"Very awful experience on return and…"

Very awful experience on return and refund the worst I have experienced online so far! Avoid! at your peril! it took them one month and they put me through klarna which I haven't used when I purchased I used my bank details but they asked me to get in touch with klarna to get my money back!!!

"Such poor service it’s a wonder they’re still in business"

I made an order in April. Expected delivery was 3-5 days. Two weeks later I have been informed that the package has been lost by UPS, even though the last scan on this item was yesterday, and it has been lost within the last 24 hours apparently! The customer service, communication and overall poor service I have received is something I’d expect from wish. Will never be ordering from here again. Save your money and spend it somewhere else where the products you order will actually arrive.

"fantastic items"

fantastic items, recieved quickly and good quality

"Excellent service"

My self and 2 friends went into the swansea branch in the quadrant well what a fab place to shop the staff were absolutely so professional quite a young team but their customer service was 10 out of 10 well done schuh swansea

"Do not recommend"

Do not recommend to buy footwear from here. I know refund policy is different everywhere, but here is just ridiculous. Received my shoes which i tried on for like half an hour, to see if i like them. Obviously i went outside with them, but shortly i realised they are very uncomfortable and i wouldn't wear them. Also they are 70£, so I'd rather buy something else for money as such. There was no damages at all apart from little bit dirty outsole (obviously because i was outside ) and they would not accept it back because it was worn! Well obviously it was worn, you don't decide to return shoes without wearing them??!? Completely idiotic conditions. Contacted customer service and lady on the phone told me i should have tried them only in the house, well.... Isn't that wearing it anyway...???? So now i have shoes worth of 70£ which i will never be wearing. Cool stuff, Schuh, keep it going!!! 👍👍

"Could do better."

Recently bought a pair of shoes of their website the process was quick and they were delivered on time, the issue was when I looked at the product. The size on the box was correct but on opening the box and looked inside the shoe noticed that the shoes in the box were the incorrect size.

Surely it makes sense to check the product correctly before delivery only takes a few seconds to open the box and have a look.

I would of sent them back but decided to just use them for around the house using thick socks.

Could do better.

"Absolutely awful"

Absolutely awful no communication in that shop at all

"Poor service ordered for next day…"

Poor service ordered for next day delivery didn't turn up then estimate delivery at 4 days will not use again.

"Excellent service!!"

Ordered my son some shoes and they arrived the next day with standard free delivery!! Excellent service 😊

"A warning…"

Ordered some shoes from Schuh for my son, they were delivered promptly and unfortunately he didn't find them comfortable so were returned via Asda and again no problem. I received the refund of the 1st of the three payments within 21 days so again no problem.

However, when paying for the shoes you have to go through a company called Klarna which didn't seem a problem and did so using my credit card however when I received my monthly statement I saw the payment, the refund but a further fee for a "cash transaction fee" with a further charge for "interest".

So I rang my credit card company up and they said the additional fees were because of the way Klarna take credit card payments, they take from your credit card account as if it was cash and there is a fee plus an interest fee. It may not amount to much but I don't recall on either the Schuh or Klarna websites saying that is the way payments are taken.

So a warning......using a company than insists payments are made via Klarna and you use a credit card then there will be additional fees to pay.