"Pathetic Experience with Incomplete Delivery and Broken Promises"

Pathetic Experience with Incomplete Delivery and Broken Promises
I ordered a Wakefit bed as a gift for a friend, expecting a seamless experience. Instead, it turned into an ongoing nightmare:

Incomplete Product Delivered: Wakefit delivered only half the bed, even though I paid the full amount via Cash on Delivery (COD). Key components of the bed were missing, making it unusable.

Lies and Excuses: When I contacted customer support, they shockingly claimed the product was marked as "returned to the shipper." This made no sense because I physically had the incomplete product and proof of payment.

Frustrating Follow-Ups: Every time I called customer support, I was told, “We will get back to you within 24 hours.” This promise has been made countless times over two months, but no one ever calls back. Instead, the same cycle repeats, leaving me to chase them endlessly.

Unacceptable Delays: After multiple escalations, they admitted their mistake but offered to deliver the missing parts after one month. By then, I had already purchased a new bed from a local store, as I couldn’t keep my friend waiting for weeks.

No Refund Yet: I demanded a refund instead, which they agreed to. They promised to pick up the incomplete product and return my money. However, it’s been over two months, and I am still waiting. Despite endless follow-ups, nothing has been resolved.

This experience has been exhausting and infuriating. Wakefit’s customer service is unprofessional and unreliable, with no regard for customer satisfaction. I strongly urge others to stay away from this company if you value your time and money. Negative stars for this abysmal experience.

"I ordered for Mattresses and pillow the…"

I ordered for Mattresses and pillow the delivery date was given as 17th of November 2024.., Today date is 29-11-2024 till now they have not delivered.
Today while asking the status of delivery.., i am given with a new date 04th of December 2024..,
Fingers crossed.. i am expecting atleast to get delivered before the year beginning 2025.

"Most horrble service I've ever had…"

Most horrble service I've ever had buying furniture as the company fails to understand a simple refund or a replacement concept for a damaged product.

Tickets closed without any resolution. Multiple false promises from the people nowhere to be found or contacted again

"Zero star…"

Wish there was an option for zero star rating.
The 100 days return policy is just on paper. They will never say no to you, but you'll just keep waiting infinitly for it to be picked up. You'll keep going through this useless cycle of them calling you every 3rd day only to ask for 72 hours more to pick it up.
I believe there is only one option, go the legal route to make such brands understand what on earth is professionalism.

"Wrong Commitment on delivery"

Wrong Commitment on delivery
While booking the order they show nearby date and when the delivery date arrives they move the delivery date to 10days more and when asked they simply asks us to wait as they have got high demand.

They even insist not to cancel saying that refund takes 5 to 7 days and if you wait for more 3 days you will be getting the order

They are literally cheating by promising the delivery quickly and once we pay them, they make us wait for delivery and they update the new updated delivery date on the last day of actual delivery date

"Cheating company"

Not giving replacement for defect product

"Wakefit Mattress, worst option to use"

I have bought 2 wakefit mattress and both the mattress have become useless in just 2.5 years due to excessive shrinkage.
Wakefit makes false commitments for warranty. They don't replace mattress. Keep wasting time on emails for warranty claims, keep asking for photos and videos. They won't send any executive for visit.
Wakefit is fooling people in the name of orthopedic mattress.
Very very poor customer service and poor quality products.

"Fake 10 years warranty for wakefit Xpert Grid Ultra…"

I bought wakefit Xpert Grid Ultra Mattress (78x72×10 in) in July 2023 under 10 years warranty.

The mattress failed in 1 year and formed a big lump at one corner.

We raised formal complaint to wakefit and requested to replace it under their warranty.

But till today they have not respected their own warranty and did not replace their defective mattress.

So the 10 year warranty seems fake and used to attract customers to purchase their inferior products.

Beware.

"We like very nice behavior today for…"

We like very nice behavior today for Asutosh Da

"Cheats!"

Ordered 2 pillows and 2 pillow covers. Covers were delivered but pillows have been delayed by 2 months.
Their support agent keeps calling me to inform me it has been delayed. I asked them to take the covers back and refund me. They said that is not in their policy! "Only 10 days exchange we can do sir"
Surprising that such a cheat company is allowed to operate in today's times!