"Dont choose this company."

Dont choose this company.

Just If you want a Lot of Problems.
I had a lot of problems with paying and the Bills over the Creditcard.
So I paid my bill but they Cancelled my data use immediatly.

I needed over two months and 1000 E-Mails to get f...40 Dollar Back.Because Phonebox was Not able to reactivate my Account after paying.

It was a shame that I lost 10000 nervs just to get 40 Dollar Back.

Sorry absoluty not to recommend

"Since 2 weeks no answers & existing customers disadvantaged"

Unfortunately, I have not received a reply to the several emails I have sent to the service email address for 2 weeks (only ticket numbers are sent in response). A time-critical change for prepaid tariffs has thus become obsolete.
Existing prepaid plans will still ONLY receive 5 GB of data when they are renewed, but new prepaid plans are now equipped with 7 GB - it's a shame that existing customers are not taken into account here.

"Its very nice"

Its very nice

"This company treats customer…"

This company treats customer differently. Give certain group of customer promotion plan and reject other customers the same request.

"It's not worth the hassle "

After 5 months with phone box I have given up and moved to a more expensive provider. The whole time I have been with phone box they have consistently charged me 3 times the amount I signed up for. There have been other issues I have posted about on trust pilot before but I eventually gave up after phone box claimed I had used way more data than I had. I have previously complained and asked for insights into issues but received nothing back from customer service. Time and time again phonebox have been awful and fair to provide any explanation.

"Good service - extortionate fees "

The actual product they provide is fine. I can always make calls and have good service. But charging $15 per GB you go over data allowance with no warning on low data is absurd. You would have to continually monitor your data usage to ensure you don't go over this limit, which is very inconvenient and even with doing this diligently you're likely to get stung. Much easier to go with a provider that offers much more data for a slightly higher price.

Edit: It is clearly stated that $15/GB is part of the plan so I have no issue with. However, no SMS was received before I exceeded the limit. Only a text stating I was 4GB over.

"Kimiko was so helpful"

Kimiko was so helpful. Thank you very much.

"Worst Company to deal with "

Been using the company for 2 years before they decided to switch me over to a Telus Sim. This was due to asking for a new SIM card 3 times before finally the third one arrived to me. Not only did they charge me for my Roger’s sim, which they told me was deactivated, also charged me for my Telus sim. I then got an email 2 months later with a payment which was over the estimated price with the Telus Sim. They then put that Roger’s charge towards my next monthly bill. After being told I pay directly to Telus, then they changed their minds and said I pay directly to them. They then charged me an again for the month of February, but then when questioned I was told it was actually a ‘late fee’. When questioned again, they back tracked for a third time. I still have no answers for what is going on. Worst company I’ve ever dealt with, no straight answers and passed from person to person.

"Jane"

Jane

She helped me to fix my phone. Thank you very much

"It is obviously a scam company"

It is obviously a scam company. I didn't even port my number from other provider. But they already collected my personal information and credit card number. they charged me $47.20 without authorization. When I contacted the customer service to request for refund, they told me that I have to wait until the following month after the termination of the service, which is just literally trying to fool the customer. After pass due, they need need fill refund form and wait another month, that didn't tell me first time. Pass due again, they told me policy change,they can only give credit for future service since I change credit card number. the reason I changed credit card number is to avoid scam company like phonebox stealing my money without authorization. But credit card company told me refund will not be declined even you change card number. In the period, I've made numerous phone calls. Dishonest after dishonest. It can not be trusted. Don't even try.