"Exchange the size"

Tora was amazing, very helpful and kind!

"Really nice customer service!"

Really nice customer service!

"this is the best underwear store"

this is the best underwear store. customer service and product quality of the highest level.

"I reached out to AP"

I reached out to AP, as the order I ordered got sent back, as I was traveling at the time and Tora was able to help me reorder it!! She was immensely helpful and I really appreciate it 💗

"Very bad quality of Mazzy bikinis "

Bought 2 Mazzy bikinis one bikini costs around £120.After wearing and washing them several times the elastic bands got loose and the closing clasp snapped.Contacted customer service but they are useless seriously waste of time!

"Never trust this company "

I bought a bra after two times wear,my bra tear !!! I contacted to customer service only for change but they said we don’t do not change not refund.
This item shows they used damaged materials not good one because only they want to charge people anyway 👎 their product is soooooo expensive and in this way they want to make themselves famous!!!! Only famous!!!!
Not care about customers not care about materials…. But they don’t know by selling rubbish stuff not only you don’t get famous but also you lose all your customers.
Customers service zero product zero 👎👎👎👎
I wish before my shopping I read reviews

"Totally Shambolic and NO Customer care at all"

Having been sent a bikini with a different colour top to bottom i have now messaged AP 4 times and been calling all stores but no one answers. i sent them photos and they've still not responded at all!!!! when you call them you get a receptionist who says they don't take phone calls. AVoid at all costs this company is a shambles

"Great Customer Service and Representative"

I have been ordering from AP for a while. Recently, I made a purchase that was not fitted to my wife's body measurement. I contacted AP and got in contact with Mr. Riccardo regarding my dilemma. Mr. Riccardo was professional and very helpful. He assisted me with the order and made me happy. I would continue to order from AP in the future. AP's customer service has been excellent and surpass my expectation. Way to go AP Team!

"betrügerische Absichten"

Das Unternehmen versucht über Verweigerung der Kostenerstattung retourierter Ware Gewinn zu machen. In meinem Fall wurde eine angebliche Beschädigung an einem retouierten Wäschestück behauptet, was eindeutig nicht der Fall war. Das Wäschestück wurde einmalig aus der Verpackung genommen und sorgfältig und vorsichtig wieder eingepackt und zurückgesendet. Letztendlich kam es erst nach polizeilicher Anzeige meinerseits wegen Betrugsversuches und Eröffnung eines PayPal- Falls zum Entscheid zu meinen Gunsten und das Geld musste von A.P. zurückgezahlt werden. Plötzlich wurde eingeräumt, dass möglicherweise ein Fehler unterlaufen sei. Definitiv das erste und letzte Mal ein Einkauf bei Agent Provocateur

"I ordered in their site sweemwear"

I ordered in their site sweemwear. Bikini was small. I wanted to exchange . I’ve sent back. Payed 15 euro. After they received my return, they sent me some photos of dirty old bra with a hole, witch I didn’t notice. And told me that they will send me this defective bra back after I pay them 15 euro. It’s the worst service I ever had… I have all the screenshots of communication with them. It was the question of 80 euros, the price of the bra.