"Very happy with service from Repair…"

Very happy with service from Repair Network, both from Barbara at the call centre and the visiting engineer. Sorted problem very quickly.

"First class service"

Excellent, prompt and professional service. The 'fridge was repaired in a short timeframe, and at a cost which was reasonable.

Jack Roberts was very helpful and provided great support.

"Fast and clear communication."

Fast and clear communication.

"Terrible company"

Terrible company. Avoid at all costs. I hope you can learn from my experience with them. Here’s the timeline.
I first rang Repair Network in February 2023 about my fridge freezer which was showing random info on a digital display and could not be properly controlled.
On March 3rd - engineer called and regassed the unit. The fault immediately reappeared so I contact Naz at RN again. She promised another engineer would call. Several weeks passed with no contact from RN. By now, with the help of the internet, I had identified the probable cause of the issue (a wiring fault in the hinge of the door) and reported this to Naz at RN.
On April 4 - an engineer visit. He confirmed the wiring was the cause of the problem and said he would return on April 13th with the necessary part.
April 13th passed with neither a call nor a visit.
April 14th - I complained to Naz who promised immediate action. I sent off various emails of complaint until …
On May 4th - “David” rang reporting they were waiting for parts.
On May 16th - “David” rang again, TWICE, saying they were still waiting for parts.
On June 7th - a package containing the new hinge and cable set arrived unannounced by Evri courier. I told RN I had received the part.
On June 10 I received an email from Naz promising an engineer visit “asap.”
On June 28th - and engineer called at 2pm to say he would be visiting on July 4th. Twenty minutes later RN rang to tell me exactly the same thing.
On July 4th - FIVE months after my initial call, an engineer arrived to fix the fridge/freezer. The repair took exactly 20 minutes.
And despite the fact this company offered me a guarantee on the repair, if the fridge/freezer goes on the blink again I wouldn’t touch them with a barge pole.
I am convinced that if I hadn’t threatened to report them to Trading Standards and take them to the small claims court I would still be waiting for a repair to this day.

"Avoid if your a trade"

This company asked me to service a boiler from them. I should have read the reviews first. They didn't pay me and just keep fobbing me off with excuse after excuse.

"Naz was very helpful and understood…"

Naz was very helpful and understood urgent hospital appointment
Meant I had to cancel
She confirmed a refund would be processed.
Very kind in worrying circumstances
Thank you

"Don't trust this company I'm an…"

Don't trust this company I'm an engineer I've done plumbing jobs for them they charged customers and got money but they dont pay me for months

"they did what they say they would do"

they did what they say they would do. Called on the day and turned up. Resulted in a fixed applicance.

"My overall experience was good"

My overall experience was good, Naz who dealt with my issue was great and the engineer who came out was excellent, was really impressed with his knowledge, the only thing that I wasn’t overly impressed with was the cost, I thought it was a bit high for what needed fixing.

"I am upgrading my one star review to…"

I am upgrading my one star review to two...I have to be fair and say that the central system staff were helpful and courteous. However, the engineers they used were of variable ability. It took four visits over two months to finally repair my Siemens dishwasher. The third visit did repair the machine, but engineer left the door jammed so that it wouldn't open completely flat. At last it is fixed.