"Wakefit 3 Door Wardrobe "

I purchased many wakefit products before all went well but this time I had very worst experience from Delivery people, Customer Care people, Escalation Team and Corpenter as well. I purchased product in November month but due to some fitting issue I put for replacement, later they arranged for part replacement in that we found product size issue it was identified by Corpenter itself again we put for replacement and we got replace product, in that also we faced fitting issue so again we put for replacement so they arranged Corpenter to rectify the issue but his behaviour towards customer was worst and didn't resolve the issue. So again we raised the issue they did product replacement but that delivery with Corpenter person was not professional so he didn't do installation properly even after telling the issue also. He straight away told us to speak to customer care I can't do anything. So again we raised the issue this time one more Corpenter came to check the issue, but he couldn't resolve the issue so he took back the product list this it happened till January 8th. Till here for every visit or replacement they took 3 to 9 days.. From November till here my issue was not resolved. I did so many followups with customer service, escalation team, delivery team and branch also, but simply made me to wait till today. Everyday I use to call customer care to connect to escalation team, one they told you have your product without our intimation you returned the product so will close the case and he closed it. Then I called delivery team he told that due to communication gap false pickup happened will create false POD and return product by next day. When I call next day he told it's on the way to your location will reach by 3pm but I waited till 3:30pm and I called him but he blocked my number. I tried with my family members number also with wakefit branch manager number but he didn't respond he blocked all calls. So I again I started followups with customer care team, escalation team and branch manager till today. Like this I wasted 3 months but ultimately I didn't receive the product. In wakefit customer service team is very worst they simply kept the case without informing to escalation team for 1 month this I came to know when I spoke with escalation team person Sudanshu. I had a very worst experience this time with wakefit. If everything goes well fine otherwise they will screw us like anything bcz they are least bothered about customer satisfaction. With all this experience I wont purchase any product from wakefit now onwords. Very very worst experience I had. You just think before purchasing the product from wakefit.

"Wakefit Review"

Wakefit Review: Poor Service, No Delivery, and No Refund

I had a terrible experience with Wakefit. I placed an order for a mattress, and despite multiple follow-ups, it was never shipped. Their customer service kept giving vague responses and false promises, but nothing happened.

To make matters worse, they have blocked my money and are refusing to refund it. It has been weeks, and there is no resolution. This is completely unacceptable and unethical business practice.

If you value your time and money, stay away from Wakefit. They fail to deliver on their promises and seem to have no regard for customer satisfaction. I am now forced to take legal action and file a complaint with the Consumer Court.

Avoid this brand at all costs!

"Extremely Disappointing Experience"

Extremely Disappointing Experience - Poor Quality Mattress and Terrible Customer Service**

I had high hopes when I purchased a mattress from wakefit, but unfortunately, my experience has been nothing short of frustrating and disappointing. From the start, the mattress I received was of shockingly poor quality. The material felt subpar, the support was non-existent, and it didn’t even resemble the product that was promised to me online.


Initially, I thought maybe I just received a defective unit, so I reached out to wakefit customer service for assistance. To my dismay, not only did they refuse to take responsibility, but the responses I received were dismissive and unhelpful. After explaining my concerns, I was given the runaround, with no clear solution or offer of replacement or refund.

It's incredibly frustrating to pay for a product that is advertised as being of high quality, only to receive something that is not even close to what was promised. The lack of accountability and poor customer service has been disappointing. A reputable company should stand by its products and work to resolve issues, but in this case, wakefit has done nothing to rectify the situation.

To anyone considering purchasing from wakefit , I urge you to think twice. It's been a nightmare dealing with this company, and I would not recommend them to anyone looking for a quality mattress or reliable customer support.

"The worst shopping experience"

The worst shopping experience. I had placed an order for a mattress on 18th January 2025 and it was showing the delivery date on 20th January 2025. Going on the tracking link, it stated that the consignment had reached the final delivery warehouse on 19th January 2025. Since 20th January 2025, the date of delivery kept on increasing without any reason. After that, I tried connecting with the customer care agents several times but got the same old robotic response "Please wait till tomorrow EOD for the delivery". This kept on happening for a week and ultimately I had to cancel my order. There was no help from customer service agents and I was not given any updates as to why my order was being delayed so much. Probably the last time I ordered from Wakefit.

"I purchased furniture"

I purchased furniture - a shoe rack but it arrived damaged. What's disappointing is the absolutely laid-back attitude of Wakefit in their duty to replace the damaged product. Since it's prepaid, they don't care, every time I check with the customer care I receive the same automated response that we'll update you in 48 hours. I already waited more than a month for the delivery and to receive such customer service is pure agony. Honestly you should not engage with Wakefit, in disguise of a corporate, Wakefit's service is worse than a government office. Product quality - average so why bother!?

"Pathetic After service experience "

I purchased 2 mattresses from Wakefit dealers directly and one of the got deformed within one month of using it. Informed the dealer about it and he kept buying time and not responded well.
I tried calling direct customer care they keep calling you every 3 days with differed responses and never intended to solve the issue. Lastly someone from the customer care told me that it will be solved through dealer only “The company cannot take this complaint” Strange that the brand itself is not taking the responsibility of the orders from dealers or the agents that they have hired and the irony that the mattresses are coming from there manufacturing unit. Lol
Luckily I had the senior persons number to whom I contacted with all the photos and videos of the deformation of the mattress. After 3 months of follow up he has also stopped responding.
Overall pathetic after service experience. This 10 year warranty is nothing but a scam.

"Customer hell"

Ordered a flipper sofa-bed from the Wakefit site and after my payment, they informed me that it will be delivered by 3-4 weeks. Since I could not wait that long, I cancelled it within 30 mins of placing the order. But wakefit did NOT cancel it but instead placed it on hold. Then when I called their support, I was told it was their policy to not cancel but put on hold till the delivery date and then cancel on that delivery date and then issue a refund !!

I should have seen that as a sign to stay away from Wakefit but since I had purchased from them 3 yrs ago and had been happy, I purchased the same flipper sofa from Amazon since there Wakefit said they will deliver within 2 weeks. Now I'm still waiting and the tracking number they give simply cannot be used anywhere to track it including their own website. And Amazon says it's Wakefit who should answer and Wakefit said it was Amazon. And the Wakefit customer service is a joke as they really have no idea what is going on and literally will not help you.

I used to swear by Wakefit and they service but from now onwards I'm staying far away from them. And I'm desperately hoping to get my money back. I am sharing this so others don't get taken for a ride like me.

"One of an horrible online experience…"

One of an horrible online experience was provided by Wakefit. Pls read the terms before any purchase as everything is in favour of the company & nothing supports customer interest. They had an audacity to deny any request despite delivering a broken damaged sofa and denied replacement or refund. Very arrogant customer service and no senior staff to escalate an issue. Better to stay away.

"Never ever purchase from Wakefit -they…"

Never ever purchase from Wakefit -they are sleeping there. No response. Fake delivery status and never ever delivered or get money back. These company should close than cheating people

"One of the worst online company i have…"

One of the worst online company i have ever seen.
They never deliver anything on time. Every time you call a representative , they will ask you to wait for 24-48 hours . Customer rep have no idea what they are doing, every alternate day you call and wait for 48 hours and issue never gets resolved.
No promise held for return for the product.

Please avoid ordering from this.