"Very good"

Very good. Prompt reply and service.

"I could get a Livi gp appointment much…"

I could get a Livi gp appointment much sooner than with my surgery. It was convenient, and very unrushed and thorough.

"A fantastic service which is greatly…"

A fantastic service which is greatly needed in these times. Doctors are attentive and just listening to a person makes a big difference to their lives.

"These services are very important to…"

These services are very important to everyone, thank you for your service.

"I called about a fall I had"

I called about a fall I had. Sent a photo of my injuries and was told I would be called back with a video call within half an hour.
I was called back within 20 mins and had excellent advice from the doctor.
I followed her advice and am now feeling much better.

"I absolutely recommend this service for…"

I absolutely recommend this service for me and my husband it has been amazing. My husband was referred to the hospital via Livi on a 2 week referral for after he was suffering from a water infection. It turned out he had kidney cancer and the tumour was 8cm in diameter this has now been removed and he is absolutely fine but his own gp had told him it was just a water infection. These doctors are way more thorough than my own gp practice.


I have found that this is not available to everyone for free as I have recommended it to colleagues and their gp practices are not signed up to the service.

Another plus is you can usually get an appointment the same day and at a time to suit you.

"The same doctor three times in a row…"

The same doctor three times in a row bang on time every time brilliant

"Positive experiences using Livi"

I've used Livi in place of a physical doctors appointment twice now and both were very positive experiences.
The App is simple to set up. A photo ID and selfie may be needed for validation, but the App talks you through how to do this, should it be required.
The doctors I have been put in touch with were friendly, professional and had access to my medical records online.
In both cases I have needed follow up "face to face" appointments - there are clearly things that video cannot do, for example where a physical exam or tests are required, but being able to refer the surgery telephone receptionist to my Livi call made the process of getting follow up appointments considerably smoother.
The NHS is obviously under considerable pressure. It's our duty to help in any way we can, and making video appointments is a simple, effective way of doing this. I wouldn't hesitate to use it again in future.
One minor criticism; it only works from 'phone or tablet. It would be great to also use it from a video conference enabled PC, but I appreciate that this would only be of interest to a subset of potential users.

"Excellent service what a lovely doctor…"

Excellent service what a lovely doctor I spoke to so caring and compassionate

"Only needed a prescription for an…"

Only needed a prescription for an occurring ailment couldn’t get in doctors or pharmacy got a drop in appointment had prescription next day brilliant