"Absolutely outstanding company ordered…"

Absolutely outstanding company ordered 2 pair of baby dr martens on Saturday arrived Monday kept me updated throughout... but got to admit I love purchasing from schuh...
Very satisfied customer thanks schuh

"Ordered a pair of Timberland boots at…"

Ordered a pair of Timberland boots at an eye watering £140.00, but of course due to the hideous lockdown one does not have a lot of choice.
Ok so here’s the story, I ordered 1 week ago and they have still not arrived, obviously I took advantage of a free next day delivery due to the order value and that being offered, after 3-4 phone calls it appears that the incompetent UPS ( who they use ) can’t find the address even though Royal Mail finds us and also Amazon, the post code takes you right outside the property on Google maps, so what’s the excuse, firstly a torn address label on the box and now? Apparently no reason, even though daily I am told on the UPS website they are out for delivery between 10.00 - 14.00 hours, I was informed yesterday by what seemed to be a genuine lady on the phone that another pair would be delivered by Parcel Force tomorrow at their expense, what fun? I have just received an email telling me they have been despatched and due to be delivered in 4 days time. I will be cancelling the order tomorrow and pursue a refund, my advice is don’t buy anything from this company online, there’s obviously some serious communication issues with themselves and UPS.

"So I ordered my daughter 3 pairs of…"

So I ordered my daughter 3 pairs of trainers last week and paid for next day delivery but no one delivered them to my house so I did know where my order was for a couple of days and now I still haven’t got one out of 3 trainers and they are saying I have to wait till next week when my daughter birthday is next week I am never ordering from schuh again

"Great"

I can’t comment on the customer service. But I ordered a pair of trainers on Saturday night and they were delivered Monday which is great! I have used schuh a few times and I’ve never had a problem. Once the shoe box was falling apart but I don’t buy shoes for the box.

"Big thanks to Claire from customer…"

Big thanks to Claire from customer services for sorting out my problem. Mistyped my email address when ordering so never got my confirmation or dispatch email. She sorted it all out for me without making me feel like an idiot for my mistake. Order arrived today as scheduled.

"Very very disappointed with refund process"

Very very disappointed. Shoes returned 8 March to Schuh and received. 22 March refund still not in my bank account, would not purchase an item from them online again due to this.

"seit 21.2 in der Warteschleife"

seit 21.2. (Versand) warte ich. UPS : lagern in Frankfurt, 2x Auslieferung angekündigt,stets 2 Tage nach angekündigtem Datum. UPS nur per e- mail erreichbar, seit 15.3. lagern Schuhe im export scan. Fragt man UPS Mitarbeiter am Wagen: keine Ahnung! Liegt wohl am Versand von SchuhRoi-Billigsttarif. Hürden bei PayPal hoch! Nie wieder - weder über UPS noch mit PayPal, die bezahlen, SchuhRoi hat kassiert und versandt und UPS hat keine Ahnung! Ich bin bedient!

"Mobile website not very good"

registration page has many problems logging in and confirmation email takes ages. Also, when returning an item the system shows fields entered as missing and did not recognise my order number-needs further testing on mobiles I think.

"Awful"

Been so let down, item that I ordered appearantly gone missing by the courier. So what happened was they had to wait to hear from the courier so I didn’t have the item that I ordered as a present for partner nor the money for over 3 weeks. Once they finally heard back and assumed to be lost they refunded. Not the way it supposed to be if you want to provide some level of customer service!

"Great customer service"

I buy a pair of shoes on the 28th. They take a few days to come, whatever no problem. Turns out adidas 9s are too small, so I send them back promptly for exchange. Schuh received my return last Monday. I have not received anything yet. Customer service are so damn nice, and try to help but, I have been told that I should have them processed by the 26th, a whole month after buying them... I just want my shoes...

Update* I received a notification that it will be processed now.

Customer service still one of the best I have dealt with anywhere.