"I rented a cat at ADDCAR/OC RENTAL "

I rented a car through VIP Card Booking # xxxx. Supplier Reference: xxxxx. Upon getting to the airport the free shuttle never showed up to Terminal B in Orlando after waiting 1 hour and I was with a 3-year-old. We had to get a taxi to the rental location and incur a $25 taxi fee making us over 2 hours late. They kept saying the shuttle was coming but it never showed up. Arriving at the location I was supposed to rent my car through Add Car but they directed me to OC Car rental. They said they owned Add Car, JR Car rentals and OC Car rentals. All of which I discovered have a F Better Business Bureau rating. The price according to my receipt was supposed to pay was: 173.25 My receipt said I would pay: $173.25 Grand total of INCLUSIVE of all taxes and fees. They said I owed $199.35 more. However, when we got to the car rental there was a extra charges for voucher fees. I also had my own car insurance that was supposed to waive rental coverage, but they forced me to pay an extra $10 a day. They also would not allow me to use my own EZ pass and said if I went through any tolls it would be $25 for each tolls. This was more than the original cost of the rental. They also advised, if I paid cash, I wouldn’t incur a credit card fee of $12.60. I waited on line as well at the rental place for nearly 1 hour and they didn’t even have the car I wanted, a Toyota RAV 4 and gave me a larger KIA Telluride. The receipt said I picked up on time. I waited 1 hour there. However, I needed a car and had no recourse because I was with my family. I pleaded with them to charge what my contract said, and they said no. I also encountered a huge language barrier with broken English/Spanish. I had no choice but to take the car. I also called them and was placed on hold, I was hung up on and never received a call back. When I returned the rental car they said I was an hour late. I said I was waiting in your lobby, and no one was here, and you made me wait a hour upon pick up. I asked for a receipt at drop off and was denied a receipt. I also wrote after my trip on Instagram on social media and they said to fight them, and I would lose. This is false advertising. As my original receipt said $173.25 was INCLUSIVE of all taxes and fees. OC car rental, Addcar and JR car rental must be reported for falsifying information and then taking reservations.
Additionally, Upon receiving an alert on my credit card I was also charged an extra $103.50 without my permission on March 14th 2024. I called AMEX and they immediately gave me credit.

I am looking for OC car rental to credit my account $199.35 + $103.50=$302.85

Thank you

"addcar aéroport de tanger = GROS VOLEURS"

lors de la prise du véhicule à l'aéroprt de Tanger au Maroc, ils m'ont loué un véhicule avec un pneu de secours déjà monté. Bien sur ca ne se voyait pas et lorsque j'ai rendu le véhicule, ils m'ont accusé d'avoir crevé un pneu et d'avoir remplacé le pneu crevé par la roue de secours. J'ai eu beau leur dire que je n'ai eu aucune crevaison et que le véhicule m'a été loué comme ca, ils n'ont rien voulu savoir. Bien entendu j'etais énervé par autant de malhonnêteté et ils n'ont rien trouvé de mieux que de m'insulter. Une agence de voleurs à fuir, ne vous fiez pas à leur prix car au final vous allez payer 5 fois le prix de la location avec tout ce qu'ils vont vous facturer en plus. DE VRAIS VOLEURS ADDCAR aéroport de tanger!!!!

"Scam rental car false advertising…"

Scam rental car false advertising ,hidden fees,inflated prices ,shaddy location, back in a corner of warehouse district!! Orlando location!!There is great stuff at the airport!!

"Two-hour wait to return the car and charge an additional day"

I arrived waiting almost two hours to return the car. There is no one at the airport and no one here in the office. We call the person in charge “Razvan” doesn't even know that we have to return the car or the time or anything.
Also he cut me off on the phone when we called. Then they call back saying insults. What kind of service is that?
In the contract it is marked that the return of the car is at 6am at the airport. We went there, no one, we called, no one in the office and on top of that no one treated us badly. You should understand that we have a flight and we can't walk around "waiting for 9am because the person in charge is busy".
A
shame

"Je suis extrêmement déçu par le service…"

A fuir ! Je suis extrêmement déçu par le service de la société Addcar à l'aéroport de Marrakech. Non seulement ils n'acceptent ni carte bleue business, ni American Express, mais en plus aucune indication à ce sujet n'est mentionnée sur leur site. Cela m'a causé une grande gêne et m'a obligé à trouver une autre solution de paiement en urgence. C'est inadmissible de la part d'une entreprise de location de voitures de ne pas informer correctement ses clients des moyens de paiement acceptés. Je ne recommande pas du tout cette société et je ne ferai plus jamais appel à leurs services.

"Vorsicht beim Vermieter Addcar"

Schäden, die bereits am Fahrzeug vorhanden waren, werden dem Mieter bei Rückgabe in Rechnung gestellt. Alles, was nicht im Übernahmeprotokoll genaustens dokumentiert wurde, wird dem Mieter angelastet. Für jedes Fahrzeug gibt es eine Übersicht mit den bereits vorhandenen Schäden. Der Vermieter prüft den Katalog gegen das Übernahmeprotokoll und geht bei Rückgabe gezielt an die Stellen, die nicht im Protokoll vermerkt wurden. Resultat: Man zahlt für Schäden, die gar nicht verursacht wurden. So war jedenfalls meine Erfahrung in Cluj (Rumänien).

"J'ai loué une voiture à Marrakech via…"

J'ai loué une voiture à Marrakech via vipcars, au parking de l'aéroport le mec me demande 180€ de plus parce que ma carte de crédit n est pas bonne? J' ai refusé au début, il m a proposé de payer juste 150€ de plus du prix de la réservation, je l ai fait comme c était tard la nuit. Le pire c est qu il a comme prix une caution de 500€ sur ma carte qu il a refusé au début... Bref c est des voleurs ....

"Monsieur Husam"

Monsieur Husam est palestinien sur Rabat. il nous a résolu le problème en q.q min aujourd'hui. après deux semaines d'attente.
Nous avons loué une voiture a Casablanca.
l'agent a été aussi sur place rien n'a dire.
Il y avait le problème de caution d'un montant de € 1020 restant bloqué deux semaines, on a appelé plusieurs fois sur Casablanca le problème n'étant pas résolu, après avoir appeler l'agence sur Rabat là je tombe sur monsieur Husam : serviable, gentil et très commercial, je le souhaite une bonne santé et longue vie.
Bonne Année et meilleurs vœux monsieur Husam.
Hind et Michel
Pays-Bas

"AVOID SIBIU Scheme Scammers"

highly not recommended..BIG scammers ..I paid online for 10 days ..my flight was at 1 am .(had my 3 kids with me ).they want to charge you 60£a day for their insurance saying Visa HSBC card is not recognised as a bank card ..asking for a credit card ..ended up losing the money and had to book a taxi to find another company
Avoid please ..

"SCAMMERS!!!"

AVOID! AVOID ! AVOID!!!!

Thieves!!!!

Scammers!!!

If only I could give a negative star…nonetheless even infinite negative stars wouldn’t be enough to rate the brilliant SCAM service of Addcar Rental. Let’s start from the very beginning. We booked with Addcar through Easycar.com. As it’s a legit website, we didn’t check or read any of the reviews online.

Our pick up was from Marrakech airport. They don’t have an office so you have to keep looking for the guys doing paperworks in the airport parking lot. When we reached there, we’d selected to collect the car at 9.30 am however when we reached the parking we found that there was only one guy dealing with the customers. There were three / four more customers in front of us waiting for their turn. So we had to wait in the scorching heat as there were no shades around! When finally our turn came probably after an hour, we were told our credit cards cannot be used because of security reasons. We tried twice but apparently it failed so they asked us to use our debit card. With the debit card, the appeal is that you only pay EUR 500 for the deposit. We also paid EUR 120 for 3 days car insurance which they said is full excess and would cover everything (if you have bought an insurance online it won’t be valid (according to them) so you will have to buy here). After this everything went well and we left after two hours with the car after doing the paperworks.

Upon our return, they mentioned some of the scratches that were already there before we took the car and we had pictures as proofs (the agent was telling us that we’d not need to take any photos as we had full insurance). We also argued that even if we scratched it we have full insurance so it should cover. There were two agents on that day so the guy who had originally given us the car told the second guy to issue the full refund. He then took my card and issued a FAKE refund. I didn’t have internet at the time but he basically was trying to charge me rather than give me the deposit back. As I didn’t have enough cash in that account, they couldn’t take additional money. However, I have now found that they took the full deposit money on that day as the deposit was on pending before that instead of returning my deposit. The guy asked me to sign a damage report paper where he had not selected or written any damage and asked me to put my email and phone number; as the report was empty I didn’t think much of it and did as he said. He also told us we could call on one of the numbers on the invoice if we don’t get refunds within 3-4 working days.

I didn’t receive the refund in 4 days but I decided to wait few more days. In two weeks time, I called them on WhatsApp and they said there was an accident so I won’t get my deposit back. I then explained that we didn’t cause any damage and even if we did we had the full insurance. They denied it was a comprehensive insurance and said it was only excess reduce like wth?! So the guy or the company scammed us! Also that guy charged MAD 100 as a tip from my car of which I only got to know after he took it.


We sent a long email to their customer service but they sent us an invoice and damage report and told us to send to our insurance company. We bought the insurance from them!! The empty damaged report which I had signed before I left Marrakech had to my horror been forged, they copied my handwriting from the email address I had written and basically wrote that i damaged the windshield and trunk. So ridiculous! I even have pictures as evidence to show that those damages were already there. Anyways they completely denied our claims and refused to give my deposit back.

I have also read reviews on how they organise a crime and crash into rental cars so that they can claim money from insurance company and as well as charge customers. They should be completely banned. Hope the authorities see all these negative reviews as all the reviews I’ve come across have been negative. Don’t hire from them!