"Fantastic servie once again from Renee…"

Fantastic servie once again from Renee at the Truro Branch of Schuh. I purchased a pair of leather Dr Martens Chelsea fur lined boots.today. so comfortable absolutly best pair yet. I will be returning to purchace more.

"Went to schuh at Lakeside was okay…"

Went to schuh at Lakeside was okay customer service okay not the friendliest.. they also left security tag on socks which didn’t go off at time.. didn’t notice until gone which means I now need to go back to get it removed

"Well pleased!"

We visited Schuh in Rushden Lakes, Northampton today and popped in to get my daughter some trainers. A young lad called Tom approached us and checked on his device if they had the size of our chosen trainers and shortly found stock and brought them over. He then offered to lace the trainers for us and finally took payment. Simple stuff I suppose! But he couldn’t have been more helpful and nothing was too much trouble. We often take basic customer service for granted but a fair few companies don’t get it right at all and we can leave feeling unsatisfied with giving them our money. Not in this occasion though and Tom was awesome!

"The most incompetent rude and unhelpful…"

The most incompetent rude and unhelpful staff ever. The delivery service threw my package over the back wall and the dog ate the items. There was barely any evidence left of the shoes as the dog had literally eaten them.
I proved to them that the box was ripped the bag was ripped to shreds and they still think I’m lying they were absolutely no help so rude wouldn’t even offer any sort of compensation for simply the disgrace of the delivery service. These were a birthday gift and now they are ruined.

"Courier not delivered. Schuh Refusing to refund or send replacement until courier investigation completed."

UPS were due to deliver my item on 5 Nov but didn't. On tracking it showed as delayed with no more information. Schuh have opened an investigation with UPS but refuse to refund or send a replacement item until UPS have investigated. The boots were for my husband's birthday present. They now won't arrive in time and Schuh won't help. Even though they have them in stock and offer a same day delivery service. They haven't even offered an explanation of how long the investigation will take. Any other retailer I have ever had this type of issue with has sent out replacements.

"If I could give less than 1 star I…"

If I could give less than 1 star I would.
Purchased a pair of Adidas trainers for my daughter on 17th October from the blue water Kent branch of schuh.
My daughter wore them once and after half an hour one of the trainers started to give her a blister.
I have returned them to the shop on the 10th November, the first time I’ve been able to get back to blue water ( I don’t live close)
1) I was told firstly that the box was not theirs?
That’s the box you sold them too us in!
2) That they have been worn?
How is to know that they are not suitable if she didn’t ware them? ( only in the house)
3) Then the manager, stated that an eyelet on one of the laces was missing, which it was.
I then asked her within such a short period of time would you say that, the trainer would be of good quality or poor, being as the shoe had been worn once and was only two weeks old. She changed the subject and started to examine the sole, which she said had worn down.
It was clear that she was not going to give in.
I picked up the shoes, she gave me a fake apology, not meaning any of it.
Had I have read reviews on this company I would not have walked into the shop in the first place. At the time of writing this they have a 48% negative rating.(not great in anyone’s book)
I hope converse realise what a shabby partner they’ve acquired with schuh, before
Their reputation becomes aligned with the poor service received from schuh, before it’s too late.
I shall never purchase anything from these charlatans again.

"Poor delivery experience"

My experience with Schuh has been a complete waste of time and money. Two pairs of trainers at a total of £150 left at a UPS access point which is not local or convenient for me to get to. I have visited the access point 5 days in a row and it is completely closed.

Rather that support me getting my parcel the customer service team insult my intelligence by firstly asking if I have visited within opening hours and then when I chase this again ask if I have gone to the correct address. A wonderful customer experience to be treated as if I am stupid rather than chase their incompetent courier firm for a response.

I am an avid online shopper and purchase regularly from a number of differed retailers, none of which use UPS and who offer far more convenient delivery options to ensure I get my order within an appropriate amount of time.

"So far the UPS courier has gotten away…"

So far the UPS courier has gotten away with 2 pairs of kickers, there is now only one pair left in the size my daughter needs for school, I think they need to change their courier!

"Customer service efficient and friendly"

I ordered two pairs of shoes through the schuh website, and only one turned up. I wasnt too worried because it did say they can turn up separately so I waited a bit then when nothing showed I contacted customer services through live Web chat. I spoke with a person called Finlay who was very friendly and helpful, confirming that my shoes should have both arrived at the same time. I was asked to send pictures of the packaging, and the next day I got a call from a Cameron saying there had been a shipping error so only one pair had been sent. I was asked if I wanted a refund or new pair sent out, and the very next day my replacement pair turned up!

This would have been a not so positive review about only receiving one pair of shoes out of two, but both guys I dealt with were so nice and helpful that I was immediately impressed, and my issue was resolved within less than 48hours of contacting customer service. Very efficient and easy resolution to my issue!

"We had an amazing experience today at…"

We had an amazing experience today at the Schuh in Lakeside Shopping Centre Essex. We were looking for a new pair of shoes for our son who is 3 years old, and we’re helped by Esther and Mollie who were incredibly helpful and friendly and very child friendly. We felt at ease and we’re able to choose a new pair of shoes for our son knowing we were in very capable hands. Thanks all!