"very kind customer service"

very kind customer service. Sarah is amazing but they should offer a DHL delivery to Italy.

"I used to frequently purchase lingerie…"

I used to frequently purchase lingerie from Agent Provocateur, spending a significant amount of money on the brand. Recently, I ordered a corset in my usual size, but when I tried it on, the cup size was far too small. It was obvious that I wouldn’t be able to wear it, so I decided to return it. The return shipping cost me $39. After that, I received an email saying, "Sorry, we cannot process the refund because glitter was found on the corset." They further added that I would need to pay an additional $40 for the return shipping or they would discard the item.

Let me clarify: I only tried on the corset, which obviously didn’t fit. I usually wear a 34DD, but this corset was at least two sizes smaller. It still had all the tags attached. The corset cost me $400, and now, on top of that, I had to pay $39 for shipping, and they are asking for another $40 to return an item I will never be able to wear? I didn’t wear the corset, so how glitter ended up on it is beyond me.

Thanks to your customers, you became the brand you are today, Agent Provocateur, but this appalling treatment has opened my eyes to how little you actually value your loyal clientele. I will never purchase from you again, especially when there are far better brands out there. Not to mention, your lingerie often falls apart after a single wear, even with delicate hand washing. Your quality is nothing short of trash.

"Fantastic Customer Service experience!"

Fantastic Customer Service experience!! The fastest express delivery, my order arrived literally on the next day!!! Thank you enormously for this amazing lingerie, absolutely love Agent Provocateur🥰
Special thank to SARAH Senior Client Experience Agent, I received an excellent Client Service!!!

"Way to go,Sarah and Agent Provocateur!!"

I reached out to Customer Support at Agent Provocateur because just a few short hours after I had placed my order, they announced a sale/extra discount. I requested if they would be able to apply the code to my order as I had just made it a little bit before.

Well, Sarah emailed me back and even without another word, she already granted me the discount. Not a lot of companies would have allowed that. So, I really appreciate the exceptional service!!
And, just to check it, I did the math for myself. And I came up with a different number. But I knew there had to be some explanation, something I was missing.
Sarah responded and said that the code wasn't applicable to all of my items. And, she went ahead and sent me the detailed breakdown so that I could understand. And, sure enough, she was correct.
She was really thorough, friendly and went above and beyond!! She didn't even get irritated that I was asking so many questions. She always maintained a professional, kind demeanor. Thank you, again, Sarah for all of your help!!

"Personal engagement and patience from…"

Personal engagement and patience from Sarah!

"Luxurious AP lingerie with always good promos"

Perfect online shop for luxurious lingerie with worldwide fast and reliable delivery. Both for Europe and outside of Europe destinations the delivery service is fantastic, all customs duties are included. Quality is amazing as usually, sizes are true to size. I have never returned items as sizes always go correct and top quality.

"Great support"

Great support! Support found out, that there was an typo in emailaddress when I ordered.

"It's my first time purchasing Agent…"

It's my first time purchasing Agent Provocateur lingerie and was unfamiliar with the sizing. I had to exchange my initial order and still got the sizing wrong the second time. I really wanted to complete the set and had reached out to customer service. Tora - the Client Agent was very helpful and assisted me very swiftly with the correct size based on my true measurements. I was very satisfied with the service provided by Tora and would definitely buy again!

"Tora was truly incredible"

Tora was truly incredible! She made an exception for me and was so kind and easy to converse with. Her customer service was 12/10 !

"Returned item due to poor quality in…"

Returned item due to poor quality in November 2022 and just got an email today in August 2024, confirming that refund is being processed. I had forgotten about this. How are they getting away with this, no additional compensation. Its absurd. I am sure their website says 14days for refunds. Purchased in 2022.