"We have lived in Landsby West for a…"

We have lived in Landsby West for a month, and everything is going great. Service at reception is also excellent (Jasmina and team, thank you!): they help me with everything I need, except questions outside their control, but they always help me find the right team.

"Milton is a really good reception"

Milton is a really good reception！good living place

"I've lived at Madison East for 2 years…"

I've lived at Madison East for 2 years now and have loved every second. The flats are modern and stylish, great amenities (gym, pool table).

The concierge team are fantastic especially Shane Hazarika who has gone out of his way to make my time here great. Couldn't recommend Shane / Madison East highly enough.

"Unreachable maintenance team"

The intercom of our apartment has been disconnected since the move-in one and a half months ago. The engineer came and could not fix it, and said he needed to report back to the maintenance team. Tried contact both the residence team and maintenance team so many times afterward, but only got a response at the beginning of this month, suggesting an estimation for a follow-up within a week. Haven't received any updates since then for three weeks, and the only (one-)way to contact them is through email or reporting through the app, but still no response at all. Tried to call the residence team to just get an update (not even asking to fix the problem), but they responded that they can only send emails or call the maintenance team to let them know the issue, and unable to give us an update - we are back in the loop again.

Feeling so left in the dark and frustrated about the situation. The dishwasher is malfunctioning as well but reporting the issue weeks ago didn't come with a reply even till now. Basically, there's no way to talk to the maintenance and ask for an update. We've been really patient, and we didn't even remind them until the issues hadn't been updated for a month. Talking to the residence team is also meaningless because they always asked us to email the maintenance team back - what's the point if they are not responding to emails at all...

We are so disappointed as this greatly contradicts our original expectation of the renowned reputation of Quintain Living services - we are not expecting problems to get fixed immediately, but just reliable contact avenues and consistent follow-up. We're tired of typing emails and calling so many times just to get no update - again, it's been over one and a half month for the issue.

"Not refunding my deposit"

Is been near 2 months since I moved out and I still have not receive my deposit.

I have been contacting them back and forth in the last couple of weeks and they have refunded the account to a closed account. However, they have agreed to refund it to an existing account which i provided to them.

There is a clear lack of communication between their employees and finance team.

When can i actually receive my deposit refund back?

"A **** rolled in glitter…"

Literally living in nicely decorated squalor.
Not even lived in my flat a month and am have lost sleep and hair from the stress of living here.
First red flag Upon first viewing the flat the agent seemed to not actually know anything about it. Gave us the wrong information about what was in the flat (said there was 2 washing machines when it was clearly a washing machine and dryer which is actually a lot better just weird that she made such a big point of there being 2 washing machines when it wasn’t true?) and didn’t know where anything (eg gym) was so we ended up walking around aimlessly for a while, was a cigarette burn in one of the chairs, I asked if this would be replaced and to their credit it was and all the furniture is lovely and looks brand new.
Realistically, Should have cut our losses on the holding fee and never moved it Had issues from the start. First red flag was them refusing to add 2 of my flatmates to the contract and saying it’s only me on it and they have no record of more than 1 person living in this 3 bed flat despite them speaking to and meeting each of us individually many times?!? Also didn’t send link to payment until the DAY BEFORE we were due to move in. (Omg the stress) we had to pay 6 months in advance (around £20,000) with one day notice 🤨Despite me calling several times to ask if this would effect our move in date as they said it had to be payed week before move in as I had to hire vans/ make plans etc, thankfully it didn’t.
Been down to reception multiple times since move in to be told “the right person to sort it out isn’t here” apparently managers only work 1 hour a day and never on weekends which makes it very hard to sort when you work full time!
A month in and we are still having to share one key as they are waiting for referencing to be checked on the other 2 girls that should have sorted months ago.
The apartment is decorated very pretty and I was so excited to move in but quickly realised stepping through the door the flat stunk of smoke that is obviously clinging to the curtains (that should have been cleaned or replaced they’re just too lazy!!) the living room rug was dirty and falling apart and more than that the hob didn’t work!!
3 weeks later each time we arrange someone to come look at it and have to spend the whole day in the flat (as they don’t give you a time just tell you to be in all day or be charged £30 for a missed appointment) they claim to either not be able to get in or simply say they have been and just never show up!! There was also a large chip in the hob and several burn marks on the counter that I had to mention when filling out the inventory report as the pictures they provided were clearly very old as the flat looked perfect in them (no chip in hob) so they were clearly hoping we wouldn’t notice so they could claim it in deposit on our move out!
The hot water also randomly turns off with no explanation sometimes which has meant a few cold showers before work for me.
Yeah deffo would suggest finding somewhere else. They put the rent up by hundreds a year as well even if you’re on a multiple year contract which I don’t even know how that’s legal.

"A peaceful and aesthetic home"

Quintain Living is an exceptional place to live in, especially if you like working from home or are a young family. I really really enjoy their common spaces and the interiors of our apartments. It's cosy and homely unlike the usual crampy apartments of London.

"Terrible service, terrible head office, missing deliveries, dangerous area"

Terrible service. I am a resident in the Pienna/Belanto/Alto complex and the place is falling apart with declining service while amongst the rent climbing ever higher. Quintain Living have completely given up caring about residents here and I would strongly advise to avoid at all cost if you want a decent landlord.

The gym is appalling compared to the other buildings which have clearly had maintenance and upkeep, there is dead bugs on the walls and scummy equipment (or lack of!!). How you can dump 3 treadmills in a room with a few mats and 2 machines and call it a gym is disgraceful.

Prostitutes and drug dealers coming into the building at all hours tail-gating other residents and I've heard of robberies taking place from other neighbours.

The evening concierge are never at their desk but can hear them talking out the back and when they are they have a massive attitude like it's an inconvenience for you to be there and parcels go missing all the time which they blame YOU for and have to pay up to cover. Clearly thieving to make up for low wages

Not only that but I have witnessed dog attacks in the garden outside, people congregating and smoking weed and doing drugs so is it any wonder there was a murder directly outside. Terrible area yet it's £2500 for a 1 bed flat where the landlord doesn't even answer your emails, there is no phone number to get hold of them and you do not even get a contact name.

"Great place"

Great place

"An Ordeal: Unsettling Rental Experience with Quintain Living"

I want to express my profound disappointment with the quintain living's handling of my recent rental experience. My initial move-in date was set for 30/09, and I had several interactions with the leasing team staff to ensure a smooth transition. Unfortunately, my experience was far from smooth, primarily due to a lack of effective communication and a few concerning issues.
I reached out to the leasing team multiple times before my move-in date, seeking clarification on any necessary documents or requirements. To my surprise, I was repeatedly told that everything was in order and no additional actions were required. However, just two days before my scheduled move-in date, I received an email from the Operations Support Assistant staff stating that my rental check had not been received.
My attempts to contact the agency for clarification and resolution went unanswered, leaving me in a frustrating predicament. As a first-time visitor to London, I had to scramble to find temporary accommodation, incurring a lot additional expenses. Moreover, without any prior discussion or consent, my move-in date was arbitrarily changed to 05/10, which I found utterly unacceptable.
I want to emphasize that I do not accept or understand how the tenancy staff had the right to change my move-in date without any discussion, solely based on their assumption. This unilateral decision, combined with their rude attitude and lack of communication, left me feeling deeply upset and angry.
I had already provided all the required documents, and my previous rental agency had provided a timely rental reference, so there was no valid reason for the delay. The excuse provided for the change in move-in date was not acceptable. It is reasonable to expect that the agency should have prepared the apartment for my scheduled move-in date, which was initially set for 01/10.
The lack of consistency in the team's communication and the discrepancies between the initial assurances and the subsequent delays were deeply disappointing. I was told that once my rental check was processed, the tenancy agreement and payment could be completed within a day. It's perplexing why this process could not be expedited to allow me to move in on my initially planned date.
I also want to highlight that I had a full day of events scheduled for 05/10, which made the arbitrary move-in date change even more inconvenient. This situation led me to multiple mental breakdowns and an overwhelming burden of psychological distress. It was disheartening to realize that the agency failed to comprehend the unique challenges faced by international customers and individuals with demanding work schedules. Their inability to provide timely and considerate solutions only exacerbated my emotional and logistical difficulties.
Why should I have to bear the mistake made by Quintain Living's team? Who will take responsibility for the considerable expenses I incurred and the psychological burden I experienced?
Overall my experience with quintain living was marred by poor communication, a lack of understanding, and unexplained delays. I hope that the agency takes immediate steps to improve their customer service and communication processes to prevent others from experiencing similar frustrations and inconveniences.