"Absolutely love Schuh"

Absolutely love Schuh! Only have good experiences with this shop, online or instore.
Took my 8 year old in the Solihull Touchwood shop yesterday and was helped by a lovely man called Joel I think. I wasn't sure about the fitting and he helped make sure they were a good fit. Went to get 1 pair of shoes and left with 2. But such a bargain as they were in the sale. Highly recommend this shop. Staff are all helpful.

"Excellent service and great variety of…"

Excellent service and great variety of products.

"After speaking to Nicola @Schuh today…"

After speaking to Nicola @Schuh today I’m extremely happy with her customer service totally sorted my problem out and helped with placing an order thank you x fast and efficient service won’t be going back to Jds ever 😃

"They sent 3 pairs of the same shoe to…"

They sent 3 pairs of the same shoe to me that were all dirty

Wouldn't recommend them at all but they ask you ' how likely are you to recommend us' at the end. Why would I when you're a waste of time? Joke of a company.

"Rubbish company"

Order trainers online never received my package from them I will never order off them ever again

"Drake Circus Plymouth store"

At the Plymouth store in Drake Circus today, a lovely lady (sorry didn't find her name, hair in a bun) helped my sister and I try to find some shoes in difficult circumstances by finding shoes that are available. Then, a nice gentleman called Josh was so patient while trying them on!

"Ordered some sliders from Schuh due for…"

Ordered some sliders from Schuh due for delivery within a couple of days. Tracking then states my address is incomplete - as it does not have a number, it has a property name instead.
UPS have advised they cannot deliver without a property number. Schuh are refusing a refund, and extremely unhelpful and rude customer service.

"don't waste your money"

Item wasn't delivered and schuss refuse to refund me. Don't waste your money

"Terrible"

Terrible. They offer next day delivery, numerous times I pay next day and then my order fails to arrive next day.
Best off ordering from office. Much better service

"Awful from start to finish. Stay away"

Awful service from ordering to returning will never shop here again. Would give a 0 rating but the staff in store were great but online service was unpleasant.

Sent me threatening emails after being sent 2 items by accident and told to pay for the other even after both were returned in store. Accused me of lying and stealing. Stay away