"Professional and efficient "

Justin and his team were very professional and friendly. They managed all viewings without me needing to be present and subsequently sold my late mother's apartment very quickly.
Emma (Move Manager) liaised with the solicitors and buyer and kept me informed on progress until completion.
I'm very pleased and would definitely recommend them.

"As no stars was not an option I had to…"

As no stars was not an option I had to give one.

Daniel said we would have a bidding war. This did not happen.

Ren the Move Manager. As others have said before emails were hard to understand and actually getting a response was near impossible. I felt like most of the time I was doing her job for her as she would call or email asking us to call the solicitors or Executors ourselves. I did joke to my husband and say I think I should charge for my time! I was asked by Ren for a reference for her probation. There was no way I was going to do this prior to the house completing. My stress levels have never been so high. No clear guidance given. Was even told to use our own solicitors and not the ones recommended by Haart even though we were already in an agreement with them. Therefore we ended up using 2 solicitors not 1!

Overall I would say avoid Haart Cambridge at all costs unless you are prepared for a long drawn out process where you feel that you are banging your head against a wall.

"Poor service and Unprofessional"

I visited this shop because I received the phone about terminating my exiting tenancy agreement. This was the 3rd visit in respect the same issue. I had to point out that the branch manger named Zoe Gregory is a very impolite person. When I talked to her, she looked right through me. I had to adjusted my position in order to bring her soul back. During the discussion for above issue, she did not mention about early release money or any solutions. She just fool me around and repeated that there was no way to terminate the fixed tenancy agreement. Maybe I am not white. So if you are not white, don't step in this shop.

"Gerilee has been amazing,managed to get…"

Gerilee has been amazing,managed to get a buyer for our property with the first viewing.

"Nicolas has been amazing"

Nicolas has been amazing. He is very helpful and professional from booking viewings to see the property upto sorting out our application to rent a property. Would highly recommend haart

"Smooth process!"

Smooth process!

The process with Emily at Haart in Maidstone has been smooth and easy from the beginning. I was offered a viewing on a rental property just an hour after calling the office. The initial paperwork was then sent through to me within the hour after viewing. The tenant portal has been straightforward also. Highly recommended.

"Extremely Disappointing Service and Poor Property Managemen"

I am extremely disappointed with the service provided by Haart Harborne Lettings. My experience has been nothing short of frustrating and stressful. From the start of the contract, the key handover, and the handling of critical maintenance issues, the service has been appalling.

Key Issues:

Lack of Response: Despite sending multiple emails over ten days, I received no satisfactory replies regarding urgent maintenance issues. This lack of communication is unacceptable.
Maintenance Problems: The property at Jerry’s Ln, Birmingham B23 5NX had numerous issues, including a non-functional boiler, water leakage, broken backyard door lock, and a poorly maintained garden. These issues made the property uninhabitable and unsafe for my family.
Unresolved Issues: Even after reporting these problems, the necessary repairs were not carried out promptly. I had to secure alternative accommodation at my own expense due to the unsafe conditions.
Poor Property Condition: The house required repainting, had broken appliances, lighting issues, and a poorly maintained garden. The kitchen and bathroom also needed significant repairs.
Agents Involved:

Saqib Ali (Property Manager): Despite multiple follow-ups, the response was slow and inadequate.
Malwina Kedzia (Maintenance): Maintenance issues were not addressed in a timely manner.
Davand Chauhan (Branch Manager): Overall management and resolution of issues were poor.
Chanel Hull (Property Manager): Communication and follow-up were lacking.
Overall, my experience with Haart Harborne Lettings has been extremely disappointing. I would not recommend their services to anyone looking for a reliable and responsive letting agent.

vinod4dubai at gmail

"Eve was friendly and super…"

Eve was friendly and super professional. She did a great job representing Haart agency very fast with the inspection with minimal fuss.

"Very high fees and little to no care or consideration of property"

I signed up with haart to sell my house after branch manager Chloe and her colleague Brandon provided their valuation, despite their fees being higher than any of their competition.

Exactly 2 weeks after signing the contract, I proactively contacted the office to enquire as to what they had been doing because I had received no communication at all in that time. I was told a viewing was booked for the coming Saturday. This surprised me as I had not been contacted to confirm this booking. 48 hours after this call I received a call from Brandon to advise the viewers wanted to change the appointment to Friday lunchtime. He said he also had 2 or 3 other viewers he was waiting to hear back from and requested I vacate the property for an hour so they could all be scheduled sequentially. He told me he'd arrive 10 or 15 minutes before the first viewing and once he arrived I would take my dog for a walk.

15 minutes before the agreed time, I got my dog ready to go, and then waited. At the scheduled time the doorbell rang and I opened the door, expecting to see Brandon and was faced with the couple who had come to view the house. I apologised for Brandon not being present and, while trying to her an excited German Shepherd away from a clearly dog-nervous viewer, I proceeded to do Brandon's job for him and show the viewers round.

I attempted to phone Chloe as soon as they left to express my disappointment with the situation. My call was redirected to an answering service. I was told Chloe would call me back in 20 minutes. After 45 minutes I called again, got back to the answering service and was told Chloe was out for the day.

Some time later I received a call from who I thought was Brandon to explain they had not attended the viewing because they didn't see the appointment in their diary. It transpired this was not Brandon, but someone I hadn't met previously named Ben. I explained I still wanted to lodge a complaint with Chloe on Monday.

Monday morning, I waited until approximately 9:30 for Chloe to call me, but she didn't bother. I called the office and was told she was in a meeting and could not be disturbed. I advised them I would phone the head office. I did so and asked for the Area Manager's contact details, but was blocked by a gatekeeper who advised the AM would get back to me asap.

I then received a call from Chloe. She told me she could "only apologise" for what happened on Friday, but that they did have a number of viewings pencilled in for the coming Saturday with one confirmed. She also agreed to waive the "Sole Agency" clause in our contract for the viewing debacle. I told Chloe I would be out from around 11am (when the viewings were booked for) so they would need to collect keys from me to gain access.

On Thursday, I had to chase the office for written confirmation of the contract change and also to enquire as to when my keys would be collected. I received a response with said confirmation and advising keys would be collected by Friday lunchtime. She sent Ben to collect them. Awkward for Ben.

On Friday Brandon called to try and reschedule the 11am viewing to 9:30am on Saturday. This wasn't convenient, but we finally agreed that 2:30pm would be ok as I would be out. Brandon assured me he would be attending the viewing and would arrive at least 10 to 15 minutes before hand and confirmed there were 3 viewers coming.

Thanks to my Ring doorbell, I saw the first viewers arrive at 2:25pm and then hang around on my doorstep for around 5 minutes before being granted access. Presumably because no one was there in good time. These viewers after 7 minutes and that was that. No further viewings. I guess the others all changed their minds or maybe the didn't exist in the first place, I don't know. But what has caused me to dismiss them as an agent is that whoever was actually at my property left the front door unlocked after they left. While I was out. This was inexcusable.

The company representatives I dealt with had no care or consideration for me or my property. To top it off, as someone who was looking to buy a new property, I never once received an email notification about properties that I might be interested in looking at - despite me finding some online in my price range etc. For this reason I also have zero confidence that they were doing anything to alert potential buyers about my property.

Haart are not worth the money they wanted to charge and I will be avoiding them at all costs in the future.

"Poonam Sahni has been handling my…"

Poonam Sahni has been handling my account for few years now . She always is very eager to extend customer support and I find her very amiable and friendly. She is kind of a one stop solution for all rental support.