"It was great to shop in store again but…"

It was great to shop in store again but I think the selection wasn’t great. I will review the staff highly who were knowledgable and very helpful. I managed to buy a pair in my size but would have loved a wider selection to choose from. Overall a good experience

"Great team in Norwich store"

When I walk in covered in dirt in my work clothes noone bats an eyelid. They are always welcoming and very helpful ! ( Norwich store) . Other shops follow me around. So helpful and so friendly and non judgmental! Means the world to me . Lastest purchase of sandals was quick , easy and pleasant!! Thank you

"Anytime I need shoes for either myself…"

Anytime I need shoes for either myself or my son, I go straight to Schuh. The website is very user-friendly and modern. The live chat feature I've had to use once and got the answer I was looking for within seconds - can't ask for much more, thanks to the assistant Nicola for that. In-store as well they are always so friendly and knowledgeable, I like the layout of the store with terminals to pay staggered throughout the shop, it's a nice touch. I think the girl in store I once had was called Beth, couldn't have been a nicer person

All in all, my favourite shoe place

"Returns policy questionable"

Returns cost £2.50 if you’re not a ‘Schuh member’. Shouldn’t this be clear when you order as I wasn’t aware of this charge until I tried to return. All it seems to market is the 365 return policy! No mention of the £2.50 charge except in small print. I’ve never known another company charge to return shoes, especially when it’s unused and you’ve bought in a couple of sizes to try at home. Bit of a joke.

"If I could give no stars I would!"

If I could give no stars I would. I strongly urge people not to buy from this company, at least online orders. I ordered some shoes in the sale, they took two/three days to come, except they didn’t. I received an email to say that my parcel had been delivered, which was strange because three members of the family were in all day and yet none had taken a parcel. So I contacted customer services via live chat, only to be told that they would need to track the driver down to find my parcel, I was told this would be a potential 72 hour wait. In the meantime, I put in a formal complaint and requested my parcel be re sent, next day delivery with no additional charges. Schuh refused to do this and instead told me an investigation had to be carried out first. I then heard back from them and was told that the delivery driver had instead dropped my parcel off to a neighbour that are at the very bottom of my street. Why they did this? I assume laziness or incompetence. Schuh then proceeded to ask me if I would “pop down” and try to track down my shoes. This is unacceptable. I paid the same amount as anyone else, yet have received shocking service and I have even been asked to try and find my own parcel. As it stands, I have asked for a full refund. Will not be shopping here again.

"Disgraceful service"

Disgraceful service. Purchased some sandals that were not fit for purpose, one being massively large than the other. Literally wore them for a five minute walk to the pub, then had to take them off. Returned the sandals for 2.50 bad enough, only to be told I could not have a refund. Five minutes. Don't believe the "year to return" I am not a serial returner and never had a problem with other companies if size has been an issue. Not good enough. Won't shop here again.

"Quick delivery but shoes were scuffed"

Quick delivery but shoes were scuffed, clearly used and not even packaged back up properly. I now have to pay £2.50 to return them?
Wish I'd checked the reviews here first, I thought Schuh was reputable but maybe not anymore :(

"This is for my recent call to customer service"

I was meant to text my review but it said it would charge me so I shall do it on here. I called customer service as I needed to return trainers, Breagh was very nice and helped me with my late return. She was very understanding to my situation. I'm very happy with thus company as they are always willing to help when they can and they also put so much trust in you as well when it comes to a return as they sent me the same trainers out before my return. Highly recommended. If someone at schuh could pass this on to Breagh, that would be great, thanks.

"Excellent customer service"

Bought my daughters shoes at the Peterborough store and Our assistant was excellent, really friendly and efficient. Second purchase was at the Cambridge store and was just as pleased, Josh was efficient, friendly and helpful. Will happily shop with Schuh in the future.

"Nicht zu empfehlen"

Warte nun schon seit über 2 Wochen auf meine Schuhe und den anderen Bewertungen zufolge kann ich noch lange warten ... Bei UPS wird der Zustellungstermin immer wieder verschoben. Gott sei Dank habe ich auf Rechnung bestellt. Habe mir die Schuhe jetzt bei einem anderen Händler bestellt - zwar für 10€ mehr, aber da weiß ich wenigstens, dass sie in 2 Tagen da sind ;)