"I was kept up to date with engineers…"

I was kept up to date with engineers times of arrivals, parts where ordered and they fitted two days later working very well engineers very skilled and polite Job well done

"Friendly"

Friendly, efficient and fast. Changing the element for a satisfactory repair

"My cooker had an issue"

My cooker had an issue, I thought it need a replacement, Hence i contacted customer service team of repair network and they advised arranged an engineer to fix this issue, I feel like it was a wonder decision and quick fix.

Thank you repair network

"No service so can’t recommend"

Job number RNQ73391
Appalling, no service at all. Took the money upfront and promised an engineer would call to arrange a suitable time. No call 72hrs later, I called and promised one would call back shortly, no call, this happens twice more, then final call apparently engineer was booked for the Saturday without my knowledge. I gave up and asked for a refund, tried to charge £25 admin fee, even though I’d been doing all the admin. They waived this and said refund 5-7 days. It’s now over 7 days and still waiting. A real shame as the concept is great. I’ll make another call on Monday but clearly I won’t be recommending.

"Domestic Heroes"

Excellent service and repair from knowledgeable engineer.

"Meeting expectations"

Other than a little confusion regarding the actual date of the repair, the work was carried out efficiently and the engineer was both pleasant and knowledgeable.

"Great fast efficient service 👍"

Great fast efficient service 👍

"Disgruntled pensioner"

I feel that I'm reviewing a different company to the other reviewers as my experience wasn't easily or smooth. Don't think this network is national or covers rural areas. I realise now I made a huge mistake making an enquiry. A mistake where communication contact was nonexistent and poor availability of engineers.
I initially made an enquiry asking whether they covered a rural area in Somerset. I had Rangemaster American style fridge freezer that had a leak at the external end of the water inlet for the water dispenser and ice maker. A pleasant enough woman helped initially and now I realise she was very assertive in getting me to pay upfront for an engineer and implied they had engineers in the area who could cope with the repair. In a period of 4 days only one person contacted me asking for photos of the fridge freezer and model number. After the company's guanantee time I emailed demanding a refund. I received a polite email accepting that I hadn't had an acceptable service and a refund made which I had 7 days to receive.

"Carried out a repair for this company"

Carried out a repair for this company. Despite countless phone calls and lies they have not paid. i have now passed to a debt collection agency.

"Would definitely advise against getting…"

Would definitely advise against getting involved with this shower. Rang them by mistake (googled Bosch engineers) sadly I phoned the top listing they said could arrange an appointment in 3 to 5 day, I had to pay up front £199 big mistake this was on Wednesday following Monday I’d heard nothing so I phoned again, sorry they we’re having trouble but could arrange an engineer for following Monday I cancelled the visit and asked for a refund that was 7 August I am still waiting have now phoned 3 times and sent an email. Avoid at all cost. The actual repair only cost £124