"I'll never buy from this company ever…"

I'll never buy from this company ever again. Not only did they fail to meet their delivery deadline, they also failed the following 2 other deadlines and when I tried to cancel my order after waiting over a month, they told me that they'd be keeping half of my money, only offering a partial refund. If a company fails it's delivery deadline and continues to fail the customer, that customer, in the name of fairness, deserves a full refund. Carpet warehouse call this "A cutting fee" granted, they have a right to charge this is a customer cancels their order prematurely; NOT, however, when they've failed their delivery obligations time and time again. Otherwise, does this not constitue a form of Blackmail?

"Good quality laminate flooring with…"

Good quality laminate flooring with quick delivery. Thanks

CW116635

"Orders for vinyl flooring…"

I have ordered from carpet warehouse about 5 different times now always helpful and delivery on time, even down to the guys that deliver always polite and helpful. Only ever had one blip customer service stepped in, very polite and helpful and it was all sorted very quickly. Very pleased with vinyl flooring looks great in every room.

"Failed to deliver"

Failed to deliver, couldn't give a deliver date so we cancelled order. Promised a refund but none received only promises and excuses.

"Product not delivered, terrible customer service "

Have used this company few times before and never had any issues but customer service received this time round has been absolutely awful!! Placed an order for a carpet and was given a delivery date, this was then delayed a few days apparently so was happy to wait. No updates received on my order at all and I had to keep contacting them. Every time I asked for an update I was told my order was definitely on its way that day to the couriers and should hear in the next 24/48hours to arrange delivery time. This went on for a WEEK! Now today, 3 WEEKS after placing my order they have only made me aware that my order is NOT actually in stock. This company has done nothing but waste my time and given me false information clearly to get me off their case and not actually help!

"I don't usually write reviews..."

I don't usually write reviews however when trying to find a good online store to buy a carpet for my house I couldn't decide if going with Carpet Warehouse or not since the reviews were either great or super crap. I had a great experience! I've ordered it on the 14th Jan and receive the order on the 28th Jan. They kept me posted on the status of my order after purchase, they contacted me about the delivery and even on the day send me another SMS saying they would arrive in 30mins. The quality of the product is great and I couldn't be happier about the purchase. I would 100% use them in the future!

"Don’t order if you’re in Highlands Scotland "

Had to cancel my carpets 4 weeks after ordering them as they still were not delivered, told on multiple occasions it will just be another couple of days and still nothing, finally spoke to the courier that says they only travel to Scotland if they have a full lorry and won’t travel up just for a couple orders, I find this absolutely unacceptable considering we had to pay a lot more for shipping to Scotland to then be told we need to wait for a full lorry! Managed to get a refund and went with a local company who offered us the same deal! Avoid if you live in the Scottish highlands!!

"Perfect delivery great quality and price"

Perfect delivery great quality and price

"So pleased with the vinyl flooring I…"

So pleased with the vinyl flooring I purchased from here, very reasonable price, and the staff who delivered the vinyl were very friendly and helpful and gave me a call before to make sure I was in

Will definitely use again in the future thank you

"I am still waiting for the delivery of…"

I am still waiting for the delivery of 2 items paid for not told when I will get them. Order CW130511. Paid on the 23rd and 28th of January.