"Website said bank failed transaction"

Website said bank failed transaction, so did it again, same thing happened, so gave up. Found I have two pending payments and no orders. Spoke to customer service, 3-5 days for the system to cancel the pending payments, but could do nothing there and then as no orders.

"I was served by Megan at the Beacon…"

I was served by Megan at the Beacon Eastbourne store, it was a Friday and I was getting married on the Saturday, my son has issues and I was struggling to find appropriate foot wear for him, Megan was so helpful and took the time to find the perfect shoes, she was absolutely amazing! And her manager was so kind and helpful too think her name was Claire or Chloe, not sure, but absolutely amazing staff at Eastbourne, I have recently gone back and purchased another pair of shoes and I will be shopping here for our shoes all the time from now on, Megan is an asset to your company! Thank you again

"Shoes came quickly and in good condition"

Shoes came quickly and in good condition

"DODGY Schuh and Paypal transaction, items sent to wrong address"

I recently purchased £150 worth of shoes and accessories on the Schuh website and paid with PayPal.

On my PayPal payment confirmation my address is correct however it is a completely different address on the Schuh confirmation.

Next day delivery paid for so courier at Hermes tried to deliver my shoes, realised an issue and phoned me. He corrected my address on the parcels and returned them to the depot.

I contacted Schuh to inform them of an issue via help email and was informed that they would redirect parcels as return to sender so they could issue a refund. However, a second parcel (part of the same order) was delivered by Parcelforce to the incorrect address and signed for by the occupant. Schuh will not refund this item apparently as the address was the one on the order (even though they know it is incorrectand does not match the paypal information they were given).

I have sent them proof of my address and the Paypal payment confirmation email and have finally managed to speak to someone in person at customer services who was very nice and is looking into it. He is the first person at schuh who was genuinely concerned and wanting to help me.

Unfortunately, my original Hermes parcel is due to be delivered again to the wrong address so the occupant will probably take them too. This according to Schuh means that it is a civil matter and I am not eligible for either my goods or my money back.

I have raised a grievance with Paypal also who just want me to deal with Schuh directly.

Maybe these two enormous companies need to realise that they are at fault and ensure their customers rights are upheld and stop shirking their responsibility.

I have shopped with schuh and used Paypal many times and necer had an issue. I will NOT be using them again!

I have seen the review on here with a similar issue who was eventually refunded. I am hopefully this will happen in my case.

In short I paid for good I did not receive. I am entitled to either my goods or my money back.

"Dodgy or just super incompetent"

If I give this negative rating I would.

I ordered some toddler shoes for a birthday on a Wednesday. Thought they'd arrive in time for the bday on the sat.

Received an email with UPS tracking saying it would delivered on Friday, brill I thought.

I checked tracking on Friday and it stated it was delivered but I hadn't received it. Upon checking further it was delivered in Hailsham over 170 miles from my address.

Odd. I checked my order my address was correct as confirmed by schuh. Messaged customer service on Facebook they said they'd investigate and get back to me hopefully over the weekend.

I called UPS gave them the tracking n0 and they told me this parcel had a different name and wasn't me.

So I thought ah OK schuh just gave me the wrong tracking. Messgaged schuh said they given me the wrong tracking. As I've now missed the bday I'd have to get something else.

Got a message on Sunday stating parcel will be delivered Monday (today)..... No parcel arrived. They said they would investigate....

The new tracking number had the parcel delivered to a similar location as the first.

Even more odd. I called UPS they said that they had no parcel ever for my address details so Schuh never had even sent my item.

I asked for a refund but schuh said I had to wait 8 days for UPS to investigate.

I raised a PayPal dispute. Pushed for a refund to which I was told I needed to close the dispute in order to action the refund.

PayPal said donot close the dispute until you receive the refund. I conveyed this to schuh got the refund... Finally.

So, UPS seemed confused and concerned, they thought I was messing around when I called them.

Schuh never sent my parcel. Customer services was OK but either someone their end is very incompetent in not sending orders out or something dodgy is going on. No parcel but get told is dispatched with someone else's tracking number twice!

My Facebook conversations with them seemed to have vanished after I got my refund. Fortunately I screenshot everything just in case.

Wouldn't use them again.

"Absolutely awfull service"

Absolutely awfull service. Issues with order that didn't process, money taken yet no confirmation. Told to re order, paid twice. Told my transaction couldn't be found when the money was taken. On my 14th email regarding solving the issue. Absolute joke

"Terrible Customer Service"

Schuh dispatched three pairs of shoes. Two of which did not fit and the third was in an appalling condition. These we not checked properly prior to dispatch. The online chat function is a complete waste of time and to be honest poorly leveraged use of technology as there always appears to be a massive wait for anyone to respond. When you email the company directly they appear (as with so many companies) to completely ignore the contents of a customer's email and send back formulaic responses that do not address the request or concerns. The company's returns policy is sub standard and greatly inconveniences the customer. Rather than making it easy and underpinning brand loyalty and a positive customer journey. I will not use Schuh again and I would advise that you familiarise yourself with the appalling returns policy before making a purchase. Also note their current Trust Pilot rating that speaks volumes.

Internet retailing gone wrong!

"Not great"

Not great, i ordered some shoes for my wife after a different company let me down. I paid extra for next day delivery but it didn't turn up.

"2 pairs of faulty shoes and still waiting for a refund"

Terrible customer service- received 2 pairs of faulty shoes that i am having to wait until they refund me- been waiting over 10 days and they are now saying they will inspect the shoes- which still have tags on as i could not wear as they were sent out faulty.

Still don’t have my money back for their error- very stressful returns process will not be ordering from schuh again

very very disapppoited

"Excellent"

Really great service. My order arrived within 2 days! The shoes are good quality and were a very reasonable price. Will definitley buy from Schuh again :)