"Insynq has no support now........"

Insynq support has gone to nothing since they were acquired by summit hosting. Been with them for 9 years. The malware breach killed them- no data for 10 days- thank god tax season was over. Look it up on krebsonsecurity dot com. Switched to Right Networks, so far it seems good. Answer phone for tech support and price is way less. Should have switched sooner.

"I work for a small bookkeeping company"

I work for a small bookkeeping company.
Things were going well until they had a data breach.

Since then, overall things have declined. Support was great but then the hold times and response time has been slow and inconsistent.

We recommended that our clients use them which makes it doubly bad.

Now we have to take the time to find a new company .

"QuickBooks upgrade"

Overall, our upgrade from QB 2011 to 2020 was a very smooth one thanks largely to Jake in customer care and Marcus, who did a great job with our initial upgrade from 2011 to 2019. I did experience some delays in support response time between our 2019 and 2020 upgrade, which were quite frustrating and extremely lengthy. Jake was able to escalate my request and, with Roy's help today, I've been successfully upgraded to 2020. Thanks to all for their assistance!

"Great Job"

Maricel is excellent with her job.

"The first 2 years with Insynq were…"

The first 2 years with Insynq were great. Since then it continuously went downhill. Even after the 2 outages we had, we gave them the benefit of the doubt. Customer support is pretty much non existent and lack of communication does not help either. After being on hold to talk to someone for an issue that should literally take 5 seconds to fix (an update needed to be ran. Remote in, input credentials and it's complete) took 2 full days including multiple calls, being called the wrong name after being corrected more than 3x and getting nowhere. Losing days of work for something so easy to fix. Now that we are cancelling, we have to pay for a month that we're not even using just to be done with the BS!

"Excellent customer service"

Excellent customer service, the occasional problems are solved in a timely manner

"Every time I call into the support…"

Every time I call into the support line...it says i am the next caller in line for more than an hour. This is unacceptable to be on hold for someone to try to help me troubleshoot and I am on hold for over an hour. If this is a 24 hour support line how am I on hold for over an hour. This is putting a hold on my workflow and our users. Our company is now starting to transition to Intuit's hosting environment called Right Networks. This is so frustrating.

"Maricel was extremely patient and…"

Maricel was extremely patient and continued to troubleshoot my issue in an attempt to find me a more permanent solution to the problem.

Her tenacity gave me hope that that a fix was possible and even though we encountered challenges along the way she never gave up.

In the end, although the problem still exists, she gave me a better workaround than what I had before. I am most pleased.

"Data Still Not Available"

As of the end of business yesterday, August 7th, we are still down. Sure INSYNQ says that the desktop has been restored, but at the end of the day if you do not have access to your data you are STILL DOWN. So information like most companies are up and running are misleading and total self-serving for INSYNQ.

We are a small business who trusted iNSYNQ to provide us with better IT infrastructure than we could provide on our own. I am very disappointed and cannot imagine how my bookkeeper feels, as she is the one that made the recommendation to go with INSYNQ.

BTW - Our bookkeeper call your Support Line yesterday and we have as of 4:30PM today still not received a call back.

"What if I went through this without iNSYNQ?"

I'm a very small business using iNSYNQ to host accounts including some that can be accessed by my clients simultaneously. This outage hurt. Two weeks without access is detrimental for a small company like mine not to mention the worrying about clients getting upset with me because they can't access their books.

BUT, what if I didn't have iNSYNQ. As I mentioned before, I am a very small business. I'm working dead ahead to service my clients. I don't have an IT person on staff to cover this kind of event and I don't have the time to try to stay up-to-date myself. If this attack impacted me and I didn't have iNSYNQ, my books would be GONE along with my reputation as an accountant. I don't have the money to pay the ransom or the wherewithal to pull in cyber security specialists.

I appreciated iNSYNQ when we were hit with a hurricane last year. That meant I had one less thing to worry about as did my clients. I understand there is always room for improvement. iNSYNQ was a nice addition to my security plan to protect client data as well as preservation of my records.

Sure, I think we all have something to learn from this. I need back-up systems in place. iNSYNQ has been wonderful guiding me along the path to getting that set up. I'm sure they've been making some changes on their end - learning from this event.