"Helpful staff"

Helpful staff, order arrived same day, no issue with tiles.

"Speedy & helpful"

I ordered some tiles from this company with great trepidation given the reviews. However they were the only suppliers in the UK.
I have been very pleasantly surprised - ordered on the evening of Friday 5/7; delivery arrived on the Tuesday 9/7.
One of the boxes was missing a tile so emailed at 10pm on the 9/7; received an email the following day apologising and the missing tile today.
I cannot comment on other's issues my the level of service that I have experienced has been great.

"AVOID"

Ordered replacement tiles, had an email chain, and invoice sent. I made payment, and then a few hours later received a generic email that order was cancelled. Sent multiple emails to chase this and then finally told they were out of stock. I've had to send proof of payment in order to receive a refund, which is yet to come.

They also have other names for the company (eg. Tiles Direct)

Edit: over a month has past and refund has yet to be received.

"Avoid"

Avoid. Ordered samples, showed as despatched very soon after order. No delivery after 10 days so had to cancel.

"Shocking customer service"

Shocking customer service, I emailed to ask about some tiles in our bathroom in a house we recently bought because I need some more. The response was 'where did you get these tiles from?'

If I knew where they were from I wouldn't have asked, I replied asking them for more info and now no response.

I certainly wouldn't buy their tiles again and I'm not surprised they went bust once, then next time is round the corner if they can't even answer a simple email.

"Ordered samples which havn't arrived…"

Ordered samples which havn't arrived and can't get through to anyone to chase. No tel or email available. Poor service

"We had great service despite the fact…"

We had great service despite the fact that they seemed to be short staffed. The tiles are of great quality and when we needed a few more they arrived on time so that we could get our bathroom finished as planned.

"difficult customer service"

non responsive customer service and takes ages to get to them. multiple emails and calls (hours trying to get, wait 10 min ringing only for call to end).

When you finally get on the phone, the CS representative was VERY RUDE and literally do not give a 2 cents about your or your situation.

"No Customer Service"

Have endeavoured to contact the company using the contact form and ringing numbers on their website at several different times. No response at all or facility to leave a voicemail message. I wanted to check measurements of a tile as the calculations they show appear to be incorrect. Glad I have not ordered as customer service is important and have lack of confidence in the company to help as a customer.

"Noob Error?!"

I placed an order with this company without looking at the reviews (noob error!). The website instantly said DISPATCHED yet no confirmation email for delivery or the courier tasked with the delivery came through... I actually wanted a faster delivery as I had builders on site so I called the numbers on the website - No answer on the customer helpline or any of the 5 or 6 locations listed on the website... alarm bells ringing I checked Companies House and then came here to read all the issues people have gone through over the past couple of years... my heart sank. I desperately started looking for other suppliers for similar tiles HOWEVER I did send an email too to the support team for this company and was surprised to receive a response within the hour. They assured me that the tiles would be delivered and I would be notified as soon as they were with the courier. Still not fully convinced I emailed daily as to where my tiles were and when they would be received and continued to receive prompt informative replies each time until within a week of placing the order my tiles were received, as promised and undamaged! I do not discount the many reviews and experiences of the customers before me and thinking I was in a similar situation for a while can empathise with what they went through. But from my experience with this company over the last week I believe they are trying to turn this around. Just email them don't bother calling!