"Professional "

What a fantastic service from the lettings team especially Victoria Lambert also spoke to Carly but, dealt more with Victoria. Both ladies have been exceptional. Victoria found just the right house for me and my sister, right from booking us a viewing, showing us around and getting us through referencing she was on hand throughout the whole process. Victoria went above and beyond to make sure we got our new home. I can’t thank and praise her enough to say what a professional and caring lady she is. Victoria listened where other agents ignored me. Thank you so much for all your help and understanding.

"Elle was very friendly and informative"

Elle was very friendly and informative. She explained the process of selling a property to me thoroughly and was a great reassurance. If our situation changes I will not hesitate to use Haart/ Elle.

"We have had a satisfied experience with…"

We have had a satisfied experience with Megan Ashfield in Haart Estate Agents sales team in 8Leicester. She has been very helpful and interested in her client's needs and making things easier for them.This experience we had when our property was on sale with them period around February March 2025

"I cannot stress enough how poor and…"

I cannot stress enough how poor and frustrating the customer service has been with Alex at Haart Ipswich. The entire process has been full of lies, lack of communication, and completely unprofessional behaviour. If you value your time and money, stay far away from this estate agent.
We are in the process of buying a property, and from the very beginning, Alex has been unhelpful and dismissive. When we first made our offer, he was more interested in pushing us to speak with his mortgage advisor than actually helping us through the buying process. He lied to us, claiming that we legally couldn’t make an offer until we had spoken to the internal mortgage advisor for a finance check, which was simply untrue.
As the process continued, communication became a nightmare. When we finally got a response, Alex was patronising and unprofessional. He even swore at me on the phone several times, which was completely unacceptable. I assume this is also why he would only speak to me on his mobile. So, the calls aren’t recorded!
When we asked for updates on the paperwork, Alex was quick to blame our solicitor for any delays, even though we had proof that everything was at the seller's end. We phoned the branch and one of his colleagues told us that the memorandum of sale hadn’t even been issued three weeks after our offer was accepted. Funny that his story was completely different! Then, we were informed that Alex hadn’t even updated our solicitor’s details, which caused the radio silence. He tried to blame us for not making it clear we were using a different solicitor, despite us providing email proof that we had communicated this already.
The lack of professionalism and accountability from Alex has been shocking. To add insult to injury, we’ve now discovered that the property’s advert on the website was misleading in terms of the boiler installation. We were told by Alex twice during the viewing that a brand-new combi boiler had been installed. However, it turns out the boiler is nearly 12 years old and hasn’t been serviced in the past four years. If we proceed with this sale, we’ll have to spend £5,000 replacing it. We were misled and lied to.
I strongly urge anyone considering Haart Ipswich to avoid Alex. The lack of professionalism, dishonesty, and utter disregard for customer concerns have made this process incredibly stressful and frustrating.

"Helpful Harry!"

Bought our house through Haart MK, so helpful, particularly at the end when it starts to get stressful! Harry was on hand to answer questions and always got back to us quickly. He really did make things much easier.

"The worst agency"

The worst agency, avoid them! We have to wait for 8 months to buy a property with them. We spent money on a mortgage advisor, and we started the process with the lawyer (we spent £1000). In one word, we just waited for the completion day. In the end, they said that the property they were selling had tenants and did not want to leave the house. How can you post a house for sale if you do not have a document or something that proves that the tenants will leave the house in time? Our mortgage offer expired, and we are in the situation to take the process from the beginning. This is because we have been waiting for four months for a response from them. When you call them, they always are in meetings, and the only person who works there seems to be the phone assistant. He/She always has the same response, "they have a meeting". When you write an email, if you are lucky, you can get a response in two weeks. Lack of communication between managers and agents. Now, they post the house on the market again. Hope they solve the problem with the tenants. Their interest is just to make money, and it does, no matter how! Avoid this agency!

" Excellent personal service"

We have had several interactions with Molly in the Lincoln Haart Sales team, all of which have been very professional. She comes across as a caring person who is interested in her customers needs and requirements. An asset to Haart Estate Agency.

"Avoid!!!!"

I entrusted this outfit with a full management service whilst I was travelling abroad. The tenants reported a leak from upstairs ceilings which having and paying for this service I expected that they would deal with the situation. Instead a got an email saying their contractor would not be available for 2 weeks when he decided the leak was coming from the roof ...I was then told they have no roofers on their books so I should try Checka trade ....so that's what you are paying tour money for .... nothing...also when they carry out inspections they don't note any damage or faults ... so again you are paying for nothing... Avoid Avoid Avoid!!!

"Happy house sale happy people"

Wonderful company Christie came to see us about selling our house having been previously disappointed. She said yes we can sell your house and her team did after just 2 months. Thanks Christie you and your team are amazing , you were all lovely on the telephone every time I called and also full.of good advice which we appreciated. So we'll done all of you and I give you 20 gold stars.

"Dealt with Bradley at haart Wimbledon "

Dealt with Bradley at haart Wimbledon , great guy , sound and professional