"Une honte"

Une honte , on annonce un prix faux on se retrouve à payer le double car il faut une carte bancaire spécial , voiture donné avec un contrôle technique dépassé à 3 j de la fin de la location , bien sur nous nous sommes fait arrêté et dû avancer l’amende mais il ne veulent même pas nous rembourser, à l’heure ou j’écris nous sommes chez la police
Bref fuyez !!

"Anbefales ikke (Tangier Marokko)"

Anbefales ikke, useriøse folk.
Hadde bilulykke det var ikke min feil, 2 biler krasjet bak meg.
Ble spurt å betale depositum(1000euro) med de trakk beløpet direkte til konto. ( svindel- tyveri) .Klaget men fikk ikke min depositum!!
Jeg skal aldri leie bil fra dem og skal ikke anbefales. Håper at bedriften går konkurs.

"Avoid them whit any price addcar…"

Avoid them whit any price addcar Bucharest...they are forcing you to pay very high insurance, pretending your credit card doesn't work...garbage people.

"Avoid AddCar at Reijka airport."

I booked a car at AddCar at Reijka airport. Interestingly, they do not mention their company directly on google maps, so hard to review....
When returning the car 2 people started to extremely meticulously check the car and had a hard time but finally identified an extremely minor scratch on the rubber by the wheel and inside of the door. I rented many cars but never experienced such an meticulous check in Croatia or elsewhere. If anything, it is really considered “normal wear and tear” at other companies like Hertz. Unfortunately, I cannot add images here for others to see it.
Ofcourse everyone will complain, but here is the thing. I have full covered by insurance, including the “own risk” is covered so in the end I will not pay personally.
I am suspecting insurance fraud, which is an economic delict and punishable by local/EU law. I also expressed this feeling to the 2 guys.
The 2 guys of AddCar also let me pay the damage by creditcard, instead of taking it out of the creditcard deposit which is meant for damages.
Also the invoice does not state AddCar but “Auto Za Trece Tisuclejece d.o.o.” Which is located in Split and also was on the license plate, so I assume it provided the car. I speculate the 2 employee’s have made a little deal with this Suzuki dealer. They “identify” damages to be “repaired” by the suzuki dealer. They use their invoice of 440 Euo which also includes a €75 “administration costs”.

"Agence arnaque…"

Agence qui donne des véhicules défectueux au niveau moteur. Caution prélevée 2 fois qui a engendré des frais bancaires supplémentaires. Aucun service après vente.

"Incompetent and a Joke"

The car given had clearly been in an accident as many parts of the car were misaligned therefore the safety of the vehicle is very dubious. On returning the vehicle they had asked us to pin the location so as to know where to return. Not only did the pin take us to a field in the middle of nowhere but on looking at the address and using that, it sent us approx 3 miles away. On turning up we were told it was our fault. If you expect limited help and rudeness then this is the place for you.

"Je déconseille vivement"

Je déconseille vivement . J’arrive la bas . On m’explique qu’il faut une carte bancaire avec la mention ( crédit et non débit) . Je sors ma gold, ma visa , ma visa du Maroc . Mais aucune n’est valide . On me dit qu’il faut que je paye un supplément de 120 euros .
J’explique que je loue chaque année et que je n’ai jamais eu de problème .
Bref des escrocs .

"KEEP OUT OF ADDCAR IN SOFIA (BULGARIA). SCAM AND DANGEROUS!!!!!"

We rented a car for 14 days from addCar. The office is in a container outside the airport, and they came to pick us up with a van. They had us waiting outside in the sun at 33ºC on purpose without letting us in. Once inside, they offered us insurance that doubled the rental price. We told them that we already had insurance through the platform and that we weren't interested. Nevertheless, they insisted vehemently, almost to the point of threats, indicating that if we purchased the insurance, we could relax, but if not, we should be prepared for the consequences. Afterward, they took photos of the car and sent them to us via email (148 very low resolution pictures; 9-33 Kb). They also told us that we needed to return the car cleaned so they could easily see its condition, and if we didn't, they would charge us an additional 25 euros.
We returned the car clean and undamaged at the agreed-upon time (11 am). While one person was distracting us by taking numerous photos of the car, looking for damages and scratches like with a microscope, and eventually found a small, almost invisible scratch underneath the front bumper, another person in the office asked us for the PIN of the card to refund our security deposit (2000 levs). Considering that the card terminal was in Bulgarian, we repeatedly asked why we needed to enter the PIN, and each time he told us it was to refund the security deposit to the same card. We did so, and to our surprise, the receipt in Bulgarian an English was not for a refund but for a charge. We had just authorized them to charge us the same amount of the original deposit that were claiming to release (2000 levs=1022.58€). When we inquired about the charge for the damages they claimed existed, they said they didn't know and that the central office needed to assess it, and they would send the report by email within 3 days. We were short on time as we had to catch a flight, which worked to their advantage. At the airport, we attempted to stop the payment and realized that not only had they charged us 2000 levs, but at 8 a.m., even before inspecting the car, they had already charged us an additional 698.41€ on our Visa.
A few days later, we received an email stating that the car had 6 small scratches (1-80 mm) and 1 big scratch (>80mm), valued exactly at 1721€, the same amount they had already charged us previously, in part 3 hours before we even returned the car!!!!
We will file a complaint with the European Union consumer office and bring it to the attention of the authorities. These practices are unacceptable under any circumstances and we have the obligation to stop them to prevent more victims . It is not enough to share our complaints on the internet, it is necessary to act to prevent these scams from continuing.

"Unsafe cars. Poor service! Stay away!"

The car was very old with 167 000 Km. After, I had a flat tire. I found how bad the rea tire were old and cracked. The spare tire was no better than the original one. I was driving stressed and concerned about my safety.
When returning the car at the Casablanca airport no agent was available at 6:00 am. I had to leave the key in the car in the middle of the parking! I still missed my flight as I was waiting. Very poor service and product. Also, my CC was charged $210 for unknown reasons. I filled up the gas and there was no damage. I purchased extra insurance any way. Please use know companies with higher rating although you may pay a little more to save yourself trouble and stress.

"A pure scam"

Zero stars is the only score they get from me, but this is unfortunately not possible. This isn’t a car rental company, but a pure scam. I could only pick up the car if I paid an extra insurance of 499,- euro for 11 days!! So I refused, but lost a day of my holiday arguing there and get an other car. The financial consequences I have to see if I can get my deposit back, but I fear they won’t pay this back.