Columbus Direct

Financial Operations and Advisory
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783 reviews
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Customer Reviews about

Columbus Direct

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James Wood

5.00/5.00

"Great service,received vouchers for…"

Great service,received vouchers for lounge at airport after flight was delayed,unfortunately we were already on the aircraft and seated when delayed so could not get to lounge to use them

22/09/2022

Michael

1.00/5.00

"Rubbish"

Rubbish rubbish

22/09/2022

Mrs Cummings

5.00/5.00

"life saver to be able to use the lounge…Lifesaver"

life saver to be able to use the lounge key facilities when our recent flight was delayed 3 hrs

22/09/2022

Nigel Bewsher

4.00/5.00

"Great service!"

Great service!

22/09/2022

Bryony Jones

1.00/5.00

"Recommended by EastJet. They give the same service and experience as EasyJet!"

I took out this holiday insurance as it was recommended by EasyJet at the time of booking my holiday. As with EasyJet they don’t pay out! Our flight was cancelled and we got home 2 days later. My husband works for himself and lost 2 days earnings and all we got was an automated email to say they don’t cover this type of claim! It’s a basic claim! Absolutely ridiculous service. Pointless holiday insurance.

The claim was not for loss of earnings but a cancelled flight!

Thank you for your response. That is so funny as EasyJet said they would not refund me anything as: Unfortunately, we are unable to offer you any compensation as your flight was cancelled due to Extraordinary Circumstances. Compensation is only payable under Non Extraordinary Circumstances.

Our flight was cancelled due to ATC Restrictions - the queen had just died, I am guessing that's why.

Thank you for working with EasyJet to determine the real reasons for our not being able to fly. I appreciate your help and look forward to receiving the payment.

22/09/2022

MarcelloRe

5.00/5.00

"Onesti"

Onesti!
mi hanno fatto aspettare un pò, e sono andati in dettaglio con la documentazione da produrre.
Tuttavia mi hanno rimborsato quanto richiesto e soprattutto aiutato quando avevo bisogno.

Unica critica: ho aspettato qualche mese (un pò troppo) per chiudere il tutto.

22/09/2022

Carole

5.00/5.00

"It was very simple and easy to access…"

It was very simple and easy to access the website and I was very happy with the insurance that I had asked for.

22/09/2022

Thomas Degnen

5.00/5.00

"Easy quick and reliable."

Easy quick and reliable.

22/09/2022

Chris Mclachlan

5.00/5.00

"Travel insurance"

Easy to use self explanatory, and great communication thank you, hopefully in a good way I won’t need to use you, or there’s been a problem with my holiday lol

22/09/2022

NS

1.00/5.00

"Not impressed !"

No replies plus the wifi did not work and they made sure no one could contact them

22/09/2022
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