"Great Co-working spaces"

Great Co-working spaces. Big shout out to Yusuf who is a great building manager. Always helpful, even out of working hours. Credit to Scott’s Residential team!

"Nice residential area with 24/7 support"

Safe area, 24/7 reception availability in case of any urgency, full support of residents team - thanks to Yusuf who is always keen to help and do their best to assist.

"Great team and development in Quintain Living"

Living in the Quintain development has been a very positive experience. The main thing to point out is the assistance by the team. Someone that has been very helpful is Yusuf who is member of the residents in the development. He has always communicated promptly and provided assistance in all matters from moving and maintenance to general building queries e.g. renting spaces within the development. I recommend this company and commend their staff.

"To the wonderful Yusuf!"

Living in Canada Gardens has been so fantastic; besides its amenities and social space what really sets it aside is the amazing residents team!

And Yusuf Khalifa really embodies the spirit of that team; always helpful, always ready with great conversation, and always gives his 100% to assist with any request, big or small, even if I catch him at the end of his shift!

Thank you for all your help!

"Living at Cananda Gardens for the past…"

Living at Cananda Gardens for the past two years has been a wonderful experience. The residential building has always been great, and I want to give special appreciation to Yusaf for his remarkable attention to detail in addressing any issue. It's because of individuals like him that Cananda Gardens feels like a true home.

"Move in"

We just moved to Canada Gardens today, fresh new flat. Jonathan helped us with everything, sorted all the paperwork and accesses very efficiently. Supper happy with the way he treated us and offered help!

"It's all a facade"

This place is just a facade, yet the buildings look nice, and the furniture is of high quality from reputable brands, but it's all a big show to hide what really goes on behind the scenes. Operationally, this company has absolutely no idea what they're doing, and it's no wonder why they're haemorrhaging money, and making a significant portion of it's workforce redundant. The response? Simply increase the rent charges for residents without looking at how they can save costs internally first. Or more recently a desperate attempt to sell several of their buildings to another company.

With QL, you get access to an app to raise issues with your building or apartment - to put it bluntly, its terrible; and when I offered suggestions on how to improve it and make a better experience, the resident manager failed to pass on my feedback to upper management. The issue handling itself, abysmal. Many of my previous issues have been closed without reason or resolution; and when you raise an issue, you will never get an acknowledgement that they've received it and have passed it onto the relevant team, so you're essentially completely in the dark. I've had a relatively minor issue with my apartment and raised an issue in the app, it's been exactly 2 months today and I haven't heard a single thing from Quintain Living - I get it's a low priority issue, but come on, at least give me a working timeline or tell me it's been passed to someone.

The intercom pretty much never works, I raised this several times before and I get 'assured' it's been fixed, but it isn't or at least not permanently. This has resulted in abuse from delivery drivers as they think I'm ignoring their calls, obviously this part isn't directly QL's fault, but if I had a permanently working intercom system then these incidents wouldn't need to occur. There's a faulty fire alarm in the car park under the Robinson building, right next to CG, this has been at fault for well over a year now, and despite the fire brigade coming out multiple times, QL seem to not do anything about it. Their response typically is that it's under Wembley Park control and that the car park floor affected has been closed. Wembley Park is owned by Quintain so it's unfortunate to get such a weak response. Not only is the fire alarm incredibly annoying when it goes off (at all hours of the day might I add), but noone seems to react to it, we've become accustomed to it, so in the event of a real fire I'm not convinced any resident here would be safe. I have a humbling view of Grenfell Tower from my balcony, and it is a daily reminder that where I live may end up in the same unfortunate fate due to a lack of accountability from Quintain Living.

The utilities are a joke, the quarterly reconciliation is usually late and clear, someone in the accounts department cannot do maths, because it's often wrong. But you know, it's so difficult to get hold of the accounts team that I don't both raising it. And I think is the expectation that management have, that if they can make access and the processes so cumbersome for a resident, that we'll eventually give up and they'll get away with it. Because QL is a company, the UK cap on utility charges don't apply, and as such our bills are typically higher than if we obtained energy directly from a B2C provider. We don't have the option to use our own energy or internet providers, because it's a monopoly that Quintain have built to make more money, it's their way or no way. Speaking of broadband here, it often goes down, for several hours at a time with little to no communication from QL or the provider Glide. It's impossible to work from home in those situations as the mobile networks get crowded from all of the other residents now trying to hotspot themselves as well. They claim that the internet is a complimentary extra, so if it fails they can't be held accountable, this is a fun one because my tenancy agreement outlines that the rent covers the charge for internet, and thus the lack of internet at times is a clear breach of contract, but no one in management wants to talk to me about that.

There is no community, we're just revenue units to this business, and that approach is ultimately going to lead to the demise of the organisation. The staff are visibly unhappy and unable to cope with the workloads, this is a classic example of a business that scaled too quickly and put in place managers who are simply unfit for the role they hold.

I rarely see our resident manager, usually just at the events, when most recently they brought their mate who asked me if i had any 'gear' on me. When I have raised my feedback to them, it's never been passed to upper management. They're currently ignoring my emails and actively avoided me in the lobby last week. I have 0 faith in their ability to perform their role.

Upper management please reach out

"Lack of communication and poor…"

Lack of communication and poor management.

I lived at Wembley Park for 2 years and although it started off the smoothly the recent months have been terrible.

Its taken constant emailing/chasing to get my deposit refund back after I moved out and the residents team do not reply or acknowledge any of my emails. I would strongly recommend the team review their management skills to improve the experiences for residents. It’s not a surprise to see other comments on here saying the same thing.

Along with ZERO! support moving in or out. Just left to fend for yourself and work out how to move your belongings into the blocks.

"Urgent Request for Resolution of Persistent Electrical Issues"

I am writing to express my grave concern and dissatisfaction regarding the unresolved electrical issues in my apartment at Quintain Living, which have caused continuous disruptions and inconveniences in our daily lives. Despite multiple reports and urgent requests for assistance, there has been a lack of timely and effective response from your team, and the issues remain unresolved.

As previously communicated, essential appliances such as the dishwasher and the kitchen extractor fan are non-operational due to faulty kitchen electrical circuitry. We had a technician from Samsung evaluate the dishwasher, confirming that the appliance’s inability to function is due to an electrical fault, not an issue with the dishwasher itself.

I must emphasize the seriousness of these persistent issues and the negative impact they have had on our living conditions. The lack of urgent action and communication from your team is quite concerning and disappointing.

We demand immediate and decisive action to address and resolve these electrical issues. Please ensure that a qualified technician is dispatched to our apartment within this week to conduct the necessary repairs and restore functionality to our appliances.

"DO NOT LIVE HERE"

I wish I could give a review below that but that’s the least it goes to. DO NOT UNDER ANY CIRCUMSTANCES LIVE HERE THE STAFF HERE IS TERRIBLE THE MAINTENENCE IS TERRIBLE. I don’t think they understand how to treat people who live there. It’s all such a disrespectful environment. Look on right move zoopla or even get an agent but DONT LIVE HERE. Just don’t do it. People are disrespectful at the reception. They are going to make a joke of your problems and then pretend like they can’t do crap about it. Just don’t live here. It’s not worth it. You pay £2000 for a 1 BHK and the mental torture they put you through is worth £5000. Don’t DO IT