"Absolute dreadful company to deal with…"

Absolute dreadful company to deal with . I have had a simple claim outstanding now for over 3 months and can get no response . No answer to telephone calls , emails that acknowledge a claim however never get back with a response . Use the chat line and they say they can’t help you! Have sent claim now to ombudsman. Can in no way recommend this company!

"Claim paid in full."

Claim was paid in full (less excess) but took 12 weeks due to Covid 19 staff shortages.

"Nothing but excuses for appalling service"

When looking at this company's positive reviews, please bear in mind they pretty much all relate to how easy it is/was to take out a policy, and what "good value for money" it was. However, as an insurance company, the important factor is how quickly and efficiently they deal with claims, and in this respect, What an absolute shower of s**t. Been with them for many years, thinking they were a decent company, but HOW WRONG I WAS - the first time I have had cause to make a claim they have been appalling - started a cancellation claim with them in mid March and still dragging on now in mid July. Every time I communicate with them it takes them a month to respond, and only then to ask yet another impertinent question. Raised an official complaint in late May, and they cannot even adhere to their own published complaints procedure, having failed to respond or deal with it within the alotted time frame. I am about to issue a claim against them in county court - for anyone else minded to do the same, a little bit of advice: prior to issuing court papers, make sure you advise them you are billing for your own time @ £200 per hour, this will ensure you receive compensation for your time in dealing with their incompetence, and not just the value of the claim,. once they try to wriggle out of it and reduce it with excesses and excuses. Once again, appalling service, avoid them like the plague.

"Prima ed ultima volta con Columbus: pessima"

Ho stipulato un'assicurazione con Columbus per un viaggio in Lapponia organizzato da me nella prima settimana di Marzo 2020. Il giorno prima di partire mi marito ha febbre, e quindi siamo obbligati, anche a seguito delle disposizioni in corso di misurazione della temperatura, a dover rinunciare al viaggio. Avviso l'assicurazione sia tramite mail che telefono e la documentazione che mi viene richiesta è praticamente impossibile da recuperare.Oltre al certificato medico siglato dal dottore e alle copie delle ricevute di pagamenti tutte regolarmente forniti viene chiesto di inviare copie di dichiarazioni della compagnia area (nel nostro caso Easyjet) e delle strutture ricettive (in Finlandia) che dimostrino che noi effettivamente non abbiamo preso l'aereo e dormito là, documentazione impossibile da recuperare. Tra l'altro eravamo nel pieno dell'emergenza coronavirus pertanto tutti i customer service erano a ranghi ridottissimi e nessuno ha mai risposto. In generale questo dimostra la chiara intenzione di Columbus di ostacolare il più possibile la richiesta di rimborso, per non pagare. Attenzione quindi prima di siglare un'assicurazione per viaggi fai da te con questa compagnia, sappiate che, nel caso dobbiate annullare il viaggio, vi verrà chieso l'impossibile e sono quindi soldi buttati..

"Arrrrrrhhhhhh .....Update from my previous review"

Just an update from my previous review i am still awaiting (14 weeks now) for any form of contact from them. I'm keeping communication open with them via email so that when i take them to court il have my evidence on how poor this company operates. Very poor service.

"They don't even deserve 1 star"

They don't even deserve 1 star. I worked 2 jobs for 2 years to take my kids to Florida. Unfortunately covid-19 struck 3 days in its was a nightmare from start to finish. Got flights cancelled re routed via Chicago flown back to the wrong airport in the UK no transport laid on for getting back to the correct airport where our car was. Disney world closed universal studios closed sea world closed and that was just a few of the things that went wrong. In all honesty I'm feeling lucky to be sane as at first it sent me mad. Put my claim in 4months ago still haven't heard a word. I called today after many many emails and no replies. But guess what claim isn't processed however reading peoples reviews I'm guessing I'm not going to see a penny! £8000 out of pocket and 2 kids heart broken! My friend works in insurance and she said they have no get out clause being an 'act of god' clause it isn't mentioned anywhere so if I receive nothing I shall be taking this further. I hope these crooks believe in karma! Also why are they allowed to put an unrealistic version of reviews on their website surely this is misleading. Trustpilot reviews but old ones and only good ones! Funny that!!

"I have had two really poor experiences …"

I have had two really poor experiences with this firm, the second case is a very simple travel insurance claim question and they refuse to give me a straight answer. I have friends in the same situation insured elsewhere that have has straight and clear answers, also they are really hard give get hold of and don’t seem to have dealt with COVID very well, unable to answer calls and don’t respond to emails. Best to avoid.

"Claims paid. Took 6 months."

After almost 6 months all claims were paid. I guess at least they did pay up but the delay was too long. I can only imagine that their systems were never built around remote working and were completely overwhelmed by the claims.

Mistakes were made and their lack of communications via phone the useless website did not make things easier for customers or the claims handlers.

However in the end all valid claims were paid.

Would I use this company again? If they improve their claims website to work with Safari then maybe. The issues were clearly due to their poor systems that were overwhelmed by the claims due to covid.

"Ottima qualità del servizio, assistenza e rimborso !"

Io e la mia ragazza siamo partiti il 7 febbraio per il Brasile. Appena atterrati sento un dolore al polpaccio che poi scopro essere una trombosi venosa profonda. Chiamo la centrale operativa che mi dice che in zona non ci sono cliniche convenzionate, di cercarne una che poi loro avrebbero provveduto a rimborsarmi. Dalla prima chiamata che ho effettuato fino al mio ritorno in Italia la centrale operativa e lo staff medico sono stati costantemente a mio fianco e di supporto. Mi hanno chiamato quasi tutti i giorni per accertarsi delle mie condizioni, consigliato al meglio e seguito passo passo. Non solo ma hanno provveduto al mio rientro anticipato (in buissness class ) e della mia ragazza in piena quarantena addirittura venendoci a prendere all'aeroporto con un'ambulanza e accompagnandoci a casa. Nessun problema neanche con il rimborso, considerando che è stato in piena pandemia. Faccio ancora i miei complimenti a tutto lo staff e senza dubbio la consiglierei senza problemi. Grazie

"columbus assicurazioni=truffato con pochi clik"

Salve a tutti,
Premesso che mi sono assicurato con loro gia' per 3 viaggi,appena mi sono trovato in difficolta' si sono visti di che pasta sono fatti.
Dal 21 febbraio al 2 aprile 2020 compro i biglietti per il brasile,
mi sono fatto 10 gg di quarantena e ho preferito il rientro anticipato per il 29 marzo perche' iberia ci lascio' letteralmente a piedi in brasile ( ci propose di rientrare in italia tra il 20 aprile e i primi di maggio).
Secondo il contratto stipulato con columbus assicurazioni non se ne sono minimamente fregati
della quarantena e il rientro anticipato ( biglietto ritorno alitalia 530 euro a spese mie)
ASSICURATEVI SOLO CON COMPAGNIE CHE HANNO SEDE IN ITALIA!!!