"Dont buy their premium green waste…"

Dont buy their premium green waste compost it is literally full of plastic so much plastic. I emailed them but they didn't bother to respond I'll not be using them again & advise anyone else to look elsewhere.

"Prompt delivery"

Very pleased to say, our bulk bag of compost arrived when the email said it would. We will definitely be ordering from Gardo again

"shame about the late delivery"

the product might have got 5stars but my review is based on the whole experience, there are lessons to be learnt.
on the plus side, the compost looks OK, haven't examined it in detail but should be OK for my raised beds. The delivery driver was friendly and put the pallet down exactly where I wanted it, even though it was on a driveway that was slopping down.

2 stars docked for the delivery not arriving by the arranged date, and more importantly not being told that there was a problem, I have sent an email asking what had happened, but I have yet to hear back from them. I will change this review if I have a satisfactory reply.
Fortunately we were in when it arrived, any later and we would have been out.
also note that the Vigo tracking is next to useless as it still says its at the delivery depot

"Would have been better had stones &…"

Would have been better had stones & rocks not been added into the mix.
I have ordered 4 bags now, & all of them have contained large rocks & stones.

"Ordering is easy, delivery is painful"

Ordering was easy, and a nice friendly customer service phone call to confirm delivery was welcome. The actual delivery (10 oak sleepers) was arduous - the driver couldn’t work his pallet lifter or tail lift so we were forced to lift each sleeper from the pallet in the back of his truck, and manhandle it in. He didn’t assist in any way, aside from standing next to the pallet and then insisted we took the empty pallet too so he didn’t get stuck with it (it’ll actually come in useful for our project, but I still regard it as poor service)

"Reliable delivery"

Reliable delivery, good product

"Terrible customer service"

I ordered 20 sleepers and advised the company I was in a wheelchair and my husband works 30 mins away and son in law work 45 mins away … they promised the driver would call me 1 hour before delivery to get the men back home to unload …. As the haulier pulled into the street he sent a message saying he was 10 mins away… I immediately phoned my husband who came straight back making it in about 20 mins …. My son in law had no chance to get back in time … the driver was rude and said it’s my problem to get them unloaded so my 65 year old husband had to do them himself !! A week later it was established we needed 8 more although I didn’t want to use them again we couldn’t find the oak sleepers anywhere else so ordered a further 8 to be delivered the following Thursday … on Monday I recent an email saying there would be a delay to my order as the hauliers couldn’t do Thursday … about 3 hours later I received another email saying they didn’t have my sleepers in stock so they were cancelling my order even though they had taken full payment when the order was placed 3 days earlier then told me it would take 5/10 working days to get my refund … I’m still waiting !!

"Absolute Shambles"

I placed an order for 44 x 2.4m sleepers costing over £1,000 on Friday 13th May for delivery on Friday 20th May. I was contacted by the company on Wednesday 18th May by email informing me that they couldn't deliver on the day they had agreed. I had landscapers booked in to begin work on May 21st and I had arranged for 2 friends to take the Friday off work to help unload the sleepers as Gardoo state that a minimum of 2 people are required to unload.

I called the company to ask for alternative solutions to get the sleepers on time... alternative hauliers they could use etc and they refused to look at other options.

I had no choice but to delay our landscapers (which cost me an additional day of labour), ask my friends to reschedule their day off and accept a delivery on Monday May 23rd.

On Monday May 23rd around 2pm, I was called by Gardoo and informed that the sleepers weren't going to be delivered as promised because 'the delivery people had run out of time' meaning my friends had wasted a days holiday (which I had to pay for) and so had I.

They promised to delivery Tuesday May 24th and the delivery company would unload for me save my friends booking another day off.

Tuesday afternoon comes and the delivery company call me only to inform me that there was never an option for them to help unload and Gardoo made a false promise. The delivery company agreed to deliver morning of Wednesday 25th and send 2 men to unload for me.

On Wednesday 25th, the delivery arrives with 1 driver who had no issue unloading himself, didn't even need my help and it was done within 10 minutes.

This whole experience has cost me over £350 by paying for missed days and Gardoo have refused to compensate or even deduct the delivery charge.

I would recommend NEVER using this company. They are unreliable and as pleasant as the customer service people are on the phone, they make no effort to make up for their mistakes by offering a gesture of goodwill.

Terrible service!

"Great service"

We've purchased a number of consignments of gravel retention grids from Gardoo over the past couple of years, and the service has been excellent - arrives on the scheduled day or earlier, drivers always notified about instructions for delivery to a difficult site.

"Really good company to deal with"

Really good company to deal with, delivery was on time and everything was very professional and quality of the product was great too. I spent hours trawling through the Internet and gerdoo kept coming up as the cheapest and showing lots of stock, thank you.