"Expect long delays on receiving a response and bad experience"

Ordered an incorrect size on one item. Immediately emailed customer support and requested they remove that one item from my $400 order as I already placed a second $100 order with the correct size and additional items. It took 11 days to finally receive a response. They said no, unfortunately your order is being processed for shipment. My order status online shows 'unfulfilled'. Now I'll be stuck with the wrong size pant, and they do not offer refunds. Instead, I'll have to pay for the return shipping and only receive a store credit for returns. Really bad experience and I still have not even received my orders.

"Vici customer service was great"

Vici customer service was great!
Dawn

"Although it didn’t start out as 4…"

Although it didn’t start out as 4 stars, in the end I spoke with Angelina who was very helpful. I was able to get a refund for my items due to their system not being able to make changes to orders about 5 weeks ago.

"WORST customer service I have ever…"

WORST customer service I have ever seen. It is now 4 times I have contacted them, either by mail or chat, and nobody is answering my simple question : where is my order !!! It is marked as fulfilled on their website, while I have never received it, and the DHL tracking number doesn't give any results at all. Rather than flooding my mail box with ads and spam, how about you actually answer to your clients ???

"Items not same as pictured and some never delivered"

Ordered three pieces. Two advertised in photos as white colored and it arrived lemon-yellow. One item was marked as delivered and sent but never arrived and customer service told me to re-order it! Unreal and a scam.

"First time ordering from VICI and what…"

First time ordering from VICI and what a joke. It’s taking 14 days to process an order. Online chat assistant is a joke and I can’t seem to get a straight answer. Thank goodness I only spent $40. Buyers beware. Do not order from this company.

"Great customer service"

Great customer service! Everyone is so nice and helpful.

"I ordered and still waiting on my order…"

I ordered and still waiting on my order ,my order placed 2/1 and fourteen days later still no updates

"This company is a scam!"

This company is a scam!! Save your money and time...

Fake customer service /supply chain issues.

Will not cancel an order.

Very bad experience.

"Are you kidding me?"

Who in today's world of online shopping doesn't allow returns back to the original payment? So beware of purchasing from this company because if your item doesn't fit, they keep your money. Absolutely insane to order from them if you don't know if something will fit.
Hey Vici. You could have had a really great customer who buys a ton of clothes online.