"Great communication"

Great communication. Great service!

"Phoned and fixed in 2 days."

Quick to call back and arrange for engineer to come out. Fridge Freezer & Dishwasher repairs carried out 1 day after the initial enquiry. Brilliant Service

"I panic when my washing machine breaks…"

I panic when my washing machine breaks and my previous repair chap would not come out to an integral washing machine. So it was with some trepidation that I contacted Repair network , Having frightened myself by looking at the reviews which were not entirely good , I was concerned that the nearly £200 initial payment was rather large especially in these economic times . The repair was quickly sorted out by Jamie , and is Guaranteed for three months too. I realise that Repair Network are dependant on having good tradesmen in the local areas on contract to them . I can safely recommend Jamie from Eastleigh, very pleasant , knew his stuff and did not treat me like a geriatric . T.

"Decent value for money"

Decent value for money

"In my opinion Do not use this company"

In my opinion Do not use this company, They take money upfront, and are misleading, they send an engineer around who knows nothing about your problem hasnt been told, then when they arrive they tell you they cant fix it.
Cost £199 and a refund of £85 when they already knew what the problem was, but they didnt inform the engineer. My opinion is if your machine is broken, needs fixing, cheaper to buy new without involving this company.

"Please DO NOT use this company"

Please DO NOT use this company. I paid £220 for a call out for my tumble dryer. An engineer arrived and told me it was fixed - he left and it was not fixed. Since then I’ve been calling every day to try and get someone to help me. My calls are NEVER returned and now there is no number on their phone system that you can get through on. £220 for nothing !!!

"Excellent service but confused about the cost"

Excellent service from Joshua Jackson, my only concern is the cost of the repair to our cooker, paid £190 for the initial repair,a faulty cooling fan but the fault returned,I ran Repair Network and they came out to me the same day and this time diagnosed a faulty grill element, this cost a further 80 odd pounds bringing the total to over £270, however still a lot cheaper than a new Rangemaster cooker.

"THIS COMPANY IS A SCAM…"

I arranged for Repair Network to repair my oven, I gave all the relevant information over the phone including the age of my appliance, and the faults, they confirmed they could repair my oven and would arrange for an engineer, an engineer visited on the 7th July, confirmed the faults and said he would have to check the parts prices and report back to head office and arrange another visit, I advised him I thought this strange as they had all the information prior to him being called out and he should have had the parts with him.
I received a call from Repair Network today advising the parts are obsolete and they would not be repairing my oven and they intend charging me approximately £135.00 for the call out!!!!

This is a scam, they had all relevant information prior to sending the engineer, they could have declined to offer the service based on the age of the machine during our original contact.

I have advised my bank this is a scam and intend to have the payment reversed. I have also contacted trading standards.

"Go to NEFF Customer Service for better results"

We contacted Repair Network in May 2023 because we had a fault with our NEFF Microwave/Oven Combi that was recently out of its 2-year warranty period. A visit from a technician was arranged very promptly, but his assessment of the fault and the outcome from his visit were not acceptable. His assessment simply confirmed the fault, but he did not inspect the oven at all, even though he apparently decided somehow what spare part was needed. We then had a period of approximately 4 weeks when we were advised, continually and very politely, that the spare part was being located - eventually, without success. At this point, we opted to cancel our arrangement with Repair Network, accept the partial refund of approx £85 from the already paid £199 fee, and instead went direct to NEFF customer service for assistance. Within 1 week, an experienced NEFF technician visited us, removed the product for inspection and spotted, almost immediately, an open circuit door microswitch. With this microswitch replaced, from stock he was carrying, the fault was rectified. He also explained that he had brought with him a replacement control board that might have been needed if the door microswitch did not fix the fault.

So, very poor fault diagnosis from the Repair Network technician and why, oh why, were spare parts so difficult to find!!

"JUST DONT!!!!!"

My fridge freezer stopped working properly. I called Repair Network. I opted for the £199 package (one off repair with 12 months warranty), and was so impressed that an engineer came out the same day(Wednesday 14th June)! Stupidly, I left him to it while I was in another room (working from home). I heard a lot of banging with a hammer(?) About half an hour later, the engineer told me the damper was blocked and that he had cleared it, but if there are any problems, to just call back. About half an hour after he left, the fridge alarm started bleeping. I called RN and was told they will get the engineer to come out again. The following day, they were not able to contact the engineer (this is what they told me), and they dont work at weekends so it would be the following week (fridge & freezer full of food)!!!!! On Tuesday 20th June and after quite a few phone calls, I was advised that parts were needed and and it would cost me an extra £50 (which I paid). This morning,(26th June) I called them to see what is happening and have just been told the part will be available this week and I will receive a call to confirm a booking. I really feel that I have been ripped off. The Engineer didn't fix the fridge freezer in the first place, I then had to pay extra (?) and almost 2 weeks later and my fridge freezer is still not working properly. )On 27th June at about 5.30PM, I get a call from Barbara (the lady who sold me the plan and was nice as pie on the 1st interaction but certainly changed her tone once it all took a turn for the worse),basically asking me to take down my negative review because it reflects badly on her - the person who sold me the repair plan! (I think you miss the point of reviews love!) She said she will go over and above to chase it for me and if it cant be resolved, she will consider a PARTIAL REFUND ( not forgetting I had to pay an extra £50 on top of the plan I already paid for). She said she would call me back the next day. Here we are 3 days later and no phonecall ....... 30/06/2023 - I just called to see what is happening and Barbara put the phone down on me! I called back and soke to another lady who said here is a delay with the part and it might be available by the END OF NEXT week or the following Monday! I asked if she thought this was acceptable and she said it wasnt, but she kept insisting it will be available by the end of next week. i asked if there was any possibility I could have a refund due to my appliance still not being fixed in (what , according to RN would be 4 WEEKS after they took my money) and she said she would put me through to her manager. On the phone came came Michael who clearly needs some Customer service training (might I recommend Mary Goeber?) and after trying to dissuade me, agreed to a full refund which will take 10 working days to go back to my account. Lets see if they ACTUALLY deliver on that one!!!!!!!