"Always a pleasure"

The response I received regarding an issue I encountered with a product was prompt and the outcome was beyond satisfactory…been shopping with VICI for several years now and I have nothing but lovely things to say about your excellent quality merchandise and your outstanding representatives,Jessica in particular! She’s a doll !! everyone is very accommodating, makes your store a a win-win all around
Thanx for the enjoyment

"5 Stars!"

5 Stars!! My favorite store to shop online. Their clothes are quality and love the style. Customer service has always been super helpful and responsive whenever I’ve needed help.

"AMAZING TOP NOTCH CUSTOMER SERVICE!"

Bee assisted me with my customer service request regarding two orders I placed and was AMAZING!! She acted with empathy for my situation and I will now be a LIFELONG customer of VICI. Thank you Bee!!

"Shipping take FOREVER"

The quality is no better than SheIn and yet they charge 3x the price... It take forever to get packages. I have never had a package even ship within a week before. So it takes weeks to receive something within the US. Ridiculous.

"Amazing customer service"

What Amazing customer service I received today from Jessica !! I had a defective blouse and she was able to send me another one right away !! I was very impressed with her so professional and also helped me with a return which Vici is the best with returns and make it so easy to do because returning something isn’t always easy to do !! Thanks again Jess you made my day !

"Awful"

Awful. Shopped for past 4 years because I've always loved their clothing regardless of return policy.
Current situation in 2023 - poor quality- increase in pricing and good luck getting your orders. IF you get it - it takes FOREVER. OR they lose it and you can't reorder because it's generally sold out. They will honor you with a one time courtesy of giving your money back (lovely since they never gave you the product you ordered)

"Great Customer Service"

I had purchased 2 of the same dresses because I wasn’t sure of my size. Jess from customer service was prompt to help. I received an e gift card from my return. Vici makes it very easy for all returns. I also have never had a bad purchase! I will continue to shop at Vici!

"The clothes were good"

The clothes were good, but the company is a bit of a scam. Firstly, it took forever for them to ship out my order, over a week. Then, when some of the items did not work, I could not return them. When buying the items it said that I could return, but when I went to return them I no longer could. The returns are for store credit only. I FEEL SCAMMED.

"The problem is that you can only get…"

The problem is that you can only get store credit not return and that is only issued once they receive your returned item so the size needed is no longer available by the time it’s returned. In addition that is determined by the quantity they have in stock. Too many loop holes to get your desired size and product

"Return policy"

For the first time I wanted to buy something on your page and I can't return it, I love all your clothes with your return policies but I will never buy anything from you, now I have to keep a dress that doesn't fit me.
by the way if you want to return an item, they give you a store credit, if I buy on Amazon on any other page this does not happen to me