg. Won't be using again

"Will NEVER be using Interparcel again"

Will NEVER be using Interparcel again. We were promised delivery for all 30 of our parcels within 4 days. It is now TWO WEEKS since that date and over half of our parcels have not been delivered. No one is able to provide us a delivery date & no one can tell us where they are. This delay and complete lack of regard for us and our business has upset and disappointed us and so many of our customers. we have now had to issue refunds. We are a small business that has been badly hurt with our decision to trust Interparcel and Aramex. We will be issuing Australia post for the foreseeable future.

"Easy to order"

Easy to order, picked up on time and delivered a day earlier than estimated will use your service again when I have the need