"Another purchase another drama"

Another purchase another drama, paid for next day , had it delivered at work because It would be easier to receive thinking back to last times they have delivered, now these mofos come when my shop is closed , no pre warning or time frame I spoke with shuch thinking they would sort something else but oh yea it’s my fault no one was there and that’s that, I swear u can all go to hell, Has every one forgot customers service, on the surface these companies want to seem fair and fabulous but in truth once u have paid it’s get it if you can, all this shifting blame is ridiculous and u get away with it, at least a little piece of relief comes knowing I can send reviews so the next sucker can have the lies they portray and the real truth from real people, disgusting

"DO NOT RECOMMEND CHOOSING THE DELIVERY OPTION CHOOSE COLLECTION INSTEAD"

If you are going to order online do not choose delivery as they use hermes as their courier. ordered 3 pairs of shoes at the value of around £195 and paid for next day delivery. 2 pairs came the next day but were delivered to the wrong house!! the next day the 3rd pair of shoes came and the bag was open. lucky i even got the shoes!

"I've recieved a black pair of chunky…"

I've recieved a black pair of chunky sandles I bought online. Size fine and left foot strap fits well but the right foot the strap is so loose. I can't help think I've been sold seconds. Will never buy again sadly.

"Purchased in store"

Purchased in store, shoes felt slightly tight on right foot but sales assistant said it’s just because they’re new and they have a 365 day returns so took them, after only wearing round the house decided to return them but the manager refused saying he couldn’t resell them as they’d been worn! I assured him they’d only been worn indoors and reminded him of 365 day return guarantee but he refused - how can they offer the guarantee for so long if they won’t accept returns! Will NEVER shop at schuh again! AVOID AVOID AVOID 😡

"Schuh shoes are not as good as they…"

Schuh shoes are not as good as they used to be sadly

"Disappointing"

Wow terrible service next day delivery payed for didn’t arrive was a last minute Special gift
When gift arrived the box was smashed open so contacted said company to send a completed different box over a week later
Think I’ll stick with using OFFICE SHIES. From now on

"I wanted to buy my 8 year old son a…"

I wanted to buy my 8 year old son a pair of school sandals I wanted closed toe leather great quality after walking round and round a mall Clarkes and others had nothing M&S had them but only up to size 12 I was so happy to buy a wonderful excellent quality pair of DR Martin Sandles for my son they are smart and strong so happy it was the only shop in the mall that had some I was surprised that Clarkes had nothing I didn't want those cheap plastic sandles for school, I am going to buy him another pair there next time very happy to find shoes/ sandles for an 8 year old school boy, the staff were very helpful

"Avoid this company like Covid!!!!"

Avoid this company like Covid!!!!! Ordered a pair of £149.00 boss trainers. When I opened the box there was a pair of asos plimsoles that they do not even sell!!! Contacted them by phone, email and live chat to no avail.
Am now in the process of taking them to court!

"BEWARE! Schuh will not take responsibility"

I purchased a pair of trainers online and paid via credit card. I then returned them to a store as they were unsuitable. 2 weeks later, I still have not received my refund. Although I paid upfront by credit card, apparently, because Klarna processed the payment Schuh cannot do anything about it. I purchased the item from Schuh so it's absolutely ridiculous they are not taking any responsibility for this. They make it sound like returns are simple e.g. you've got 365 days to return etc. Their returns are not simple and Schuh will deny responsibility if anything goes on. This was not a 'Buy now, pay layer scenario'. I paid upfront via card. I have simply gone online, seen what I wanted and entered my card details to purchase the item. Now they have the trainers AND my money AND I am getting no response from Klarna. So what now?

Beware of this if you choose to make a purchase from Schuh. If there's any issues you're on your own.

"I recieved a pair of trainers from…"

I recieved a pair of trainers from Schuh paid for upfront before delivery. All as promised though when recieved were not suitable for myself. As promised by Schuh a no quirms policy is guaranteed. I returned the trainers back , brand new in the original box with the labels attached plus receipt and reason for return as requested! Weeks later I had not recieved any reply nor refund as promised! I contacted the help line to find firstly there was never a transaction ? When that was proven by myself , I was then told I had bought on a pay thirty day layer scheme!! I produced and sent bank proof that I had paid in full ! They said i had provided the wrong email address???? Strange as it is linked to my account !!! Not heard from them since or recieved a refund for trainers or postage and package costs. Given up with them . Be warned