"Plymouth Store staff are the BEST"

The staff at this store are so helpful. Returned with a size dilemma on a pair of DM’s and they couldn’t of been more helpful and understanding. Massive thank you!

"Absolute shambles of an experience from…"

Absolute shambles of an experience from start to finish. Ordered the shoes and 3 days on the trott waited for them to be delivered. Never arrived. My Wife spoke to Customer service and the last time spoken to them they where less than helpful. Order cancelled and 3 days of annual leave wasted, one of which was already written off anyway for delivery which we where fine with but when it ends up being 3 days it's ridiculous especially when we could of took the Children out while their on half term. Never again will we attempt to order from this shambolic excuse of a company. Wouldn't recommend. FIND SOMEONE RELIABLE.

"Great experience!👍"

Due to owning a Blue Light Card and the amazing discount that schuh gives us I couldn't justify buying elsewhere. After reading the reviews I was very dubious but I was going to save £20, so took the gamble.... and so glad I did! Ordered on the 23rd and arrived at 8:30am on 26th! That was with standard free delivery. Email updates the whole way. Not sure if it's luck or schuh have just had a bad run recently and have really sorted out there issues? Would not hesitate to buy off line again, love my new peached converse! Thank you.

"Great website and service"

I use Schuh online regularly and find their service really good. The last pair of trainers I ordered arrived within 48 hours even with standard delivery. Returns are easy, 365 days to return and they are free if you have a
Schuh account. Good choice of shoes. Would definitely recommend.

"Love the website quick and easy to…"

Love the website quick and easy to order from never had a problem.

Delivery is either next day or at the latest the day after.
Always order my daughters shoes from her online and if they don’t fit easy to return and quick refunds

"Fab customer service!!!"

There are HUNDREDS of companies that could take a leaf out of Schuhs book when it comes to customer service!! I was buying a pair of shoes in store, for my daughter, but unfortunately the size we needed wasn't in stock, the lovely staff in the shop organised next day delivery. The next day came and the shoes hadn't turned up so I messaged them telling them and they were so helpful and apologetic, even though the courier service were at fault. Never ever had a single issue with Schuh and absolutely love their customer service...And the shoes are perfect 😁

"Do not buy Schuh branded shoes"

Bought a pair of Schuh branded shoes. I can honestly say that the soles and heal are of the worst quality I have ever seen on a pair of shoes. They are so soft that stones just go straight through them. I wore them for the first time today and I have holes in them already. I will never buy again from Schuh. How can you sell an inferior product to Primark, at such a higher price? I wonder if Schuh will even care?

"Website Full of Errors"

Ordering on website is terrible ive had to go into the store to order online items even from imperfects page it would be easy if they didn’t have errors and actually made effort to fix the errors. It is easy to order online other shops but Schuh it’s complicated not customer friendly at all.

"Fantastic Customer Service"

Purchased girls shoes for my daughter to start school this September. After a month she tripped and the upper came away from the sole. Contacted Schuh, returned the faulty ones and bought another pair in the meantime from them. Schuh phoned to apologise for the issue; refunded the money without hesitation and even gave me a £5.00 credit towards the second purchase that I got off the faulty pair when I purchased them. Great customer service.

"Tiny shoes"

I ordered ladies black lamara penny loafers, I went up a half size for comfort, I'm usually a 7.5 so ordered an 8. They are tiny! Had to return. The delivery was quick and the shoes good quality but just very small fitting. I was happy with Schuh but have to say that after reading other review am now a little nervous about my return. Hopefully it will not be problem.