"Carlo Dimas was exceptionally helpful…"

Carlo Dimas was exceptionally helpful, ensuring the entire process was seamless and stress-free. He patiently explained every detail and addressed all my questions with clarity. Thanks to his support, I felt confident in signing up for a 6-month flex plan. I highly recommend working with Carlo at Hello Landing. Additionally, he connected me with April, the local area specialist for Orlando, Florida, who was equally fantastic at providing clear explanations and answering all my queries.

"So much to love about Landing!"

We love living at our Landing apartment. They are beautifully furnished and have great community amenities. The entire staff is very kind, helpful and responsive. Caroline in the DFW market has been wonderful to work with and great about following up to see if there is anything we need. I've been spreading the word to friends and family. It's a great concept powered by amazing people!

"April Orlando Manager "

April the manager of the Orlando area has really helped me out on more than one occasion. She responds to text timely and is always as helpful as she can be! Also I have noticed the units in Orlando are always very clean and everything is in place. She is one of the best at Landing!

"Hellolanding booking. Extremely UNPROFESSIONAL "

My girlfriend used hello landing through Airbnb, she moved across the country to this location. Upon arrival the apartment was missing items needed, absolutely disgusting unlivable conditions, full of cat hair (which she’s super allergic to), the couch looked like it had been thrown up on, and all the furniture was garbage.
With nowhere to go they wouldn’t clean the apartment, wouldn’t put her up anywhere else, (luckily she can stay with me). But the lack of help for a women moving across the country with all her stuff and then to just cancel the booking with no heads up instead of cleaning it is wild. I hope nobody ever uses this company for anything. They do not care about their customers and are of 0 help.

"HelloLanding is a very poorly run…"

HelloLanding is a very poorly run business. My group made a reservation in 2/2024 for Phoenix,AZ. In 7/2024 they cancelled that reservation and asked me to rebook at another property. So I did, but it cost us more than the original reservation. Over the next six months we called Landing several times times to check on that reservation. Each time we were reassured by the agent all was well. The last time we called was 01/23/2025 to check on our reservation. Again we were was told it was fine and they would give us the check-in code 30 minutes before check in. We arrived yesterday in Phoenix. We were in 2 cars, had 3 people and one dog and drove 2 days to get here from Oregon. When we get here we called to confirm. They told us they cancelled this new reservation earlier this week. They made no effort to contact us. They hadn't even returned our deposit. There were no other same size apartments available. Basically it was a dead-end. I recommend you do not book with Hello Landing, they are untrustworthy and unreliable. Their business model is unsustainable. Their customer service policy will put them out of business. There are too many reliable services that will do the right thing. This one doesn't know how. Stay away from them!

After posting our review, they responded with, "Please reach out so we can address this further. This is not the level of service we strive for." We did—again. Their "solution"? A $1,000 credit, despite clear documentation proving their error cost us over $5,000 in rebooking fees. Even when faced with undeniable facts, they refused to do the right thing. Their arrogance and lack of a moral compass leave us no choice but to take them to small claims court.

"Standby billing terms need update to be less ambiguous"

Make sure you fully understand how standby works prior to booking. Their website lacks clarity around the terms of billing. After paying the $1495 monthly fee I checked into a unit on January 1st and was bumped on the 12th. I did not move into another landing unit because the units I wanted to reserve were booked. I decided to save my unused days thinking I could apply them to a later booking when a unit I like becomes available. Talking with a representative of theirs I learned the 18 days I thought I had credited I in fact did not, and to book with them I would be charged another $1495. It was not clear to me that standby has a use it or lose it policy. I enjoyed landing up until this exchange as it was not handled with a shred of empathy. The last thing I was told after asking for the contact info of someone that has decision-making authority was “The policy is the policy.” Aside from all this I enjoyed staying with hellolanding but between the money I have lost, understanding you need to stay a consecutive 30 nights which is much less flexible, and the way the representative handled themselves I don’t think I’ll be staying with them again. ~$900 lesson I hope no one else has to learn.

"Landing is horrible"

Landing is horrible. I made a reservation in 2/2024 for Phoenix,AZ. In 7/2024 they cancelled that reservation and asked me to rebook at another property. I did, costing more than the original reservation. Over the next six months I called Landing several times times to check on that reservation. I was reassured by the agent all was well. The last time I called was 01/23/2025 to check on my reservation. I was told it was fine and they would give me check in codes 30 minutes before check in today 01/31/2025 at 2:30 Phoenix time. We packed 2 cars, 3 people and one dog and drove here from Oregon. We get here and am told they cancelled this new reservation earlier this week. They have no other same size apartments available and the refund has not hit my bank yet . I recommend you do not book with Landing, they are untrustworthy and unreliable.
They have made no attempt to make it right other than giving me a $500 dollar credit on a studio apartment available 02/7/2025. We had reservations for a two bedroom apartment.

"The apartments are great"

The apartments are great. Beautiful and in great locations. The area managers and company are proactivd and very fair in managing everything you would expect when moving and staying in a furnished apartment. I feel secure and taken care of and has allowed me to adjust my housing needs for my very demanding job and changing office locations to make my life easier while sustaining a great lifestyle.

"A great experience "

The agent that I dealt with was the most knowledgeable, responsive and helpful individual that I have ever dealt with in any business transaction over the last 40 years.

"The beauty and quality of the overall…was outstanding!!!!"

The beauty and quality of the overall facility, and the amenities, is exceptional. The beautiful apartment homes made us feel like we’re home. The convenience and the location of the Midtown Tampa area is a bonus, and we didn’t have to get into our vehicle, if we chose not to. We absolutely enjoyed our stay here, and we really don’t want to leave.