"They don't return deposit on time"

They don't return deposit on time. even after you moved out 20+ days. they even blame you for the scratchs before you moved in.

"Prospective tenants, beware"

Update (15/12): Fire duct is still malfunctioning, no repair timeline provided. Still no explanation of why a tenant had to report this issue (and be ignored for months) rather than it being flagged and repaired as part of routine maintenance checks. We did receive a helpful email about how to use the heating in our flats. Sadly, it’s not much use when the insulation of the entire building is shot due to the malfunctioning fire duct. Will tenants be offered any compensation for the resulting increase in their heating bills? Stay tuned, dear reader (but you can probably guess the answer to that question from context…)

Update (1/12): Here we are, at the week’s end. Has anyone got back to me about the long malfunctioning fire duct? Nope. Am I surprised? I’d like to be but I am not.

In other news, it’s still freezing on the 6th floor and no one has come to check whether the communal heating is working yet. Not sure why they didn’t do this when they came to check the windows, but Quintain’s ways are nothing if not mysterious. Thinking of my neighbours on the 3rd floor who have no heating and wishing them a speedy resolution to the issue. Predicted low temps for this weekend: -2°, -2° and 0°.

Update (30/11) re: QL’s response: Unfortunately, this ‘fix’ of opting me in to marketing emails was tried a long time ago by one of your colleagues and did not work. Also, even if it did work, it would still be an issue on your side because why are ‘essential communications’ bundled in with marketing by your IT system?

Prospective tenants, please note: having known about the fire duct issue for months, they need until the end of the week to provide an update. It’s Thursday. The end of the week is tomorrow.

——————————————————

ORIGINAL REVIEW (29/11):

Hi Quintain, could someone please sort out the faulty fire duct system in Beton? The one with the large stickers on it that read ‘THIS IS A LIFE SAFETY SYSTEM’ that has been causing a noise nuisance - and who knows what other problems - on all floors of the building since the summer when I first reported it. It’s been reported many, many times since then and it’s still broken.

Could someone also come fix the broken windows in the corridor of the 6th floor in Beton that have now been reported to you three times? As you may well be aware, the temps are dropping below zero every night and the whole floor is freezing from the drafty windows. I’m not willing to add to my utility bills to compensate for your lack of organisation.

Could you also fix the IT issue you’ve had the whole time I’ve been here that I reported at least a year ago whereby many of your residents don’t receive your emails? The reason this is so important is that it resulted in the maintenance team entering my flat without notice or permission in a non-emergency situation. This, as you know, is a flagrant breach of the tenancy agreement and UK law. Your teams were already aware of the email problem long before the unauthorised entry into my flat, so your negligence directly caused this breach of contract and violation of tenant safety and privacy. I’ve also heard from many other tenants who have had the same problem with the emails and with the maintenance team and other Quintain staff unlawfully entering their flats. When do you plan to do something about this?

Prospective tenants: please be aware that this is what you have to resort to just to maybe get anyone at Quintain to respond to, let alone actually resolve, any issues that will arise during your tenancy. Unless you post it on the internet for everyone to see, they will fob you off and ignore you indefinitely. Also, the above is only a very small sampling of the issues that have arisen and been ignored by Quintain during my tenancy with them. Think very carefully about renting in this overpriced, abysmally managed development.

"good service"

good service，excellent flat. I like it very much.

"Phenomenal reception"

Great time here, Greg, Maria , share ,leeban and Anthony are amazing

"Great experience"

Yusuf has been very attentive to us every day, making us feel at home from the first day of our stay. Scott's management has also been impressive. Anyway, thank you for everything you've done.

"Manager and receptionist"

The reception is great especially Yusuf and Piotr. Both always help me when ı need to learn or help.
My window was not working properly, o waited for the maintenance team too long, but Yusuf came in and solved it even if it is not his responsibility.

"Been living here for 6 months now and…"

Been living here for 6 months now and it’s absolutely amazing. Comfortable and stylish living putting you first. Jonathon always there to help and making day to day life easy.

Night recommended !

"Poor service from the team at the hub"

Poor service from the team at the hub.

A few weeks ago I contacted Quintain living Wembley via Zoopla, and requested a viewing. A few days passed and I hadn’t received a confirmation phone call, I then called several times to ensure the viewing was confirmed, each time I was told you’ll be contacted from someone else. The day of viewing went by, so did a week later. My husband and I thought we could try turn up to the hub, which we did and spoke to a gentleman called Babur, we explained our requirements and he offered us self guided viewing of 2 apartments which we did and was fine, we spoke to him to rearrange another viewing so we could view the apartments that we’re actually of interest to us/available.

On the day of viewing, our appointment was at 11am, at 10:30am Babur called us to confirm our appointment. We turn up at 11am, to be told Babur is sick and has gone home. The receptionist of the hub took our details and asked us further questions of what we wanted to see, my husband and I had already done our research and listed some apartments that we would like to see. She then spoke to her 2 colleagues and came back to us, to tell us she had other options available but she seemed to misunderstand our requirements and offered to show us other apartments. We said we definitely wanted to see 2 apartments that we are interested in, in which she responded she wouldn’t be able to do so as there’s no one available to take us and these apartments have keys, therefore self viewing wouldn’t be allowed.

We’ve now been at the office for 45 mins, at this stage the other 2 staff members who do the viewings, could have and should have spoken to us themselves, and could have shown us these 2 apartments. After wasting our time for an hour we were told we couldn’t see them. Bearing in mind I am 6 months pregnant, the staff couldn’t care less. I was extremely angry, in tears but again the staff had no remorse.

At this point of being here an hour, only 1 couple had walked in and no one else. But they still refused to show us or help us.

The service from the whole team pathetic, rude and poor. Complete waste of our time and energy.

"Dear Yosuf and Scott,"

Dear Yosuf and Scott,

I wanted to take a moment to express my sincere gratitude for the exceptional service you both provide as resident support professionals. Your unwavering commitment to excellence has not gone unnoticed, and it truly enhances the overall experience.

Yosuf, your attention to detail and prompt assistance have made navigating our stay seamless. Your dedication to ensuring every request is met with a smile has not only impressed but also made a significant impact on our enjoyment.

Scott, your friendly demeanor and professionalism have created a welcoming atmosphere that sets a positive tone. Your ability to handle various tasks with grace and efficiency reflects your true dedication to your role.

Together, you both form an incredible team that goes above and beyond, making our interactions memorable and our experience truly special. Your warmth, kindness, and genuine care for residents do not go unnoticed.

In a world where exceptional service is a rarity, you stand out as shining examples of what it means to be outstanding resident support professionals. Thank you for your hard work, dedication, and for making our time here memorable. Your efforts are truly appreciated.

Warm regards,
Mohammad Adil Khan

"Thank you Madison Team!"

Approaching our one-year mark at the Madison Building, it's been our best renting experience. Despite missing Piotr, everyone is great! The reception team (both AM and PM) is friendly, polite, and exceptionally helpful in addressing any issues.