"Paid for Saturday delivery didn't…"

Paid for Saturday delivery didn't arrive, contacted schuh was told delivery would be Monday didn't arrive, contacted parcel force lost at hub contacted schuh on live chat and wouldnt send a replacement wouldn't use again.

"Excellent service"

Ordered some nice boots. They arrived very quickly. Didn't fit. Sent back for an exchange. They arrived very quickly. Fit perfectly and good quality.

Excellent service, very happy customer.

"Beware! Online payment issues and hold payments!"

A few weeks ago I tried to purchase trainers for my son, my card was declined and using Paypal meant I was returned to the basket page. They held my funds though which is interesting because if there was a problem with my bank account then they couldn't have held the funds, it would have just been refused. My husband attempted and had exactly the same issue and again they held the funds.

Benefit of the doubt, I tried again this evening, only to have the exact same thing happen again. Now I've looked online this seems to be a common issue at the moment.

Went over to a competitor's website and bought the same shoes with no problem.

"I returned shoes that were unsuitable…"

I returned shoes that were unsuitable because they unfortunately were too small for me, by post. My refund was processed quickly. Thanks

"Terrible, avoid!!!"

Terrible, ordered shoes for a present, I received an email to say that they would be delivered the next day and gave me a time slot. No delivery came and when I speak to someone they said it was 6 days for delivery!!!

When I asked to cancel the order I was told they can’t do that either!

"Bad service and poor responses"

Tried ordering shoes and site kept declining payment. Then found out Schuh had taken the payment 4 times and when contacted customer services they said take 3-5 get refunded and despite taking payment the offset was unsuccessful and there were no items ordered. When complained Schuh gave poor responses on initial email said “Schuh never took payment as I paid by debit or credit card” replied saying Schuh issue as their website causing problems and blaming bank not on. Receive 2nd reply “ As we use a payment on despatch system the funds have not been debited from your account by schuh” again totally missed the point you have taken the payment 4 times regardless of being credited back I’m still out of pocket

Looking at reveiws and getting 45% 1 star reviews you would think the company was be more interested in keeping customers and change how do things with so many poor reviews

"when I came to the store I saw a…"

when I came to the store I saw a discount on Victoria shoes, but when I announced my desire to buy, everyone was upset and using many words said that these shoes are not at a discount, although there were several pairs at a discount in the window! I had to buy at full cost

"Never shopping with this company again."

Never shopping with this company again.
Rubbish returns system.
I wanted an exchange, couldn't do that so they just returned them and then expected me to pay the refund charge and the 4.99 delivery fee.
They wiped away the refund charge but I've still had to pay 4.99 for nothing. Working in retail myself, we charge 19.99 for delivery and if we have a return we would never expect the customer to pay the delivery fee if the product is coming back to us.

"Excellent service ."

Excellent service .reserved shoes online they were there waiting for me staff very efficient and friendly . Fast easy contactless payment no queuing very easy pleasant experience

"Empfehlenswert"

Exakt die Schuhe die ich wollte und super schnelle Lieferzeit, die Schuhe sind innerhalb einer Woche angekommen. War erst sehr misstrauisch wegen der vielen schlechten Bewertungen aber bin positiv überrascht und würde wieder da Bestellen.