"Shocking customer service"

Ordered a pair of shoes and wore them outside for a quick walk - my foot blistered in 5 minutes of being out the day they arrived.

Phoned customer service who said that I couldn't return them because theyd been worn!! Obviously there's something wrong with the shoe but was told if I did send them back I'd have to wait 2 months for a team to inspect the shoes for faults?!

Woman on the phone was rude and unhelpful.

Really awful customer service DO NOT TRY ON SHOES AND EXPECT TO RETURN THEM.

"Nothing but bad"

Ordered a pair of shoes, came damaged, so sent them back. Still waiting 11 days later for my refund (11 days since they signed for them and have them back). Excuse after excuse from customer advisors, I can appreciate they abide by the rules they have been set. But unfortunately this doesn’t cut it and I will be contacting my bank to step in. Very sorry that I had to leave this bad review as most of my experiences with schuh in store have been positive. All my online experiences have been very bad and this is just the last straw for me.

"1st time ordering,ordered before the…"

1st time ordering,ordered before the deadline for next day delievery,nothing,email stating today delivery still nothing,very much disappointed

"Very disappointed with the box"

I am happy with the trainers I have order but the box that it has coming it absolutely disgusting, looks like it has been kick and sat on. This is meant to be a present for someone but with the state of the box I am going to have to throw it. It’s not just where it has been in a van I get them like it in the store too and it’s terrible. You really need to sort the boxing out and make them look the best that they can be, not just one that looks like it has been reused 5 times and trampled on by your whole crew.

"Easy and quick to use"

Very easy to order no issues and quick delivery.

"An absolute disgrace!!!!"

An absolute disgrace!!!!! Bought a pair of trainers, online, at my usual size. On receipt, I tried them on at home, as you do. I found them very stiff and uncomfortable so I returned them. And now Schuh are fobbing me off with some excuse and blaming me for buying the wrong size! Really??? I think I know what my shoe size is. I wasn’t born yesterday! I have sent them multiple photos of my shoe collection, ALL showing a size 3!! I will contact Trading Standards and take legal action! Disgusting!!

"Brilliant customer service quick…"

Brilliant customer service quick delivery well packaged.i was wary after reading other reviews but cant fault them 10 out of 10

"I have shopped here since I was a child…"

I have shopped here since I was a child and now continue to shop here for my 3 children, love this shop and I love the returns policy! I never buy my shoes any were else. This is a shop u can trust, I also love that u can recycle shoes here and get £5 off ur next pair even if the recycled shoes were not bought in Schuh 😃

"Excellent Service"

I ordered two pairs of trainers on 1st March and received them on 3rd March! Received tracking information so that I could easily see where the parcel was. Very satisfied with the service and goods provided.

"Great deal/fast delivery"

Despite all the negative reviews I decided to give it a try, and gotta say that I might have been one of the lucky ones. Purchased two items on sales on the 25/02, opted for standard delivery and four days later I received both in perfect state. Very happy with the whole process!