"Misinformation to close loan…"

During qualifying I was told I didn't qualify during the review. I was totally baffled by these findings. 3 hour later I was advised I would qualify with flying colors and apologies came with a discount to get my business. I reluctantly moved forward. I want to add my significant other to the deed. I was told no problem, then I was told it couldn't be done until the loan closed and my loan originator would walk me through this with YOUR title company. We've closed and I made the request. Today I was told your title company could not add my significant other to the deed. I was advised I would need to file a quit claim.

It appears to me that Rocket mortgage is staffed with less then knowledgeable personnel giving misinformation to their clients in order to close loans. I will be filling a report with the Washington Attorney General with my dissatisfaction.

"The whole experience with Rocket was so…"

The whole experience with Rocket was so smooth. Everyone involved was very knowledgeable and easy to work with. Thank you!

"Everything was explained clearly on the…"

Everything was explained clearly on the process and steps to expect

"Fast and responsive customer service"

Our home equity loan was very stress free, and the Rocket Mortgage team walked us right through everything. Quick and Easy, we closed on the loan in just a few short weeks.

"This was such a quick easy process"

This was such a quick easy process. I am amazed at how fast it went, with no stress whatsoever. I have always hated the whole loan process, but this went so smoothly and quickly!

"Fast and trouble free"

It was much faster than I expected and very smooth. All the information I needed was provided to me before I even had to ask for it so I am perfectly happy with the experience

"Alec was great"

Alec was great! He called or emailed me back every time I reached out to him. He explained the process and kept me well informed.
I had one negative experience with Jeff. He was strong with his words and made me feel that this transaction was not going to happen. I figured it out on my own.

"Very happy with the process"

Very happy with the process. From start to finish things were handled professionally, I was always informed of status and closed quickly.

"Honest fast informative easy process"

Honest fast informative easy process

"Mary was so awesome and everyone was…"

Mary was so awesome and everyone was very responsive. That was the quickest closing I have ever witnessed. Thank you!