"Wonderful Customer Service"

Blair was super helpful and wonderful at helping out with my package issue. She made sure all my needs were met in a friendly manner. It’s hard to get good customer service these days!!

"Absolutely horrible"

Absolutely horrible. Still waiting for items to ship over a week after placing my order. Can't get through to customer service. I'm emailed, called, used live chat...and there is no way to talk to anyone.

I would not recommend this company.

"Helpful Customer Service (Jessica)"

Jessica from the Vici Customer Service helped me locate my order.
Thank you Jessica!

"terrible customer service and shipping"

Trust the other reviews about terrible customer service and shipping. I ordered 10 days ago and my order still hasn’t shipped. No one will answer emails or questions via their “chat”.

"Horror"

Horror! I returned items through happy returns and it said I would receive a credit. Never received it. Multiple emails went unanswered. Finally after two weeks received a response. They only give credits, not refunds and it took nearly a month to get it.

"OBSESSED. Give them a try"

I have been shopping with Vici for a few years now. I was SO hesitant at first because I think they popped up as an ad in my Instagram feed. I had never bought from an online boutique at this point (I think they have actual locations in California), and this was the first.

Love everything about Vici... my one complaint is that the daily and weekly drops will eventually bankrupt me. Their clothes are gorgeous, and they have a wide variety of styles and sizes to accommodate everyone.

There were a few times when sizing didn't work for me, I can't ever get a pair of their jeans to fit right, but returns are never a problem, and customer service is responsive. A lot of people complain that refunds are store credit only, but they make it super clear in their terms, so that was something that never bothered me or took me by surprise. I actually think this makes them more lenient with returns. I decided I didn't like the way a shirt fit me probably two months or longer after purchase (didn't wear it, just tried it on). They refunded me in store credit without issue.

They constantly have sales that are 20% off or more, and they often pair sales with "Vici bucks" where you get a gift card sent to you to use on a purchase.

LOVE Vici, definitely give them a chance!

"Ehrlichkeit"

Ich habe vor fast 1 Monat bei ihnen bestellt und bis heute keine Mitteilung erhalten ob und bis wann ich meine bestellte Ware erhalte.
Das einzige was bisher geschah war die Abbuchung des Betrages von meinem Konto.
Ich hoffe bald von ihnen zu hören, sonst muss ich annehmen Betrügern auf dem Leim gegangen zu sein.

"I have been ordering cloths from VICI…"

I have been ordering cloths from VICI for about four years and everything has been great until now.
There cloths were well made and their selection was
great. Since last year, who ever is choosing the cloths they now sell is horrible. Not everyone wants to buy crop tops. I use to be able to buy nice casual cloths for work but I can't do that anymore due to the type of selections they have to offer. the quality of their cloths are not the same as the last four years.
Unfortunately I am forced to find somewhere else
to buy most of my tops & blouses.
I really like VICI and the customer service is great but
they have forced me to have to find another online boutique to find cloths I can wear to work.

"Horrible customer service and shipping…"

Horrible customer service and shipping rates! I ordered an item and paid $38 for standard shipping which they claimed would take 3-8 days, this was on the 27th March. When I reached the package, it said estimated delivery is 12th April! I contacted them and only got an automated response with no action! Don’t buy from these scammers!!!

"Horrible Company"

This is the worst company I have ever purchased from - buyers beware! I was looking for an outfit for an event and found VICI on Google in February. The price for clothing was higher than I would normally pay, but since I saw good reviews on the website, I decided to take the leap. Everything started out fine until it took almost two weeks for them to ship my package. I received an email with UPS tracking saying the shipping label was created and it stayed on "shipping label created" for three weeks. I reached out to customer service multiple times and was ignored until I finally filed a PayPal claim. VICI said that UPS was at fault even though the package never left their facility, and told me that they "aren't responsible for lost packages" but that they would give me a "one time courtesy refund." Do not buy from them! The entire process was a headache and their customer service is a joke. I guarantee over half the reviews for VICI on this website are paid for.