"Good service from a member of staff"

I phoned Schuh to enquire about Nike Air Force Low. The lady on the phone was extremely helpful and informed me that although the shoe wasn’t available in my local branch, they had come in delivery and I could order them over the phone for delivery.
I chose to collect from my local store.
After the call I received an email with my order details, information was clear and easy to read.
The next day after 2pm I received a text and an email to say my order was ready to collect.
In store I wasn’t greeted by any staff member but then a sales advisor, Hafsa, came over and apologised that I hadn’t been seen to (I was standing at the till point). Hafsa offered me good customer service by collecting my order promptly and asking my daughter if she’d like to try the shoes on before leaving. Hafsa stayed with us and talked with my daughter about the style of shoe and was very helpful.

"Achtung, Zusatzkosten!"

Achtung, meine Bewertung bezieht sich auf den Shop unter der Domain schuh.eu desselben Betreibers!
Bei schuh.eu handelt es sich offenbar um einen Shop aus UK, was allerdings auf der Homepage nicht klar ersichtlich ist (.eu als Länderdomain, Deutsch kann als Sprache ausgewählt werden, Preise sind in Euro angegeben). Seit dem Brexit bedeutet das, dass bei der Bestellung zusätzliche Kosten entstehen, auf die man nicht hingewiesen wird. UPS hat in meinem Fall für ein Paar Schuhe, das 94,- Euro gekostet hat, eine Nachforderung von 30 Euro erhoben. Ich werte das insgesamt als absolut unseriös und kann daher nur davon abraten, dort zu bestellen.

"Ordered on a Friday and arrived…"

Ordered on a Friday and arrived Saturday afternoon. The website is easy to use and has the option for guest check out

"Good online shop"

Ordered online 3 times and 3 times I get exactly what I wanted and on time. Never have to use their customer service.
Their store in Peterborough is good as well but with limited choice of course.
I can highly recommend this company.

"Appalling"

I ordered these on Wednesday hoping to get an option of delivery before Saturday but I didn’t and they then said the item was dispatched for Monday. I have no use for them on Monday and they won’t let me cancel. Absolute joke of a company

"Darren in the Blanchardstown store…"

Darren in the Blanchardstown store couldn’t have been more helpful while it was such a busy store! Having the out of stock trainers I needed ordered and delivery arranged to my home address!

"What an absolute joke"

What an absolute joke, placed order on website 3 times, money taken order fails, money returned 3-5 day, ring customer service to place order on hold 20 minutes then told systems down and would again need to place order online, first and last time of using this company won't be using again

"Unexplainable blocked online transactions"

This review relates to online service not in shop. I tried to place online order on black Friday and attempted 3 times with 2 different credit cards and all transactions failed. The next day I got notification from my credit card company that I've been charged 3 £1 transactions. I rang the credit card company and they checked my card was all fine. I then rang Schuh customer service. They said £1 is authorisation charge my credit card company imposed not their shop. They were not aware of the website issue and couldn't help me with failed transactions. They said if my credit card failed the first time, it would be blocked for 24 hours. I asked why my credit card was blocked in the first instance since there was no issue on my card. They couldn't answer. I used the same card to place order with many other online retailers on the same day without any issue. The error message I got online was the same using different cards so I explained it's likely to be the website. I couldn't place the order over the phone as they use the same system as online so the transactions would fail again unless I have a 3rd card to use. This left me with the only option to visit the store to buy the shoes. How inconvenient and unhelpful!

"Absolut terrible customer Service."

Absolut terrible customer Service.
I bought a sports bag and returned it. No problem I thought- no it’s not that easy to get your money bag. In fact they just keep it despite acknowledging that they have received the return! I paid with a love2shop gift card and asked that they refund me to the original payment method. I was wrong-they simply refused and as such I lost 25GBP. Not a lot but enough to never ever buy from them.

"Worst Place To Buy"

Been trying to buy my kids Jordans for Christmas every time I make a purchase you receive an email stating their stock levels are incorrect and they are unable to fulfil the order, best part of all is they give you a 10% discount code to re shop ! Absolutely no chance.

No customer service, don’t want to help I don’t think they even want to sell anything.

My advice go elsewhere.